Features

  • Convenience
    • E-statement or e-advice will be sent to your designated email address within two working days after the statement date or transaction date.
    • The format and content of the e-statement and e-advice is identical to the paper version.
  • Assurance
    • The e-statement and e-advice will be encrypted and password protected.
    • Avoid delay or missing statements and advices during mail delivery.
  • Flexibility
    • You can register up to three different email addresses for this service.
    • You can change your registered email addresses, retrieve or reset your password or cancel this service at your convenience.

How It Works

  • You only need a computer/laptop with Acrobat Reader 7.0 (or above) and an email account, in order to receive and view your e-advice and e-statement.
  • E-advices and e-statement will be grouped to a maximum of 2MB per email.

Eligibility

  • Applicable to all SME Banking customers.

To sign up, please download the application form below, complete and submit it to the nearest branch counter or through your Relationship Manager.

FAQs

    • What can I do if I don't receive the e-advice or e-statement?

      Please refer to below frequently occurred scenarios:

      • E-advice and e-statement are sent to your designated email address within TWO working days after the transaction date or the statement date, and may be postponed accordingly in case of statutory holidays.
      • You may receive multiple emails with e-advice and e-statement as attachments (with a maximum of 2MB per email) on the same day. Please ensure that the email box has sufficient capacity to receive the emails.
      • Emails containing e-advice and e-statement are sometimes automatically filtered by your email service provider into the "Trash mail" box. Please check the "Trash mail" box and if it is the case, please save the email sender in your "Contact List" so that subsequent emails will enter into your "Inbox" next time.
    • Do I need a password to open the e-advice and e-statement? What can I do if I can't open it after inputting the password?

      To view the e-advice and e-statement, you must use the password which is sent to your designated email address(s) upon registration for the service via email. The subject of the email is "渣打银行电子通知书或月结单登录码 Standard Chartered e-Advice / Statement Access Code Notification". Please save this email properly. Common causes of password failure include case-sensitive issues and spaces. We suggest that you "copy" and "paste" the password to a blank document, check and validate it before "pasting" it in the pop-up password input box.

    • Why some transactions are not shown on the e-advice?

      SME customers may apply for e-advice for the cash transactions and account services. If you have prior payroll arrangement with the Bank, you may also apply for payroll e-advice. Different email boxes may be designated for the above two types of services, and please check the service types and email boxes designated in your application/maintenance forms.

Note: This material is for reference only, and does not constitute offer or invitation for offer of any financial service or product. Please refer to relevant service or product terms for details of the service or product. Standard Chartered Bank (China) limited (the "Bank") may alter any contents herein at its sole discretion at any time, and please make sure to check with your Relationship Manager for details. The Chinese version shall prevail in case of a discrepancy between the English version and Chinese version.

Call Us

Call our hotline for further information.
(0830-1800, Monday to Friday)

800 988 0018 (Telephone)
400 888 8393 (Mobile)

Contact Me

Alternatively, please complete our contact form and we will be in touch as soon as possible.

Contact Me »

Locate Us

Visit the branch that is nearest to you.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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