How to Redeem Reward Points

  • For details of the rewards available please visit www.standardchartered.com.cn/en and click on Points Reward Program.
  • Click here to redeem your reward points. Alternatively, contact your Relationship Manager directly or call our Standard Chartered Bank 24-hour customer service hotline: Classic Debit Card, Preferred Debit Card 800 820 8088; Platinum Debit Card 400 888 8322.

You will receive confirmation of the availability of your gift(s) within 3 working days of your request.

* From 1st Jan 2011, all points earned within one calendar year will be valid up to 31st December of the following year. Points earned before 1st January 2011 will be valid up to 31st December 2011.

Enquire About Your Reward Points

You may check your latest monthly eStatement, contact your Relationship Manager directly or reach us at Standard Chartered Bank 24-hour customer service hotline: Classic Debit Card, Preferred Debit Card 800 820 8088; Platinum Debit Card 400 888 8322.

Call Us

Call our hotline for further information.

800 820 8088

Contact Me

Alternatively, please complete our contact form and we will be in touch as soon as possible.

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Locate Us

Visit the branch that is nearest to you.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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