Details

Product Introduction
Application Channels
  • Online registration via Internet Banking
  • Contact our Customer Hotline on 8008208088
  • Register in our branches or sub-branches
Scope of Service
  • Financial status under your name
  • Account Balance under your name
  • Account transaction activities under your name
  • Time Deposit and Call Deposit status & information
  • Investment Product status & information (only include Mali and PCI information)
  • Loan & Mortgage status under your name
Customer Eligibility
  • Customer must provide us valid email address
Estatement Option
  • Online and Email Alert: View eStatement Online and get notified via email alerts
  • Online and Email Attachment: Send eStatement in PDF format to email address
Please take note of the following:
  • You can visit our branches, call our Call Centre, or login to Online Banking to apply for eStatements.
  • The paper statement will be replaced by eStatements once you've applied successfully.
  • We will send your eStatement/notification of eStatement to your designated email address registered with the bank.
  • If you want to change your email address, please visit our branches, call our Call Centre or login to Online Banking to update.

FAQs

    • Why can't I find my e-Statement email in my "Inbox"?

      Please try to check your "Junk email" box. Your e-Statement may be treated as "Junk email" due to your email server security setting.

      To avoid this auto filtering, please add estatement.cn@sc.com to your safe sender list.

    • Why does my e-Statement not display accurate Chinese characters?

      Just change the language setting in your email box to UTF-8. From the tool bar, select view > encoding > Unicode (UTF-8) in your email box setup.

More details »

Call Us

Call our hotline for further information.

800 820 8088

Contact Me

Alternatively, please complete our contact form and we will be in touch as soon as possible.

Contact Me »

Locate Us

Visit the branch that is nearest to you.

Find a Branch »

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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