Can't find what you're looking for? * Denotes Mandatory
Credit Card Closure:

Please make sure that there is no outstanding balance on your card and that any loans or facilities taken on your card are settled. Once you have cleared the full amount due on your card, please call our 24-Hour Phone Banking team on 600 5222 88 from within UAE or on +971 600 5222 88 from outside UAE.

Credit Card Balance

Did you know that you can also check your balance by

  • Logging on to Online Banking
  • Using the self-service options when calling us on 600 5222 88 from within UAE or on +971 600 5222 88 from outside UAE
Account Balance

Did you know that you can also check your balance by:

  • Logging on to Online Banking
  • Using the self-service options when calling us on 600 5222 88 from within UAE or on +971 600 5222 88 from outside UAE
Various Credit Card Offers

Please follow the link to explore the various credit card offers.

http://www.standardchartered.ae/personal/credit-cards/en/index.html

Transaction details

Did you know that you can also check your transactions by:

  • Logging on to Online Banking
  • Using the self-service options when calling us on 600 5222 88 from within UAE or on +971 600 5222 88 from outside UAE
Contact details Change

Did you know that you can also change your contact information by

  • Logging on to Online Banking
  • Using the self-service options when calling us on 600 5222 88 from within UAE or on +971 600 5222 88 from outside UAE
  • Using Standard Chartered Bank ATMs in the UAE
Debit Card Blocked

Please call our 24-Hour Phone Banking team on 600 5222 88 from within UAE or on +971 600 5222 88 from outside UAE at your earliest convenience.

Debit Card PIN Creation

Please call our 24-Hour Phone Banking team on 600 5222 88 from within UAE or on +971 600 5222 88 from outside UAE. Please make sure that you call us from the phone number that you have given us as part of your bank profile.

Renewal or Replacement card activation

Please call our 24-Hour Phone Banking team on 600 5222 88 from within UAE or on +971 600 5222 88 from outside UAE to activate your card.

Did you know that you can also activate your card by using the self-service options when calling us on 600 5222 88 from within UAE or on +971 600 5222 88 from outside UAE. Please make sure that you call us from the phone number that you have given us as part of your bank profile.

Renewal or Replacement card activation
  • Credit Card

    Please make sure that there is no outstanding balance on your card and that any loans or facilities taken on your card are settled. Once you have cleared the full amount due on your card, please call our 24-Hour Phone Banking team on 600 5222 88 from within UAE or on +971 600 5222 88 from outside UAE to close your card. After 45 days from the card closure date, please call our Phone Banking team to apply for the clearance letter.

  • Personal Loan

    Please make sure that your loan has been settled. Once you have done this, please call our 24-Hour Phone Banking team on 600 5222 88 from within UAE or on +971 600 5222 88 from outside UAE to apply for the clearance letter.

  • Auto loan

    Please make sure that your loan has been settled. Once you have done this, please call our 24-Hour Phone Banking team on 600 5222 88 from within UAE or on +971 600 5222 88 from outside UAE to apply for the clearance letter.

  • Mortgage loan

    Please make sure that your loan has been settled. Once you have done this, please visit our nearest branch to apply for the clearance letter.

Branch Location and Timings

Please follow the link to explore the various branch timing and location;

http://www.standardchartered.ae/atm-branch-locator/

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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