We disqualify you from participation in the programme, if we determine, in our sole discretion that:
• your card account has been blocked, suspended, terminated or closed;
• you face legal proceedings or are under threat of so;
• any of your account with us are delinquent or unsatisfactorily conducted for any reason; and
• you are or are potentially in breach of our banking agreement.
If we disqualify you from the programme, all your Cashback point will be cancelled and no longer be available for use under the programme.
The Card must not be overdue, suspended, blocked, cancelled or terminated by the Bank at the time of the receipt of request for redemption of Cashback. In any of the above events, it is at the discretion of the Bank whether the Cashback amount may be redeemed or will be forfeited.
The method for redemption of Cashback is that the Primary Cardholder shall have to call the Standard Chartered Phone Banking number (+9714) 600 5222 88, and after the identification process, must request redemption of all or part of the accrued Cashback.
The minimum amount that is allowed to be redeemed in any instance is AED 100/-.
The Bank will credit the Primary Card Account with the Cashback redemption amount requested within 10 working days of receipt of the redemption request from the Primary Cardholder.
On redemption, the Cashback would automatically be subtracted from the Cashback accumulated in the Cardholder’s account.
Cashback must be redeemed by the Cardholder within 12 (twelve) months of earning such Cashback. The Cardholder’s failure to redeem within this period, or such other period as decided by the Bank, shall result in the expiry of the Cashback and the same shall be deducted from the Cashback Balance reflected in the Statement.
Cashback is not exchangeable for other rewards, or refundable, replaceable, or transferable under any circumstances, nor can this be re-converted back to Cashback accrued.