What we need from you and why

As part of the Bank’s regulatory requirements, it is mandatory that you submit the latest copy of your valid identification documents, including a copy of your Passport, Visa and Emirates ID. While you may have previously submitted these documents, you are required to provide updated identification documents to the Bank in case these have recently expired.

How to update your identification documents

If you have your documents readily available, you can immediately upload them electronically by following the link here. Alternatively, you may update them through any of the following channels:

Online Banking Branch Email
Upload your documents by logging into your online banking account Submit your documents at any of our conveniently located branches
(Click here for a list of our branches)
Send electronic copies of your documents to customer.connect@sc.com

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.