Terms and Conditions for the use of the SCB Touch Login Service

  1. These terms and conditions ("Terms") apply to and regulate your use of the SCB Touch Login service provided by Standard Chartered Bank (United Arab Emirates) “the Bank" or “we” or “SCB”). By undergoing the registration process to use the SCB Touch Login service, or using the SCB Touch Login service, you accept and agree to these Terms. If you do not accept these Terms, please stop accessing or using the SCB Touch Login service.
  2. The SCB Touch Login service is a service where you may use your fingerprint registered on a permitted mobile device in lieu of your Standard Chartered online/mobile banking user ID and password as a security code to confirm your identity to access the Bank’s mobile banking services.
  3. The SCB Touch Login service is provided as part of the Bank’s electronic banking services, and accordingly:
    1. These Terms are in addition to and shall be read in conjunction with the Client Terms and any other documents forming part of our banking agreement (and any reference to the terms and conditions of the Client Terms shall include reference to these Terms); the Client Terms may be accessed at [https://www.sc.com/ae/_documents/information/tcct.pdf.];
    2. The meaning of key words printed like this and other words used in our banking agreement is explained in our Client Terms. Some additional key words which apply to the services referred to in these Terms are explained at the end of these Terms; and
    3. In the event of any conflict or inconsistency, these Terms shall prevail over the Client Terms and to the extent of such conflict or inconsistency.
  4. You acknowledge and agree that in order to use the SCB Touch Login service:
    1. You must be a valid user of our mobile banking services;
    2. You must install our mobile app using a permitted mobile device;
    3. You will need to activate the fingerprint recognition function on your permitted mobile device and register at least one of your fingerprints to control access to the permitted mobile device;
    4. You will be required to undergo a registration process using your Standard Chartered online/mobile banking userid and password to choose to use the fingerprints you store on your permitted mobile device for accessing our mobile banking services; upon the successful registration process, the fingerprints stored on your permitted mobile device will be a security code;
    5. You must ensure that only your fingerprints are stored on your permitted mobile device to access the device and you understand that upon the successful registration of your permitted mobile device, any fingerprint that is stored on your permitted mobile device can be used to access mobile banking including access to your accounts; and
    6. You should ensure the security of the security codes as well as the password or code that you can use to register your fingerprints on the permitted mobile device.
  5. You may still choose to access the mobile app using your Standard Chartered online/mobile banking user ID and password.
  6. Each time the mobile app detects the use of a fingerprint registered on a permitted mobile device on which you have registered for SCB Touch Login to access our mobile banking services or authorise transactions, you are deemed to have accessed the mobile banking services and/or instructed us to perform such transactions as the case may be.
  7. You acknowledge that the authentication is performed by the mobile app by interfacing with the fingerprint authentication module on the permitted mobile device and that you agree to the authentication process.
  8. You can deactivate the Standard Chartered touch login service at any time using the left navigation menu of the mobile app once you are signed in.
  9. If you inform us that the security of your fingerprints or other security code has been compromised, we may require you to change the security code, re-register your fingerprints or cease the use of the SCB Touch Login service.
  10. You acknowledge and agree that, for the purposes of the SCB Touch Login service, the mobile app will be accessing the fingerprint registered on your permitted mobile device and you hereby consent to the Bank to access and use such information for the provision of the SCB Touch Login service.
  11. You understand the need to protect your permitted mobile device and shall be responsible for all use of your permitted mobile device (whether authorised by you or otherwise) to access the SCB Touch Login service.
  12. In addition to and without subtracting the disclaimers and exclusions of liability in the Client Terms:
    1. You understand that the fingerprint authentication module of the permitted mobile device is not provided by the Bank, and we make no representation or warranty as to the security of the fingerprint authentication function of any permitted mobile device and whether it works in the way that the manufacturer of the device represents. You also understand that once activated and in the event that there are several fingerprints registered on your permitted mobile device, then such registered fingerprints would be able to access the SCB Touch Login service. You solely assume responsibility of other registered finger prints accessing the SCB Touch Login service and the consequences that might occur.
    2. We do not represent or warrant that the SCB Touch Login service will be accessible at all times, or function with any electronic equipment, software, infrastructure or other electronic banking services that we may offer from time to time.
    3. Unless a law prohibits us from excluding or limiting our liability, we are not liable for any loss you incur in connection with the use or attempted use of the SCB Touch Login service, or your instructions, or any unauthorised transactions through or in connection with the SCB Touch Login service.
    4. You shall indemnify us from all loss and damage which we may incur in connection with any improper use of the SCB Touch Login Service.
  13. Meaning of words
    permitted mobile device means Apple iPhone 5s or higher / Samsung Galaxy S6 / Samsung Galaxy S6 Edge Plus / Samsung Galaxy Note 5 or higher and such other electronic equipment that we may enable for use with the Standard Chartered touch login service from time to time and includes the operating system or software that the device operates on. Please contact us for the current list of such electronic equipment.
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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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