Customers that need to register by giving a written request at the branch (SME Customers and Joint Account Holders) will be sent a temporary ID via email and a temporary password via SMS. These credentials should be used when logging in for the first time. Customers will then be able to choose thier permanent username and password.
Separate Tabs for Conventional and Islamic Banking Products
Your accounts, credit cards and loans will be viewable in separate tabs based on whether they are Islamic or conventional products. This will make it convenient for you to see consolidated view of the portfolios you hold in each product category.
Debit Card PIN Change
Should you require to change your debit card PIN, you may do so easily through Online Banking. This feature is available under "Service Requests" tab.
Credit Card PIN Generation and Change
Whether you wish to generate or change your credit card PIN, you can do so easily through Online Banking. This feature is also available under "Service Requests" tab.
New Look and Feel of Online Banking
We have enhanced the credit card section to make it easier to manage your transactions and payments. Also, we have enhanced the Payment and Transfer section to give you more control on your transactions.
Contact Details and Address Change
Contact details and address information can now be updated at a click of a button. Just login to Online Banking and update your details. This option is available under the "My Preferences" tab.
Please note that this option only allows you to update your current details - excluding mobile number change. In case you need to add any additional details to your profile, please contact our 24-hour Phone Banking team on (+971) 600 5222 88 for assistance.
New Look and Feel for the Payment and Transfer Section
We have enhanced the Payment and Transfer section to give you more control on your transactions. Login to Online Banking and experience the difference!