• Annual Report 2011

    OUR STRATEGY FOR SUSTAINABLE PERFORMANCE

    Clear geographic focus
    on Asia, Africa and
    the Middle East

    Operating income by region in 2011

    Read more about our operating income

    How we deliver

    We have an unequivocal focus on these fast growing economies...

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  • About us

    OUR STRATEGY FOR SUSTAINABLE PERFORMANCE

    Scale positions in significant local markets

    Our income stream remains
    highly diversified with
    24 markets delivering over
    $100 million of income
     
     

    Read more about our income stream

    How we deliver

    We believe in combining global capabilities with local scale...

    Read more
  • Careers

    OUR STRATEGY FOR SUSTAINABLE PERFORMANCE

    One Bank with two strong businesses actively reinforcing each other

    Consumer Banking
    Profit before taxation
    $m

    Wholesale Banking
    Profit before taxation
    $m

    Read more about our performance

    How we deliver

    We operate as
    One Bank with two major businesses...

    Read more
  • About us

    OUR STRATEGY FOR SUSTAINABLE PERFORMANCE

    Customer and client relationships, rather than a product driven approach

    Consumer Banking

    Our global NPS* is up 10 points from 39 to 49

    *Net Promoter Score and NPS are trademarks of Satmetrix Systems Inc., Bain & Company, and Fred Reichheld. Standard Chartered uses Bain methodology recalibrated for financial services to calculate NPS

    Wholesale Banking

    We have consistently grown the number of leading clients that generate income in excess of $1 million, demonstrating our strong and consistent progress

    Read more about our customer and client relationships

    How we deliver

    We focus our capabilities around customer and client needs...

    Read more
  • About us

    OUR STRATEGY FOR SUSTAINABLE PERFORMANCE

    Distinctive culture
    and values

    How we deliver

    Our unique culture and values are a source of significant advantage...

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  • About us

    OUR STRATEGY FOR SUSTAINABLE PERFORMANCE

    Conservative and disciplined on risk, capital and liquidity

    How we deliver

    We regard balance sheet strength as a cornerstone of our strategy...

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  • About us

    OUR STRATEGY FOR SUSTAINABLE PERFORMANCE

    Organic growth the primary driver for our strategy and value creation

    Strategy in action

    We believe that organic growth drives the greatest value creation for our shareholders.

    Read more

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