Standard Chartered Guarantees Personal Loan in 60 minutes

Bank's customer centric approach brings best in class financial services

Thursday 15 December 2011 - Standard Chartered Bank announced today an innovative customer service commitment, where customer can apply for a personal loan facility and guarantees the loan amount deposited to their account in 60 minutes. Otherwise, the Bank will credit USD100 to the customer's account. The launch comes at a time when the bank is stepping up its customer centric approach to bring best in class financial services to its customers. This service guarantee will be an ongoing commitment by the bank towards customers applying for a Personal Loan facility with the Personal Financial Consultants at the Bank's 7 branches.

This service pledge is the first step the bank is taking towards providing the customer a menu of service pledges each time the customer visits the branch. With the understanding that the customer's time is precious in today's busy life, Standard Chartered Bank ensures that customer's requests are being attended to within the minimal time possible.

A Standard Chartered customer is eligible for the Personal Loan in 60 minutes upon submitting and fulfilling all document requirements. This service guarantee is open to all new-to bank customers and existing customers looking to take up a Personal Loan facility with the Bank.

Commenting on the Bank's latest service commitment, Hassan Jarrar, Chief Executive Officer of Standard Chartered Bank Bahrain said: "This innovative service guarantee is part of the Bank's overall approach to re-define service excellence, through successful innovations that can be built by looking at how we can simplify banking processes to enhance overall customer experience. We deliver this superior service experience through the Bank's enhanced technology platform that reduces the turnaround time for loan application process while maintaining strict adherence to our risk management framework."

Sai Narain CDK, Regional Head Consumer Banking NGLO Standard Chartered said: "Standard Chartered aspires to be at the cutting edge of service innovation. Offering a guaranteed Personal loan in 60 minutes further reinforces the Bank's service excellence commitment and serves as a tangible promise to our customers in making banking more convenient and simpler."

"We are continuously investing in training our employees and developing our platforms to provide our customers with the best service. Standard Chartered is a customer centric organisation which identifies the customer's specific needs and tailors financial products and services to match their needs and expectations.

For further information, please contact:

Nimmi Kamal
Head of Corporate Affairs
Mobile: 00973 39770760
E-mail: Nimmi.Kamal@sc.com

Standard Chartered - leading the way in Asia, Africa and the Middle East

Standard Chartered PLC is a leading international bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has operated for over 150 years in some of the world's most dynamic markets and earns around 90 per cent of its income and profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank's growth in recent years.

With 1,700 offices in 70 markets, Standard Chartered offers exciting and challenging international career opportunities for more than 80,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. The Bank's heritage and values are expressed in its brand promise, 'Here for good'.

For more information on Standard Chartered, please visit: www.standardchartered.com