Credit card rewards and benefits programme

Important notice

You need to read this document.

This document contains additional product terms applicable to your Standard Chartered credit card rewards and benefits programme (bonus point scheme). You must read it in conjunction with our Customer Terms, our Credit Card Terms and any other documents forming our banking agreement.

The following conditions apply to the issuance of rewards to your credit card. The credit card rewards programme is available to all cardholders whose accounts are in good standing.

1. 360° Rewards Points

Issuance and redemption

Points issuance

1.1

You earn 360° Rewards Point for every B$5 charged. The transactions which qualify the earning of 360° Rewards Points include the following:

1.1.1	All local and overseas purchases
1.1.2	Cash advances
1.1.3	Fees and charges
1.1.4	Balance transfer from other banks

1.2

We calculate 360° Rewards Points on transactions effected on a daily basis. We round the calculations down to the nearest 360° Rewards Points.

1.3

For EasyPay purchases, we award 360° Rewards Points for each monthly instalment charged to your credit card account for the duration of the instalment period.

1.4

We do not issue on the following:

1.4.1	Transactions which are not submitted by the merchants to us for processing.
1.4.2	Amounts which are rolled over from preceding months’ transactions.

1.5

360° Rewards Points will be calculated on transactions effected by primary cardholders and supplementary cardholders. You may combine your 360° Rewards Points to make a redemption. You are responsible for keeping track of your 360° Rewards Points.

Points redemption

1.6	You must redeem all 360° Rewards Points before the expiry of your card.
1.7	You cannot transfer any unused 360° Rewards Points from one card account to another. If you open a new card account and terminate your previous card account, any unredeemed 360° Rewards Points earned on your previous card account will be forfeited.
1.8	We reserve the right to determine and vary the method of 360° Rewards Points calculation. If there is an error in our calculation, we will adjust your 360° Rewards Points in your account.
1.9	Primary cardholders may redeem 360° Rewards Points for goods, products or services from our rewards catalogue, subject to their availability from the merchants.
1.10	Redemption requests may be done through eKiosk at all our branches, Online Banking, Phone Banking services, or other channels that we may prescribe. You agree to the terms of these services when you redeem your 360° Rewards Points through these channels.
1.11	You may only redeem annual card fee rebates and KrisFlyer air miles through Phone Banking and Online Banking services.
1.12	We issue a reward voucher for your redemption request. Reward vouchers are issued instantly for redemptions through eKiosk. We mail all other reward vouchers to your billing address or by such methods that we determine as feasible.
1.13	Reward vouchers are only valid if they are stamped and approved by us. They can only be used in Brunei Darussalam, unless we state otherwise.
1.14	You must present the reward voucher and your identification at the participating merchant before you can redeem your reward.
1.15	The merchant may stipulate additional conditions with respect to the reward that you intend to redeem.
1.16	We do not issue replacement vouchers for redemption vouchers that are lost or damaged through no fault of ours.
1.17	If you are redeeming a service, you may be required to contact the merchant ahead of time to make a reservation.
1.18	You are responsible for providing accurate information to us when you make a redemption.
1.19	We are not responsible for any unavailability of the goods, products or services in our rewards catalogue. We are not liable for any defect, deficiency in the goods, products or services supplied by any merchant as featured in our rewards catalogue.
1.20	Once you have made a redemption request and we process it, you cannot reverse your request.

2. Relationship rewards

2.1

Relationship rewards refer to 360° Rewards Points awarded to you as our Priority Banking customer. You will be awarded relationship rewards for your existing accounts where you are the primary holder.

2.2

In order to qualify for rewards under this section, you may satisfy the following conditions:

2.2.1	You must hold a valid Standard Chartered Bank VISA Infinite credit card, and you must effect at least one retail transaction using your Standard Chartered Bank VISA Infinite credit card every calendar month.
2.2.2	You must be our Priority Banking customer.

2.3

Relationship rewards will be credited to your Standard Chartered Bank VISA Infinite credit card account.

2.4

If your accounts are closed in the preceding month, you will no longer earn reward on those accounts.

2.5

We calculate relationship rewards according to the qualifying balance in your accounts. They are as follows:-

2.5.1	Savings and current accounts: the total monthly net average credit balance of all local and foreign currency savings and current accounts of the previous calendar month.
2.5.2	Fixed Deposits: the total monthly average balance of all local and foreign currency fixed deposits of the previous calendar month.
2.5.3	Investments: the total month end balance for unit trusts, bonds and structured notes and the total monthly average balance of premium currency investments and structured deposits of the previous calendar month.
2.5.4	Home Loans: the outstanding balance of all home loans disbursed, of the previous calendar month.

2.6

Qualifying balances will be calculated and rounded down to the nearest B$10,000. We give 5 points for every B$10,000 of the qualifying balance.

2.7

The maximum 360° Rewards Points calculated for each of the account is 1,000 points per account type, shown in clause 2.5 above.

2.8

Foreign currency accounts will be converted to Brunei Dollars at a rate determined by us, for the purposes of calculating qualifying balances.

3. Royal Brunei Airlines Air Miles Conversion

3.1	You must be a Royal Skies member before you can use your 360° Rewards Points to redeem Royal Skies air miles.
3.2	You can enroll to become a Royal Skies member by visiting the website www.bruneiair.com and agreeing to its terms.
3.3	We may determine the amount of 360° Rewards Points required for conversion into air miles. We may vary the rate of conversion at our discretion.
3.4	If you wish to redeem your 360° Rewards Points for air miles, you may do so in blocks of 500 points.
3.5	You are responsible for providing accurate information to Royal Brunei Airlines when you make a redemption.
3.6	Conversion to air miles is subject to the processing time by Royal Brunei Airlines Office. We are not liable for any delay in the conversion process or any transfer or updating of your Royal Skies membership account.
3.7	Your converted air miles will be reflected in your Royal Skies account statement.

4. Singapore Airlines Air Miles Conversion

4.1	You must be a KrisFlyer member before you can use your 360° Rewards Points to redeem KrisFlyer miles.
4.2	You can enroll to become a KrisFlyer member by visiting the website www.krisflyer.com and agreeing to its terms.
4.3	We may determine the amount of 360° Rewards Points required for conversion into air miles. We may vary the rate of conversation at our discretion.
4.4	If you wish to redeem your 360° Rewards Points for air miles, you may do so in blocks of 1000 points.
4.5	You are responsible for providing accurate information to Singapore Airlines when you make a redemption.
4.6	Conversion to air miles is subject to the processing time by Singapore Airlines. We are not liable for any delay in the conversion process or any transfer or updating of your KrisFlyer account.
4.7	Your converted air miles will be reflected in your KrisFlyer account statement.

5. Discounts and Benefits

5.1	You may use your credit card to enjoy discounts and benefits, which are featured in our product brochures that we send you.
5.2	All discounts and benefits are subject to availability by the merchants. We and the merchants have the discretion to vary and substitute discounts and benefits without prior notice.
5.3	If you are not satisfied with the products, goods or services purchased using the discounts and benefits offered by our credit cards, you can direct your queries and feedback directly to the merchants. We are not responsible for the quality of the products and goods or the quality of the services provided by the merchants.

Important note

1.	Redemption voucher is valid for 3 months from its date of issuance, after which it shall be deemed null and void.
2.	Redemption voucher may only be used to redeem the reward specified. It cannot be exchanged for cash or kind and is non-transferrable.
3.	Redemption voucher shall not be cancelled and/or altered once issued.
4.	Redemption voucher shall not be replaced if damaged, stolen, lost or misplaced.
5.	All other payments exceeding the value of the voucher shall be the responsibility of the Cardmember. Payment by the Bank’s Credit Card is appropriate.
6.	Cash rebate, charity and annual fee waiver redemptions shall be reflected in the credit card statement issued in the month following redemption.
7.	For Cash rebate, charity, annual fee waiver and Royal Skies mile redemptions, the voucher serves as an acknowledgement receipt only.
8.	Annual fee waiver redemption is only permitted after annual fee has been charged and shown in credit card statement. Redeemed amount will be reimbursed to customer’s credit card account.
9.	Royal Skies miles transfer to Royal Brunei Airlines’ office will take approximately 5 working days. Uploading miles to individual Royal Skies account will be undertaken by Royal Brunei Airlines Office. The Bank shall not be liable for any delay in the transfer process for any reason whatsoever. Cardmember may refer to their online Royal Skies account statement for updated and accumulated miles.
10.	Easi Recharge Card is redeemable at any outlet of DST Communications Sdn.Bhd.
11.	Hua Ho reward voucher is valid for use at Hua Ho Yayasan, Manggis, Sengkurong and Tanjong Bunut outlets. This reward voucher can also be exchanged for Hua Ho voucher(s) at Hua Ho Yayasan outlet.
12.	Travel reward is valid for Royal Brunei Airlines, Singapore Airlines and Malaysia Airlines tickets at all outlets of Century Travel Centre and Freme Travel Services. All air tickets exclude taxes, insurance and fuel surcharges.
13.	Standard Chartered Bank shall not accept any responsibility for the services and products offered by the Merchant. The services and products are the responsibility of the Merchant and are subject to their terms and conditions.
14.	The decision of Standard Chartered Bank, Brunei Darussalam on all matters relating to the use of the reward voucher is final. Bank’s general terms and conditions apply.