Frequently Asked Questions (FAQs)

SMS Alerts Service

1. What is SMS Alerts?
2. How can I subscribe to SMS Alerts?
3. How do I register online for SMS Alerts?
4. Can I use my foreign registered mobile phone number to subscribe for SMS Alerts?
5. What are the types of alerts available?
6. Do I get notified for all transactions that I have performed?
7. How soon will I be notified?
8. What product or account do I need to have in order to subscribe for SMS Alerts?
9. Am I allowed to change the transaction threshold limit set by the Bank?
10. Can I choose to be notified for certain types of transactions only?
11. What happens if I lose my mobile phone?
12. What other requests related to SMS Alerts can I submit via Online Banking?
13. Will my credit card transaction threshold limit be updated immediately once I have successfully submitted the change request?
14. What should I do if I would like to terminate this service?
15. Can I suspend all alerts online?
16. Can I re-activate the alerts after I have suspended them?
17. Where can I view the terms and conditions for SMS Alerts?

Answers

1. What is SMS Alerts Service?
   SMS Alerts is a FREE service whereby you will receive an SMS when you have successfully performed a transaction via one of our channels.
   
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2. How can I subscribe to SMS Alerts Service?
   To subscribe, you may:
   • visit your nearest branch
   • call our Phone Banking at 265 8000
   • register via Online Banking
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3. How do I register online for SMS Alerts?
   To register, you must be a registered user of our Online Banking service. Once you have logged on to Online Banking, select 'SMS Banking' from the left hand menu and click on 'Register for Alerts'.
   
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4. Can I use my foreign registered mobile phone number to subscribe for SMS Alerts?
   Yes, so long as your mobile number is registered with the Bank.
   
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5. What are the types of alerts available?
   

   Banking Transaction Alerts	Credit Card Transaction Alerts
   Counter & ATM Withdrawals Cheque Withdrawal Cheque Return Credit of Salary Fixed Deposit Maturity Foreign Exchange Rates* Incoming Transfers*	Local and Overseas Cash Withdrawal Local and Overseas POS Transactions Internet Transactions Credit Limit Nearing Maximum

   *You will need to subscribe separately for these services by either calling 265 8000 or visiting any of our branches.
   
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6. Do I get notified for all transactions that I have performed?
   No, you will only get alerted for certain types of transactions over the pre-set threshold limits as determined by the Bank.
   
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7. How soon will I be notified?
   SMS Alerts will be sent to your mobile upon the successful completion of your transactions, subject to network availability of mobile service provider.
   
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8. What product or account do I need to have in order to subscribe for SMS Alerts?
   If you have at least one Savings, Current, Fixed Deposit account or Credit Card account, you can subscribe for our SMS Alerts.
   
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9. Am I allowed to change the transaction threshold limit set by the Bank?
   Yes, you can change the threshold limit of your Credit Card transactions via Online Banking but not for Banking transactions.
   
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10. Can I choose to be notified for certain types of transactions only?
    Yes, you can unsubscribe for the alerts that you do not require through any of our branches or by calling our Phone Banking at 265 8000.
    
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11. What happen if I lost my mobile phone?
    You can suspend or terminate all alerts by:
    • calling 265 8000
    • visiting any of our branches
    • Online Banking
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12. What other requests related to SMS Alerts can I submit via Online Banking?
    You can choose to customise your alerts or change your credit card threshold limit.
    
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13. Will my credit card transaction threshold limit be updated immediately once I have successfully submitted the change request?
    Yes, your threshold limit will be updated immediately.
    
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14. What should I do if I would like to terminate this service?
    You can terminate your subscription by:
    • calling 265 8000
    • visiting any of our branches to fill up an Electronic Service Request form
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15. Can I suspend all alerts online?
    Yes, you can do so by selecting Banking transactions or Credit Card transactions and then clicking on 'Suspend all alerts' or by visiting any of our branches.
    
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16. Can I re-activate the alerts after I have suspended them?
    Yes, you will see the 'Activate' button on the screen. Simply click on it and your alerts will be re-activated.
    
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17. Where can I view the terms and conditions for SMS Alerts?
    Please click here for the full terms and conditions.
    
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