Get ProtectedFrequently Asked Questions (FAQs)
1. What is SMS Banking?
SMS Banking is a service that allows customers to access their account information via mobile phone. Enrolment is required.
2. Who can apply for this service?
Customers who maintain an account, credit card or loan account with Standard Chartered Bank, Brunei Darussalam.
Exceptions:
- Joint account holders with 'and' signing instruction
- Sole Proprietor / Partnership / Limited Companies
- Minor account holders
- Supplementary cardmembers
3. How do I enrol?
- Credit Cardmembers
- Auto enrol via SMS by typing ENR_space_card number_space_birthdate and send to 875 5000.
- Each credit card held must be enrolled separately.
- Banking customers
- Sign up an Application Form, which is available at branches.
- General banking enquiries such as fixed deposit rate, foreign currency deposit unit rate, foreign exchange rate and unit trust pricing do not require enrolment.
4. When can I enrol?
- You can enrol anytime, 24 hours a day, 7 days a week
5. How soon can I start using the service after enrolling?
- Immediately after enrolling.
- Upon enrolment customer will receive an SMS reply confirming their enrolment.
6. Are there any fees or charges if I enrol for this service?
Currently this service comes FREE to all Standard Chartered customers.
7. Do I have to use a special SIM card to access your SMS Banking?
No.
8. Can I access your SMS Banking from overseas?
Yes, provided your local mobile phone is on a roaming service.
9. What type of services does SMS Banking offers?
| Product | Enquiries |
| Credit Card | Outstanding Balance / Available Balance / Credit Limit |
| Statement Balance / Minimum Due / Payment Due Date Accumulated Std$ points / Expiry date / Travel Notification | |
| Fixed Deposit BND / FC |
Interest Rate BND/FC & Tenure Minimum Deposit Amount |
| Exchange Rate | Selling or Buying Telex / Draft / Notes |
10. How do I make my enquiry via this service?
You will have to type in a specific code provided for each of the services offered.
11. Where can I get a copy of the SMS Banking list of services?
Click here for a full list of services.
12. Will I get my enquiry replied straight away?
Yes, depending on telecommunications network. SMS Banking now functions 24 hours a day 7 days a week.
13. Can I do my financial transaction i.e. fund transfer, bills payment etc. via SMS Banking?
No, this service is only for enquiries stated above.
14. What happens if I change my number/lost my mobile phone?
- Re-enrol with your new number by typing ENR
card number birthdate and send to 875 5000.
15. How do I cancel my subscription to this service?
- Call up our Phone Banking Centre at 265 8000 to notify cancellation.
16. Why was my enrolment not successful when I tried to enrol for my credit card?
This may be caused by any of the following;
- Incomplete credit card number.
- Incorrect date format. Date should be typed as ddmmyyyy, no space or dash is allowed.
- Spacing error on message typed.