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Insight, Opportunity, Excellent Service

Live Chat Service

Standard Chartered Live Chat Service is an excellent way to communicate instantly with us through Official Website, Digital Banking(Including Online Banking, Mobile Banking, WeChat, etc). Live Chat Agents are here to provide professional financial enquiries and Banking products enquires to customers.

Features of Live Chat Services:
  • More Convenient: Customers can contact Live Chat Agent for Banking Products and various financial information via Text Chat, Video Chat and Audio Chat without going to the branch.
  • Comprehensive services: Live Chat Agents are here to assist you with your needs and questions in Personal Banking, Credit Card Business and SME Business. Customers can also leave feedback on our Bank services through Live Chat Service.

Get in touch with Live Chat Agent
  • Official Website: By clicking “Click to Chat” in the bottom right, select “Video Chat”, “Audio Chat” or “Text Chat”, wait for a connection to a Live Chat Agent.
  • WeChat Official Account: By entering “Manual” in the chat box, click on the pop-up link, wait for a connection to a Live Chat Agent.
  •  Priority Banking Mini Program: By clicking “Live Chat Agent” icon, wait for a connection to a Live Chat Agent.
  • Online Banking/Mobile Banking: By clicking “mail-like” icon in the bottom right, select “Video Chat”, “Audio Chat” or “Text Chat”, wait for a connection to a Live Chat Agent.
  • Other Specific Links: In specific scenarios, specific QR code or exclusive links will be offered to customers who conduct specific services in the bank.
  • Please note: For the time being, mobile phone, iPad, and a few browsers can only support contacting Live Chat Agent via “Text Chat”.

Unlock additional features after logging in online or mobile banking

• Offline Message
Offline message feature can be enjoyed after customer has logged in online or mobile banking, which means that offline messages can be delivered to Live Chat Agent during non-working hours. Live Chat Agent will provide solutions as soon as possible during working hours based on those offline messages that has been given by customers.

• Message Archived
The conversation history will be automatically saved of customer who has logged in Online or Mobile banking for further review whenever needed.

• Confidential
There is no need to do additional recognition of account holder’s identity if customer contact Live Chat Agent after logging in online or mobile banking. The conversation between customer and Live Chat Agent is kept confidential, including the documents uploaded during the conversation.