Client Services

As a valued client of Standard Chartered, you will enjoy access to a dedicated toll-free hotline to serve your banking needs. Our Client Services team is committed to resolving your queries in an effective, timely and friendly manner.

We look forward to your call and welcome your feedback as we continuously strive to serve you better.

Please Call 800 999 0213

If you are using a mobile phone or dialling from overseas please call: +86 755 2215 0988.

Hours of operation:
Monday – Friday
9 a.m. – 6 p.m.

Call Us

Call our hotline for further information.

800 999 0213

Or 0755 – 2215 0988
(Mobile or Overseas)

Monday – Friday
9 a.m. – 6 p.m.

Contact Me

Alternatively, please complete our contact form and we will be in touch as soon as possible.

Contact Me »

Locate Us

Visit the branch that is nearest to you.

Find a Branch »

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.