FAQs

    • Who can apply for this service?

      Any Standard Chartered Bank customer with a Savings Account can apply for Online Banking.

    • What do I need in order to use this service?

      You need to know your Debit Card number & Password to register Online Banking.

      In addition, you need a PC with internet access and a mobile phone for receiving the One Time Passcode (OTP) via SMS. The mobile number needs to be pre-registered with our Bank.

    • What is the advantage of using Debit Card number to register?

      Instant Use - Using Debit Card Number and Password to register for Online Banking means you can use Online Banking instantaneously after registration.

      Convenience - Customers only need to remember Debit Card number/ password and have a registered mobile no. with the Bank to register. For a step by step guide on how to register, please Click Here to be redirected to a more detailed step by step guide.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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