• First Prize: 60,000 Asia Miles
  • Second Prize: 5 Star Hotel Buffet Coupon for two people
  • Third Prize: JD Coupon

As the first foreign bank to provide video banking in China, our video banking services enable you to access Standard Chartered Bank conveniently. Now, you can experience a more simple, convenient and face to face video banking service with this innovative technology.

Three Major Strengths to help you success

  • Convenient:You don’t need to go to the branch or wait in line anymore. Anyone can access video banking by just one click on our public page. We also provide three channels for you to communicate with us: Video, Audio and Text.
  • Comprehensive:Video banking consultant can provide you with various banking products and services.
  • Consulting:Professional investment consultant will provide you updated global market overview. Base on your identification and needs, they will call you back to offer you customized investment plan.

One step to connect:

  • Click “Click to Chat” and select “Video Chat”, “Audio Chat” or “Text Chat” and start communicate.
  • Note: Currently, our video banking doesn’t support IE or Safari. Please use other browsers to use video banking services.

Web pages:

Terms & Conditions

  1. Campaign period: 2017.1.11(Included) to 2017.3.31(Included)

  2. Eligibility:
    a) Standard Chartered (China) clients who use video banking and provide a valid mobile number (Same as the number in our bank record) during the campaign period and complete investment product transaction (Investment product transaction include but not limited to investment product purchase, sell, repurchase, etc. Transaction has to be successful to be eligible. ) through online banking, mobile banking or phone banking or foreign currency exchange through phone banking can join the lucky draw for 60,000 Asia Miles.(First prize) We’ll draw 2 clients from all the eligible clients. Draw date is April 7, 2017.
    b) Standard Chartered (China) clients who use video banking and provide a valid mobile number (Same as the number in our bank record) during the campaign period and complete personal account transaction (personal account transaction include but not limited to personal account information query, wealth product query, and other transactions that go through the identity verification. Investment product transaction and foreign currency exchange through phone banking are excluded) can join the lucky draw for 5 Star Hotel Buffet Coupon for two people. (Second prize. Worth RMB 500). We’ll draw 5 clients from all the eligible clients. Draw date is April 6, 2017.
    c) All the clients who use video banking and provide a valid mobile number during the campaign period can join the lucky draw for JD Coupon (Third prize. Worth RMB 100). We’ll draw 10 clients from all the eligible clients. Draw date is April 5, 2017.
    Note: If one client gets two or more kinds or gifts, he or she will only get the higher value gift.

  3. Gift
    a) First Prize: 60,000 Asia Miles
    60,000 Asia Miles can redeem flight tickets awards, hotel awards, car rental awards, experience awards and lifestyle awards etc.
    Note: If clients choose to redeem flight tickets, they need to bear the taxes occurred for redeeming the flight tickets.
    More redemption information, please refer to http://www.asiamiles.com/am/sc/homepage
    b) Second Prize: 5 Star Hotel Buffet Coupon for two people
    Corresponding hotels and cities(Detailed “time to use” depends on hotels)

    City Hotel Time to Use Time to Use
    Beijing HILTON BEIJING WANGFUJING Lunch Monday to Sunday
    Beijing HILTON BEIJING WANGFUJING Dinner Thursday to Saturday
    Beijing THE RITZ-CARLTON BEIJING, FINANCIAL STREET Lunch Monday to Sunday
    Beijing THE RITZ-CARLTON BEIJING, FINANCIAL STREET Dinner Monday to Sunday
    Shanghai JW Marriott Hotel Shanghai at Tomorrow Square Lunch Monday to Friday
    Shanghai JW Marriott Hotel Shanghai at Tomorrow Square Dinner Monday to Sunday
    Shanghai Pudong Shangri•La SHANGHAI Lunch Monday to Friday
    Shanghai Pudong Shangri•La SHANGHAI Dinner Monday to Thursday, Sunday
    Shenzhen JW MARRIOTT SHENZHEN Lunch Monday to Sunday
    Shenzhen JW MARRIOTT SHENZHEN Dinner Monday to Sunday
    Shenzhen Futian Shangri•La SHENZHEN Lunch Monday to Sunday
    Shenzhen Futian Shangri•La SHENZHEN Dinner Monday to Sunday
    Guangzhou Hotels W GuangZhou Lunch Monday to Sunday
    Guangzhou Hotels W GuangZhou Dinner Monday to Sunday
    Guangzhou Guangzhou Marriott Hotel Tianhe Lunch Monday to Sunday
    Guangzhou Guangzhou Marriott Hotel Tianhe Dinner Monday to Sunday
    Suzhou Kempinski Hotel Suzhou Dinner Monday to Sunday
    Chongqing Sofitel Forebase Chongqing Lunch Monday to Sunday
    Chongqing Sofitel Forebase Chongqing Dinner Monday to Sunday
    Xiamen PARAGON CROWNE PLAZA Lunch Monday to Sunday
    Xiamen PARAGON CROWNE PLAZA Dinner Monday to Sunday

    c) Third Prize: JD Coupon (Face Value RMB 100)

  4. Prize redemption:
    a) The winners will receive a unique SMS sent to his/her mobile number registered with the Bank after the campaign ends. Clients have to ensure the mobile number is accessible.
    b) For JD coupon and 5 Star Hotel Buffet coupon winners, the winners will receive a unique SMS containing the coupon code sent to his/her mobile number registered with the Bank after the campaign ends.
    c) For 60,000 Asia Miles, the winner will receive a unique SMS sent to his/her mobile number registered with the Bank after the campaign ends. i.e. April 2017. The winner needs to reply the SMS with his/her Asia Miles Membership number. The 60,000 Asia Miles will be transferred to the winner’s Asia Miles account in 10 working days after account provided. If the winner hasn’t signed up for Asia Miles, he/she can reply the SMS to get an URL to complete the Asia Miles registration. If there are any enquiries, please call Asia Miles service centre hotline. The campaign prize will be provided by Asia Miles, and the client needs to follow the related service rules of Asia Miles.

  5. Clients agree the Bank can use client’s personal information for the campaign purpose or provide the client’s information to a third party that will deliver the prize to the client.

  6. The Bank and the third party institution might contact the client, and the client needs to ensure his/her contact information registered with the Bank is valid and accurate.

  7. The wordings and the images of the prize (if there are any) are provided by the third party vendor for reference only, please makes the object as the standard. Any products or services provided by the third party vendor, the vendor will bear the related responsibilities.

  8. The prize can’t be changed or exchanged for cash. The winner needs to bear the related taxes (if there are any) for receiving or redeeming the prize.

  9. If you have any questions, please call our service hotline: 400-888-8083.

  10. The “Bank” refers to Standard Chartered Bank (China).

  11. If there is ambiguity on the terms and conditions, the Chinese version shall prevail

  12. Investment is not deposit. All the products have risks, please be cautious when you invest.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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