CEO, Retail Banking, Group Head, Brand & Marketing
Karen will retire from the Bank (Group) with effect from 31 December 2017, and will stand down from the Group’s Management Team on 30 November 2017, after transitioning her responsibilities to her successors. Learn more about our Management Team updates.
Karen Fawcett is Chief Executive Officer, Retail Banking, a position she has held since October 2015. A member of the Bank's Management Team, Karen is responsible for directing the global strategy and performance of the Retail banking business, serving nearly 10 million clients in more than 30 countries.
In April 2016, Karen was also appointed Group Head, Brand & Marketing. In this capacity, she is responsible for the Bank's brand and marketing strategy across all the Bank's businesses and regions.
From 2005 until 2014, Karen led Transaction Banking and represented the Bank externally as a member of the Transaction Banking Global Leaders Group, a leading industry association. She was a Non-Executive Director of Standard Chartered Bank Malaysia Bhd for eight years and has also served as Group Head of Wholesale Banking Strategy. Karen joined the Bank from Booz Allen Hamilton, where she was a partner focused on financial services in the Asia-Pacific region.
Karen earned her MA in economics from Cambridge and her MBA from INSEAD. She is currently a member of the INSEAD board.