Woman working from home

COVID-19 FAQs for individual and SME clients

This page aims to answer your most common global COVID-19 questions. For any operational or regional questions, please contact your local team.

We encourage everyone to manage their wealth as they would their health, and stay home. Our online and mobile banking services are here to help you do this. We’ve also enabled our relationship managers and wealth specialists to work from home and they are available to answer any queries you may have.

Visit your local site to learn more and check in regularly for important information updates.

In economies particularly affected by the outbreak of COVID-19, we’re offering business owners and entrepreneurs several relief measures. You  can find more information in COVID-19: our responses, How we’re helping SMEs during COVID-19 and your local site.

Also, be aware: fraudsters are increasingly attempting to target businesses and individuals since the outbreak of COVID-19. We are working diligently and effectively to fight fraud, but please remain vigilant. To find out more about protecting yourself against fraud, see our article on COVID-19 and fraud.

We are running webinars that focus on things you can do right now to protect your financial health during this tumultuous time. Look out for the next session in your time zone on your local site.

Also, be aware: fraudsters are increasingly attempting to target individuals and businesses since the outbreak of COVID-19. We are working diligently and effectively to fight fraud, but please remain vigilant. To find out more about protecting yourself against fraud, see our article on COVID-19 and fraud.

It’s sensible to have three-to-six months in living expenses tucked away for emergencies, to give you immediate access to cash for unexpected events. To learn more about emergency funds and our practical tips for saving that suit your situation, please see our article on emergency funds 101.

For an overview of what we’re doing to ensure the security, safety and wellbeing of clients, colleagues and communities, go to COVID-19: our responses.

View our COVID-19 response

How we’re supporting colleagues, clients and communities