our business functions Careers with purpose
Discover more about our Consumer, Private and Business Banking (CPBB) team
Our team consists of 25,000 colleagues, spread across 35 countries. And we're transforming - embracing agile and new ways of working together, which helps us to truly 'think client' and serve millions of our affluent and emerging affluent clients, across the world.
Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.
Our digital services are designed to provide our clients with unique and superior experiences. We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.
We help our affluent clients to grow, manage and protect their money. We build loyalty and trust through providing personalised, bias-free wealth advice, and an easy, digitally driven client experience.
We have two teams to support our affluent clients:
Private Banking team
Our network of private bankers support our high-net-worth clients to manage, grow and protect their wealth. Our team of advisors and specialists connect our customers with unparalleled opportunities across Asia, Africa, the Middle East and Europe.
Priority Banking team
Our team provide holistic wealth management services. They help our clients to invest, protect their wealth and make cash transactions. As a Priority Banking client, they're provided with a dedicated relationship manager and access to our 24-hour Priority Contact team.
Wealth Management Team
Our team provide our clients with superior investment advice, products and services, to help them build, manage and protect their wealth.
They use their local knowledge and global reach, to recommend personalised solutions, using an open-source approach to product and fundamental research, keeping ahead of industry-leading sources and debates.
They balance out cognitive biases, and provide insights that help our clients make better investment decisions.
They use innovative technology that provides time-saving, personalised investment solutions our clients can access anytime, anywhere. Our approach helps clients to navigate financial markets and make the most of their investments.
Personal Banking Team
Our personal banking teams serve more than 8 million clients globally, striving to deliver best-in-class, digital-first, banking experiences.
With presence in exciting and fast growing countries across Asia, the Middle East and Africa, our teams get an opportunity to completely redefine the future of banking for millions. We aim to become a bank of choice for clients by becoming instant, frictionless and accessible, while working on game changing partnerships with ecosystem and FinTech players. If you're client-obsessed, collaborative and possess a transformative mindset, to challenge the status-quo, we'd love to hear from you.
Data and Analytics Team
As we expand our offerings, we aim to build strong foundations, including data, analytics, machine learning, and digital platforms with algorithmic an approach and advanced modelling.
We're also providing our business operations with capabilities such as personalisation and contextualisation engines, sentiment analysis and behavioural analysis, recommendation systems and decision-making systems, in order to ensure best-in-class client engagement, products and services, and digital content creation. We do this by working in partnership with our Technology and Innovation (T&I) business, to create solutions that are fit for purpose and put the customer at the center of everything we do.
Digital Banking Team
We help our clients prosper by delivering solutions that are integrated with their digital lives.
We have bold ambitions to become a leading digital player in the markets we operate in. Our team works across the spectrum, from onboarding solutions to MarTech. We build new game-changing solutions that will enable us to differentiate, and we keep our clients at centre of everything. Our team is critical to increasing our reach and relevance for our clients.
We strive to provide an exceptional client experience, working with business partners to transform how we collect data, understand our client’s requirements, and identify ways to improve our client experience.
When you're in our digital team, you'll get to work with internal and external partners, across geographies and specialities, working together to deliver outstanding experiences for our clients. If you think client-first, want to be involved in building the next big innovation in financial services technology, work in an inclusive, collaborative and international culture, our Digital Banking team will be the right fit for you.
Every team plays an important role in contributing to the growth of our Bank.
A trusted advisor to clients, delivering advice and solutions to help clients achieve their financial objectives and meet their investment and banking needs.
Architect the future of our products by bridging engineering and the business, as you manage a product’s full lifecycle, from strategic planning to development and launch.
Manage vital business relationships and troubleshoot complex engineering problems in this hybrid tech and business role.
Client Care Executive
A client obsessed brand ambassador, who positively engages with clients to maintain a quick, accurate and world-class service and providing incremental value through sales.
Service Quality Analyst
A process and product expert who strives for efficiency, quality and accuracy, in assessing client interactions to ensure clients are provided with consistent world-class service.
Workforce Management Specialist
Assessing, analysing, forecasting and managing demand and productivity at an individual and centre level, to ensure optimal resource management and superior client service standards.
Protect, preserve and accumulate customer wealth, by providing sound advice and insurance solutions. Help support the bank’s overarching bancassurance strategy and increase fee-based income.
Provide a differentiated relationship management experience for our clients through the provision of outstanding banking services and support the branch to achieve its goals and objectives.
Client Service Manager
Day-to-day brand operations manager with in-depth knowledge of our products, processes and procedures. Providing outstanding client experience and personalised banking support.
Support business, finance and risk partners, through gathering, cleaning and interpreting data sets, to provide meaningful and actionable insights that improve our performance and enhance the customer experience.
Analyse, process, prepare and model data, to support risk management processes, client value propositions and business strategy outcomes, and interpret structured and unstructured data from multiple systems and 3rd parties.
Interested in joining us?
If you're looking for a career with purpose and want to work for a bank making a difference, we'd love to hear from you.