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Standard Chartered makes banking easier for the visually impaired

07/12/2011Business / Global

Standard Chartered has introduced the Bank’s first ‘Talking ATMs’ in a number of its markets to make banking easier and more inclusive for visually-impaired customers.

After a successful launch of the machines in Korea, the Bank has extended the ‘Talking ATMs’ to China, India and Indonesia. Standard Chartered will launch its latest banking channel in Brunei, Hong Kong, Malaysia and Pakistan next year.

The ‘Talking ATMs’ allow customers to make cash withdrawals, change their PIN and check their balance through a voice activated system. Using a headset, available in most branches, customers are able to listen to a pre-recorded voice that takes them through their banking options. Each ATM has a raised ‘5’ to help visually impaired customers use the keypad

Steve Bertamini, Group Executive Director and CEO, Consumer Banking for Standard Chartered said: “Millions of people across our footprint are either unbanked or severely underserved by financial institutions; thereby restricting their economic activity. Our Talking ATMs are one of the many ways we’re improving access to finance and creating a more inclusive banking experience for our customers.”

With more than 90 per cent of blindness occurring in developing countries, it’s a health issue that impacts many communities where Standard Chartered operates. The Bank recently committed to raise US$100 million by 2020 to improve access to eye-care across Asia, Africa and the Middle East through Seeing is Believing, its global initiative to tackle avoidable blindness. Standard Chartered has already raised US$37 million, meaning it has a further US$63 million to raise.

For further information please contact:

Jennifer Storemski
External Communications Manager
+44 (0)20 7885 6346


Notes to Editors

Standard Chartered – leading the way in Asia, Africa and the Middle East

Standard Chartered is a leading international banking group. It has operated for over 150 years in some of the world's most dynamic markets and earns more than 90 per cent of its income and profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank’s growth in recent years. Standard Chartered PLC is listed on the London and Hong Kong stock exchanges as well as the Bombay and National Stock Exchanges in India.

With 1,700 offices in 70 markets, the Group offers exciting and challenging international career opportunities for around 85,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. Standard Chartered’s heritage and values are expressed in its brand promise, ‘Here for good’.

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