Insights - Author

Stuart Beaumont

Global Head, Distribution Transformation, Voice and Virtual, Retail Banking

1 article

Meet the author

Based in Singapore, Stuart is responsible for transforming service delivery and improving service standards in our contact centres, covering 5,000 employees across 23 locations in Asia, Africa and the Middle East. Before joining us, Stuart was managing director of Serco Global Services, one of Australia’s most successful and largest Business Process Outsourcing (BPO) businesses, and prior to this, the executive general manager at Salmat, a leading Australian BPO business.

Insights Insights by Stuart

Digitising customer care – the call centre of tomorrow

Banking is becoming ever more digital. But that doesn’t mean it needs to be less personal

Navigate the future | 7 Dec 2017