Driving digital transformation at Standard Chartered – Rakesh’s story


Having previously worked for an organisation that harnessed the power of technology to support clients in transforming their businesses, I was ready to take the next step in my career. I am passionate about the intersection of technology and business, so I saw working with a Bank that leverages cutting-edge technology as an opportunity to make a meaningful impact in people's lives. I was very impressed by Standard Chartered’s successful track record and I was eager to contribute my expertise in technology and operations to contribute to the Bank’s continued growth and innovation. Since joining Standard Chartered over three years ago, I have had the opportunity to work with the newest technology whilst driving positive change.

Tell us about some of the projects that you have been working on.

I recently completed a project where I worked with the technology team to develop a chatbot. With an aim to streamline the customer service process, the chatbot provided customers with quick and convenient access to information about transactions and various other services offered by the Bank. By utilising the latest technology, we were able to power the chatbot with natural language processing and machine learning algorithms, allowing it to understand and respond to customer enquiries with great accuracy. The project was a great success and I am very proud of how we were able to provide customers with a whole new level of service.

I am also working on an innovative project that will implement AI-powered operations (AIOps) in the banking industry. The goal of the project is to enhance the efficiency and effectiveness of the Bank’s IT operations by using artificial intelligence and machine learning algorithms. The AIOps platform analyses large volumes of data generated by various IT systems, which provides real-time insights and recommendations to the IT operations team. This allows the team to proactively identify and resolve potential issues before they impact our customers, resulting in a faster resolution time for incidents and an enhanced customer experience overall.

What would surprise people about working at Standard Chartered?

Standard Chartered is a leading international bank with a long history of serving customers in some of the world's most dynamic and fast-growing markets. Individuals that work at the Bank will benefit from:

Global presence: Standard Chartered has a significant presence in many of the world's emerging markets, offering employees the opportunity to work in diverse and culturally rich environments.

Global exposure: As a global bank, Standard Chartered operates in many countries and provides software engineers with opportunities to work on projects with international teams whilst gaining exposure to a diverse range of cultures.

Focus on sustainability and social responsibility: Standard Chartered is committed to making a positive impact in the communities where it operates and has a robust sustainability program in place.

Diverse and inclusive work environment: Standard Chartered values diversity and inclusiveness whilst striving to create a work environment where all employees feel valued and supported.

Opportunities for career growth: Standard Chartered is committed to supporting the professional development of its employees and provides many opportunities for career growth and advancement.

How would you describe the culture of your team?

I take great pride in my team's culture. We ensure that each team member feels valued, respected, supported and comfortable to share their ideas. There is a shared sense of purpose and commitment to achieving our common goals. We encourage one another to take calculated risks whilst being creative in our approach to problem-solving. The technology team at Standard Chartered is wonderful to be a part of and I learn something new from my colleagues every day.

What would you say to someone thinking about making the move from a technology organisation to Standard Chartered?

Standard Chartered is a global bank that places a strong emphasis on technology and innovation. It has a long history of investing in technology and has made significant advancements in recent years to modernise its infrastructure and systems. Some of the key areas where Standard Chartered is using technology include:

Digital Banking: Standard Chartered has a strong focus on providing its customers with a seamless digital banking experience and has launched several digital platforms and mobile apps that allow customers to manage their finances on the go.

Artificial Intelligence (AI) and Machine Learning (ML): Standard Chartered is using AI and ML to automate many of its manual processes and improve the efficiency of its operations. The Bank is also using AI to gain a better understanding of customer behaviour to provide a more personalised experience.

Blockchain: Standard Chartered is exploring the use of blockchain technology to improve transparency and security in financial transactions.

Cybersecurity: With the increasing number of cyber threats, Standard Chartered is investing in cybersecurity measures to protect its systems and customer data.

Agile development: Standard Chartered is adopting agile methodologies to speed up its software development processes and deliver solutions faster.

Interested in joining us?

If you're looking for a career with purpose and want to work for a bank making a difference, we'd love to hear from you.