“Whatever is worth doing, is worth doing well”

Poyi, relationship manager in Retail Banking shares the quote she lives by

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Are there any quotes you live and work by?

Whatever is worth doing, is worth doing well.

What’s the best advice you’ve ever been given?

Action speaks louder than words.

What was your first job?

Beauty consultant.

What has been your career path, to get where you are now?

Never give up in every failure until you make it.

What’s the biggest challenge you’ve faced when working?

Sometimes there are customers who may have experienced unhappy purchase of financial product. I take the time to listen to their concerns and try to resolve any issues.

If you didn’t do the job you do now, what would be your other career?

I would be a makeup artist.

How have you built flexibility into your every day?

I need to be very organised. I arrange my schedule with daily targets, so that I can fulfil all the tasks I need to achieve.

What was the first thing you bought with your own money, from your first job?

An iPhone.

How do you like to spend your free time?

Exercising and shopping.

Are there any new skills you’re trying to learn?

Right now, I’m learning to cook.

What’s the best part of your daily routine?

The time I spend with family.

Do you have any passions outside of work?

I love spending time at the gym and having a good work-out.

What positives have you experienced from the pandemic?

Be faithful and positive in every challenge.

What career advice would you give to your younger self?

It does not matter how slowly you go, as long as you don’t stop.

Could you describe your role?

I’m responsible for identifying customer needs and providing our clients with advice and recommendations.

What’s been your most memorable experience with Standard Chartered?

Some customers treat me as family member, which is really touching, I like connecting with my clients, and supporting them.

What drew you to a career in banking with Standard Chartered?

The career path Is something that really attracted me.  Promotion criteria is based on capability, which provides a good career opportunity for employees.

What do you love most about your role?

Sense of accomplishment when I can settle a clients’ concern and needs.

Describe the bank in three words?

Here for good.