Working for Standard Chartered

Integrity, changing and reliable - that's how I would describe Standard Chartered

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We’re hiring Relationship Managers into our Consumer, Private and Business Banking (CPBB) team. Learn more >

Mathew shares what it's like being a Relationship Manager in Retail Banking.

Are there any quotes you live and work by?

Talent without working hard, is nothing.

What’s the best advice you’ve ever been given?

You should try to focus on what you really need, not how to impress others.

What was your first job?

As a customer service agent in an aviation service company.

What has been your career path, to get where you are now?

After I left the aviation services, I joined a bank as a Counter Service and General Banking Officer. I then joined another bank, sales role, by the time I left them, I was a Relationship Manager, which meant I joined Standard Chartered as a Relationship Manager, the role I’m in now.

What’s the biggest challenge you’ve faced when working?

To motivate myself when facing obstacles. A significant part of our role relates to sales results, which can be influenced by a lot of uncertain factors; the economic market, stability of Hong Kong, Covid-19 etc. We’ve had to find a way to adapt, so we can perform well in these different market situations.

If you didn’t do the job you do now, what would be your other career?

I don’t know really.  Maybe I would be a salesperson of luxury watches, automobiles or personal trainer of fitness.

How have you built flexibility into your every day?

My flexibility is built on discipline. I prioritise my tasks, so I’m not driven by endless ad-hoc tasks. I start my day with a checklist to review my client portfolios. It helps me decide if there’s anything I need to urgently arrange for that day. After this I have client meetings. By the end of the day I’ll shift my focus to finding new prospects.

How do you like to spend your free time?

I like to spend time at the gym weight training and reading at home.

What’s the best part of your daily routine?

When I’m lifting weights in the gym

Do you have any hobbies and passions outside of work?

Like many men, watches and cars are my hobbies.

What positives have you experienced from the pandemic?

I can spend more time with my family, especially my parents, instead of traveling around the world without them.

What career advice would you give to your younger self?

Give the most you can. The reward will come later, but not never.

Could you describe your role?

I help my clients, mostly priority private clients, to establish and manage their portfolio, including wealth management products and deposit services.

What’s been your most memorable experience with Standard Chartered?

A convention trip to London. It gave me  precious memories of the fun I had with my colleagues.

What drew you to a career in banking?

I was always attracted by the finance industry when I was studying.

What drew you to a career with Standard Chartered?

I liked the reward system we have. You’re rewarded for your productivity.

What do you love most about your role?

The flexibility I have when I establish my client portfolios.

Describe the bank in three words?

Integrity, Changing and Reliable