Understanding and responding to your requirements, at home and abroad

Understanding and responding to your requirements, at home and abroad

As our Priority Banking customer, you deserve the best. We place an experienced team of managers and specialists at your service along with exclusive and differentiated banking channels, so you can enjoy a premium level of service and attention – wherever you are.

Dedicated banking channels

You will have a dedicated and skilled relationship manager to manage your interests and oversee your total banking relationship. Your relationship manager is supported by a qualified and experienced team of customer service managers and product specialists who can assist you on a wide range of financial solutions such as investments, foreign exchange and account services.

You can rest assured that you will always receive a high level of service, expertise and attention in your banking relationship with us.

As a Priority Banking customer you also have access to our dedicated banking channels Priority Banking Centres/Lounges at most of our Branches.

Simplified and fast track processes

We understand your need for a faster, simpler and differentiated banking experience, that’s why your interactions with us are always facilitated through selected dedicated banking channels. Your transactions and applications will be fast-tracked through our Priority Banking exclusive channels, freeing up your time for the more important things in life.

To ensure that we deliver to your highest expectations we commit to you that you only need to ask us once to do something for you and we will get it done.



Please be advised that

  • Eligibility criteria apply for membership to the Priority Banking program. Your admission to Priority Banking is by invitation
  • Not all products, benefits and services under Priority Banking may be available in all countries and are subject to local regulations. We may vary or withdraw these services at any time.
  • You can find out the current services available to you by contacting your Relationship Manager, via phone banking, visiting our branches or from the Standard Chartered Bank website in your country
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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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