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View eStatements on the go and save Paper Statement monthly fee

a transparent mobile phone with an e-statement on it, a hand holding it in the wood

View eStatements on the go and save Paper Statement monthly fee

Go Green with hassle free eStatements

Enjoy the convenience of viewing and downloading up to 7 years of eStatement via Online Banking or SC Mobile app anytime, anywhere. Switch to eStatement now and save not only the planet, but your time and HKD5 per month Paper Statement fee too!

Why eStatements?

Remarks:

# Starting from 1 Jan 2020, the eStatement(s) available in Online Banking / SC Mobile app will be accumulated up to 7 years.

* If customer applies for retrieving statement record and had registered for eStatement for their respective statement account and the requested statement(s) was/were issued within 7 years, the Bank will arrange to waive statement retrieval fee of up to 6 copies. This waiver arrangement is also applicable to clients with eStatement registration requesting for past statement copies within 2 months after the account cancellation date. The waiver is subject to the Bank’s discretionary decision.

How to subscribe and view eStatements?

Subscribe and view eStatements on SC Mobile App

Step 1

Tap ‘eStatements’ on menu after login. (Watch eStatement demo)

Tap ‘eSatements’ on menu after login.
Step 2

Under ‘Subscribe’, tap your desired statement to subscribe for eStatements.

Tap the desired statement to subscribe for eStatements.
Step 3

Read and accept the Terms and Conditions.
Then, click 'Change'.

Read the terms and conditions.
Step 4

It’s done! Your eStatements will be available in the next statement cycle.

It’s done! Your eStatements will be available in the next statement cycle.
Step 5

You will receive eStatements email alert when your eStatements is ready. Go to ‘eStatements’ and click ‘View’ to view your eStatements.

You will receive eStatements email alert when you eStatements is ready.

Update email address on SC Mobile App

Step 1

After login SC Mobile App, tap "Services" > "Update Profile Details"

Step 1 of Register or update email address on SC Mobile
Step 2

Update your email address and tap the "arrow"

Step 2 of Register or update email address on SC Mobile
Step 3

Review your updated email address and tap the "arrow".

Step 3 of Register or update email address on SC Mobile
Step 4

Enter 6-digit SC Mobile Key and "CONFIRM"

Step 4 of Register or update email address on SC Mobile
Step 5

Your request is submitted. You will be notified upon submitting the request and once the change(s) have been made.*

Step 5 of Register or update email address on SC Mobile

*It normally takes less than 7 business days to complete the request and you are all set to subscribe to eStatements afterwards.

Note:
• You will be able to subscribe to eStatements once your update email address request is processed successfully and it normally takes less than 7 business days.
• Alternatively, you can complete a Change of Customer Information Request Form and return to any branch or mail to the bank.

Update email address on Online Banking

Step 1

Login/registerto Online Banking.Click 'To allow us...' under Personal Details.

Step 1 of register or update email address on Online Banking.
Step 2

Update your email address and click the "arrow"

Step 2 of register or update email address on Online Banking.
Step 3

Review your updated email address and confirm by clicking the "arrow" again

Step 3 of register or update email address on Online Banking.
Step 4

Approve your email address update and enter the 6-digit PIN in SC Mobile App to proceed.

Step 4 of register or update email address on Online Banking.
Step 5

Your request is submitted. You will be notified upon submitting the request and once the change(s) have been made.*

Step 5 of register or update email address on Online Banking.

*It normally takes less than 7 business days to complete the request and you are all set to subscribe to eStatements afterwards.

Note:
• You will be able to subscribe to eStatements once your update email address request is processed successfully and it normally takes less than 7 business days.
• Alternatively, you can complete a Change of Customer Information Request Form and return to any branch or mail to the bank.

Update email address on SC Mobile App

Step 1

Tap ‘Update Profile Details’ on menu after logging in.

Step 2

Enter your email address and tap ‘Next’.

Step 3

Enable ‘eStatement Subscription’. Read and accept the terms and conditions by checking the box. Tap ‘Next’ to continue.

Step 4

Review your changes and tap ‘Submit’.

Step 5

Enter your 6 digit SC Mobile Key and tap ‘Confirm’.

Step 6

Request submitted and you will be notified once the request is processed successfully.*

*It normally takes less than 7 business days to complete the request and you are all set to subscribe to eStatements afterwards.

Note:
• You will be able to subscribe to eStatements once your update email address request is processed successfully and it normally takes less than 7 business days.
• Alternatively, you can complete a Change of Customer Information Request Form and return to any branch or mail to the bank.

Update email address on Online Banking

Step 1

Login/register to Online Banking. Click ‘Update Profile Details’ on menu after logging in.

Step 2

Enter your email address and check ‘Subscribe eStatement for all..’ box. Read and accept the declaration.

Step 3

Review your changes and click ‘confirm’ to continue.

Step 4

Enter your One-time Password via SMS and click ‘Confirm’.

Step 5

Request submitted and you will be notified once the request is processed successfully.*

*It normally takes less than 7 business days to complete the request and you are all set to subscribe to eStatements afterwards.

Note:
• You will be able to subscribe to eStatements once your update email address request is processed successfully and it normally takes less than 7 business days.
• Alternatively, you can complete a Change of Customer Information Request Form and return to any branch or mail to the bank.

Note:

  • If you are holding both ATM card AND Credit card, please register Online Banking account with your ATM card information in order to view both your bank account and credit card eStatements.
  • If you are holding Credit card with us only, you are recommended to register Online Banking account with Tele-electronic Identification Number (TIN) in order to enjoy comprehensive services. Click here to learn more about TIN.
  • If you forgot your ATM PIN or don’t have ATM card number, please visit our branches to request.
  • Joint account holder may be required to submit a paper form for subscribing eStatements, click here to learn more.

Paper Statement Fee and Waivers

From 1 July 2019, Paper Statement Fee (‘the Fee’) (HKD5 per month per customer) will be directly debited from the relevant account if you receive any of the following paper statement(s).

STATEMENTS THAT ARE APPLICABLE TO PAPER STATEMENT FEE
‧Consolidated Statement
‧Credit Card Statement(s)
(except Standard Chartered SHOP’n GAIN Platinum Credit Card, Standard Chartered SHOP’n GAIN Credit Card, Standard Chartered Corporate VISA Card, Standard Chartered Visa Signature Business Card and designated Mastercard (card number starting with 5488))
‧Current/Savings account Statement(s)
‧Standard Chartered Revolving Cash Card Statement(s)
‧Manhattan Revolving Personal Loan Statement(s)
THE FEE WILL BE WAIVED FOR BELOW CUSTOMERS AUTOMATICALLY
‧Customers aged below 18 or aged 65 or above
‧Customers who hold Click-a-Count
‧Recipients of government disability allowances, allowance for elderlies or Comprehensive Social Security Assistance
Remarks:

1. Paper Statement Fee will not apply to passbook savings account and corporate accounts.
2. Equivalent amount of HKD5 will be charged from other savings/current accounts if there is no HKD savings/current account available.
3. For joint account holder, if the primary account holder belongs to one of the exempted groups, the said account will also be exempted from paying the Paper Statement Fee. Joint account holder may be required to submit a paper form for subscribing eStatements, click here to learn more.
4. Starting from 31 Oct 2021, the paper statement fee donation arrangement to charity has been ended.

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SC MOBILE APP

Manage your finances on the go

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FAQs

  • Please click here for information about Paper Statement Fee FAQ

  • 1. How to subscribe eStatements for joint account?

    All both-to-sign joint account holder are required to complete and sign on one eStatements subscription paper form and return to any branch or mail to the bank.

    For either-to-sign joint account, either one of the joint account holder can subscribe to eStatements online.

    2. How to subscribe consolidated eStatements for joint name mortgage account?

    All borrowers are required to complete and sign on one eStatements subscription paper form and return to any branch or mail to the bank.

  • eStatements are electronic statements made available on Standard Chartered Online Banking/Mobile Banking. eStatement contains the same information as your paper statements.

  • No, eStatement Service is offered to you free of charge!

  • You can do so by logging to the Standard Chartered Online Banking/Mobile Banking.

  • eStatement Service is available to Consolidated Statements, Integrated Deposits/ Savings / Current Account Statements, Credit Card Statements, Manhattan Revolving Personal Loan Statements and Manhattan id Platinum Card. Except Shop’n Gain Credit Card and designated MasterCard (card number starting with 5488).

  • Email Alert is a service that will notify you by email when your eStatement is ready on Standard Chartered Online Banking/Mobile Banking. It is at your option to receive an Email Alert.

  • There could be many reasons which prevent you from receiving your Email Alerts at your email mailbox. You are advised to check:

    • whether your email mailbox has exceeded the storage limit
    • whether your email settings have caused any email sent by us to be filtered as spam / junk mail
    • whether the email address which you have registered with us is up-to-date

    If in doubt, please call our Customer Service Hotline below.

  • You can cancel your eStatement Service at any time by logging into Standard Chartered Online Banking/ Mobile Banking. Upon receipt and confirmation of your cancellation of eStatement Service, we will resume the delivery of paper statements. You will be charged with Paper Statement Fee (HK$5 per month) which will be debited in relevant account monthly starting from August 2019

  • Should you require any assistance, you can contact our Customer Service Hotline below.

    • If you have registered eStatement service on or before Jan 2019, you could view the eStatement from Jan 2019 to the latest in Online Banking/SC mobile app and the eStatements will be accumulated up to 7 years i.e 2026.
    • If you have registered eStatement service after Jan 2019, you could view the eStatement from the month you registered til the latest in Online Banking/SC mobile app and the eStatement(s) will be accumulated up to 7 years i.e 2026.