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Hk forget username en
Hk forget username en

Forgot your Online Banking username or password?

Reset Online Banking account in just a few easy steps

If you have issues when you attempt to login with your Online Banking username or password, don’t worry, it just takes a few steps to reset and regain access to your account.

Reset on mobile app

Reset Online Banking username or password on SC Mobile app

      1. Open SC Mobile app
      2. Click ‘LOGIN’
      3. Click “FORGOT?’
        1. if you are registering with your Credit Card, please click ‘Register Here’
      4. Accept the Terms & Conditions and follow the instructions to reset your Online Banking account
      • A valid mobile phone number in our records to receive SMS
        No registered mobile number? Click here
      • ATM Card Number + PIN + Card Expiry Date; OR
        Credit Card Number + Card Expiry Date + Personal details

Reset on desktop or laptop

Reset Online Banking username or password on desktop or laptop

      1. Go to sc.com/hk
      2. Click “LOGIN” on the top menu and then “Online Banking Login”
      3. Click “Forgot username/ password” under Secure Login
        1. if you are registering with your Credit Card, please click ‘Register Here’ under ‘New to Online Banking?– Credit Card  Customer’
      4. Accept the Terms & Conditions and follow the instructions to reset your Online Banking account
      • A valid mobile phone number in our records to receive SMS
        No registered mobile number? Click here
      • ATM Card Number + PIN + Card Expiry Date; OR
        Phone Banking Card Number + TIN; OR
        Credit Card Number + Card Expiry Date + Personal details

Standard Chartered Mobile Banking

Manage your finances on the go