Locate us

Branches and ATMs

Call us

Standard Chartered Customer Service Hotline (General): (852) 2886-8868
Standard Chartered Credit Card 24-hour Customer Service Hotline: (852) 2886-4111
Standard Chartered Banking Service Hotline: (852) 2886-8888
MANHATTAN Card 24-hour Customer Service Hotline: (852) 2881-0888
Standard Chartered SME Banking Dedicated Hotline: (852) 2886-6988
Standard Chartered Corporate and Institutional Banking Dedicated Hotline : (852) 2802-7888

Write to us

Standard Chartered Bank (HK) Ltd,
GPO Box 21, Hong Kong

You may also click here to send in your enquiry.

Customer Feedback

At Standard Chartered, we always put our customers first and treat your feedback with the utmost importance. In order to improve our services and fulfill our role as your right partner, we would like to know more about your needs and hear your feedback.

If you have any feedback as to how we can serve your better, we would be pleased to hear from you. You are welcome to contact our staff at any of the branches or by Phone Banking. At your choice, you may also contact us through the following channels:

  • Email:
    customer.feedback@sc.com

  • Facsimile:
    (852) 2535 4282

  • Customer Feedback Hotline:
    (852) 2282 6099
    Office Hours:
    Monday to Friday from 9:00 a.m. to 5:30 p.m.
    Saturday from 9:00 a.m. to 12:30 p.m.

    This service is not available on Sundays and Public Holidays

  • Mail:
    Standard Chartered Bank (HK) Ltd,
    Customer Relations
    GPO Box 21, Hong Kong

Once your feedback is received, we will follow up and:

  • Acknowledge receipt of your feedback;
  • Review your feedback and conduct investigation; and
  • Respond to the matters that you have raised.

As for the comments conveyed by a third party, we will contact the customer directly in order to protect the privacy of customers.

Thank you in advance for sharing with us your valuable feedback and we look forward to serving you better in the future.

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