Online Banking

About Standard Chartered Online Banking
What is Standard Chartered Online Banking?

Standard Chartered Online Banking is an innovative and comprehensive online banking service tailored to serve your changing financial needs. With Standard Chartered Online Banking, you can enjoy more convenient and round-the-clock banking services ranging from day-to-day account transfer transactions to valuable financial information, which enable you to manage your finance anytime anywhere.

What type of accounts can I access?
  • Hong Kong Dollar Savings/ Current/ Time Deposit Accounts
  • Renminbi Savings/ Time Deposit Accounts
  • Foreign Currency Savings/ Current/ Time Deposit Accounts
  • Mortgage/ Personal Loan Accounts
  • Credit Card Accounts
  • Investment Accounts
Do I have to pay for using Standard Chartered Online Banking?

Standard Chartered Online Banking is free to customers with valid Standard Chartered Tele-electronic Banking Services or ATM Card Services*. However, please note that use of some services such as request for credit card statement and, Telegraphic Transfer are subject to corresponding service charge.

* Setting up of Tele-electronic Banking Services or ATM Card Services for your Credit Card, Click-a-Count or relationship package (Easy Banking/Personal Banking Privileged Plan/Priority Banking) will be free of charge. Otherwise, it will be subject to an annual fee. Please refer to "Service Charges" for details.

Is Standard Chartered Online Banking available in Chinese and English?

All the Web pages can be viewed in Traditional Chinese, Simplified Chinese or English.

Application for Standard Chartered Online Banking
How can I register Standard Chartered Online Banking?

You may register Standard Chartered Online Banking at our website. Personal customers: simply use your Phone Banking Card Number and your TIN or your ATM Card Number and your PIN to register Standard Chartered Online Banking. SME customers: use your Business Phone Banking Number and your TIN to register Standard Chartered Online Banking.

If you are a principal cardholder of Standard Chartered Credit Card or Manhattan Card, you may choose to register for "Credit Card Online"**. After registration of "Username" and "Password", you can login to "Credit Card Online" or "Standard Chartered Online Banking", to see your credit card details such as transaction history, payment due date, amount and 360° Reward Points, subscribe for/view your credit card eStatements and set up SMS alerts. If you need to access other Standard Chartered Online Banking services, or, your Standard Chartered bank accounts, you will need to re-register for Online Banking using your Phone Banking Card or ATM Card information.

Your online banking registration count will be locked after several incorrect inputs of above personal credentials during online banking registration. Personal customers: please contact our customer service hotline to arrange unlock. SME customers: please download applicable forms and mail the completed forms to the Bank or drop them at any of our branches for processing. Upon receipt and confirmation, your request will be processed within 3 working days.

You must receive a One-time Password via your mobile phone number in the Bank's record and complete 2-Factor Authentication before defining your Standard Chartered Online Banking or Credit Card Online Username and Password. After registration, you may login the services using your self-defined Username and Password.

Online Banking Login
What is my Username and Password for login?

That is your self-defined 8-16 characters Standard Chartered Online Banking or Credit Card Online Username & Password.

What should I do if I have forgotten my Username or Password?

For Personal Customers:

You may register your 'Username' and 'Password' with your Phone Banking Card Numer and TIN or ATM Car Number and PIN at Standard Chartered website. If you are a principal cardholder of Standard Chartered Credit Card or Manhattan Card (Except Shop'n Gain Credit Card, designated MasterCard (card number starting with 5488) and MANHATTAN id Platinum Card.) you may choose to register for "Credit Card Online". You must receive a One-time Password via your mobile phone number in the Bank's record and complete 2-Factor Authentication before defining your Standard Chartered Online Banking or Credit Card Online Username and Password.

SME Banking Customer:

You may register your 'Username' and 'Password' with your Business Phone Banking Number and TIN at Standard Chartered website. You must receive a One-time Password via your mobile phone number in the Bank's record and complete 2-Factor Authentication before defining your Standard Chartered Online Banking Username and Password.

Can I change my Password?

Yes, you can login to Standard Chartered Online Banking and change your Password anytime to ensure security.

What should I do if I suspect that my Password has been stolen or exposed to others?

If you suspect that your Password has been stolen or exposed to others, please call our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative) to terminate your access immediately.

What should I do if I'm not able to login even I have input the correct Password?

Should you encounter any difficulties during login, please call our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative).

Using Standard Chartered Online Banking Services
Service Availability
What are the various services of Standard Chartered Online Banking?

You will benefit from the most comprehensive range of services in many ways:

  • Account Information - Your account balances and status of your issued cheques are just a few clicks away!
  • Fund Transfer and Payment - Experience the ultimate convenience, especially when it comes to transferring funds, making payments and even Telegraphic Transfer to third parties.
  • Investment Services - Enjoy all the choices, information, analysis and flexibility of our all-rounded Investment Services.
  • Card Services - No more troubles in making card payments or checking your card balances and 360° Rewards Points with Standard Chartered Online Banking.
  • Online Applications - You can now even open new accounts and apply for our insurance, loans and credit cards easily from home and at your own convenience!
  • Personal Update - Keep us posted of any changes to your personal details and plans whenever you wish.
  • Market Watch - Deposit, lending and foreign exchange rates, market movements, and professional economic trends are at your fingertips all day through.
  • e-Statement - Not only reduce paper consumption, you can also retrieve your last 12 months' statement at online.
What are the service hours of Standard Chartered Online Banking?

You can enquire on your account balance, transfer funds in same currency, pay bills and conduct credit card-related transactions at anytime when you are online with us. Foreign currency exchange related services are available from 9:00a.m. to 9:00p.m. on weekdays and from 9:00a.m. to 1:00p.m. on Saturdays, excluded Sundays and public holidays, just the same as normal market hours.

To facilitate regular System refresh and maintenance, there will have a bi-monthly reboot of Standard Chartered Online Banking from 2 a.m. to 6 a.m. on Sunday.

Account Balance Enquiry
Can I check the balances of all my Standard Chartered accounts?

You can check all the accounts under your name, whether in your sole name or in the joint names with others.

However, if you are first time login to Standard Chartered Online Banking, your credit card transaction records, loan transaction records and SME (Small-Medium Enterprise) accounts will be available in online banking on the next business day. Meanwhile, please call our Customer Service Hotline for transaction history or account information.

How far back can I view my transaction history?

Deposit Account - 1 year

Standard Chartered Credit Card - 90 days

MANHATTAN Credit Card - upto last 2 months' statements and billed transactions

Loan & Mortgage - 1 year

Why the transactions I made with my deposit accounts/credit cards using Online Banking/Standard Chartered Mobile are not in See?

Transactions made with your deposit accounts after 11pm or on holidays will be shown from the following business day. Balance in corresponding Standard Chartered deposit account(s) will be updated immediately.

Payments to/from your credit cards will be shown after 1 or 2 business days.

Fund Transfer
What are the different types of fund transfer available?
  1. Funds can be transferred between your Standard Chartered accounts (local currency & cross-currency).
  2. Funds can be transferred to registered other (third party) Standard Chartered account (local currency only).
  3. Funds can be transferred to registered accounts held with other local banks (local currency only).
Can I make a fund transfer any time of the day?

For same currency transfer, you may do it any time of the day. For cross currency transfer, the service hours are from 9:00a.m. to 9:00p.m. on weekdays and from 9:00a.m. to 1:00p.m. on Saturdays, excluded Sundays and public holidays.

Can I make a fund transfer from a joint account?

You can make a transfer only from an either-to-sign joint account but not from a both-to-sign joint account.

Is there any charge for making a fund transfer?

It depends on the type of transfer you wish to make.

  1. For transferring funds between your own Standard Chartered accounts in Hong Kong, there is no charge.
  2. For transferring funds to another Standard Chartered account in Hong Kong, there is no charge.
  3. For transferring Hong Kong Dollars to another local bank, there is no charge.
How to register the third party accounts for fund transfers with Standard Chartered and other banks?

You may register payees via Standard Chartered Online Banking or complete and return us the appropriate request form available here.

How many Third Party Accounts can I register?

You can register up to 10 third party accounts with Standard Chartered and 10 third party accounts with other banks.

When will the beneficiary receive the money if I perform a fund transfer with other banks today?

The payment amount will be debited from your account immediately and the beneficiary will receive the money after 1 clearing day.

Can I change the daily transfer limits to third party payees?

You may go to "My Preferences" and select "Account Preferences" to lower the daily aggregated transfer limit* to online registered third party payees. To raise this daily transfer limit please download and return the completed application form to Kowloon East Post Office PO Box No. 68383 or drop it at any of our branches for processing.

* The aggregated total for transfer to SCBHK 3rd party, other local banks and bill payment is HKD1, 000,000.

How do I know if my fund transfer to other local bank payee is successful?

You may check your transaction records at "Transaction History". (If the payee bank code, branch code or account number is invalid, the transaction will be returned by the payee bank and charges may be imposed. If you are unsure of the payee account information, you are advised to contact the payee bank before making fund transfer).

Telegraphic Transfer
What is Telegraphic Transfer?

Telegraphic transfer is a new online service offered by the bank to allow users to remit money aboard and transfer funds to other local banks.

How does the Telegraphic Transfer works?

You will have to first add a telegraphic transfer beneficiary by filling in the various details of the payee online. Funds can then be transferred to registered payees.

What are the advantages of doing Telegraphic Transfer online?
  • You can perform the fund transfer at anytime of the day and anywhere across borders
  • Save the hassle of queuing at the branch
What are the charges for "Telegraphic Transfer"?

Please refer to "Service Charge" for the charges about using the "Telegraphic Transfer".

Can I make fund transfer to foreign currency third party accounts?

Yes, you can use the "Telegraphic Transfer" for telegraphic transfers to other third party accounts.

Bill Payment
How can I pay bills online?

First, you need to add your payee online. Then choose the respective payee from the online list and submit payment.

What if I don't know the merchant's code?

You don't have to know any merchant code to make your payment. You can simply choose the merchant names from the list and input your account numbers.

How should I choose the payee company name?

You should refer to your bill or contact the billing company on the payee company name.

Is there cut-off time for bill payment?

The cut-off time is 4:00p.m, Monday to Friday. Payment made thereafter or on Saturdays, Sundays and public holidays will be processed on the next clearing day. For payment to White Form eIPO, please refer to eipo.com.hk for the cut-off time of corresponding White Form eIPO.

Can I pay bills by my credit cards?

You can pay bills of selected merchants by credit cards. If you pay your bill by Standard Chartered Credit Card within the month of / one month before the card expiry date shown on the credit card, please activate the renewed Credit Card upon receipt before making payment.

How do I know if my bill payment is successful?

You may check status of your transactions at 'Payments History' and transaction failure alerts at 'Mailbox'.

Post-dated Instruction
What is a post-dated instruction?

It is a service that enables you to make the transaction to a payee/merchant on a pre-defined date. This service is applicable to payment type such as, Personal Account Transfer, Third Party Fund Transfer (excluded telegraphic transfer), Bill Payment and Credit Card Payment. You simply select payment date and we will automatically make the transfer for you on that date. You must ensure that sufficient funds or credit limit (if you pay by your credit card) are available in your account one day before the transfer date in your account to be debited.

How far ahead can I make a post-dated instruction?

There is no limit for the post-dated instruction. Simply select the date and we will automatically make the transfer for you in the morning on the desire date.

Can I enquire any transfer details for post-dated instructions?

You can enquire all upcoming post-dated instructions and previous transactions of up to 3 months at "Transfers History" or "Payments History".

Can I use my Standard Chartered Credit Card for the post-dated instructions?

Yes, you can use your Standard Chartered Credit Card for your post-dated instructions. If you pay your bill by Standard Chartered Credit Card within the month of / one month before the card expiry date shown on the credit card, please activate the renewed Credit Card upon receipt before making payment.

Can I make any amendments to the post-dated instructions?

Yes, you can edit, modify and even copy your post-dated instructions at "Transfers History" or "Payments History".

Can I make any repeated scheduled instructions with Standard Chartered Online Banking?

Yes, you can set a repeated scheduled payment with Standard Chartered Online Banking. Just note that if your repeated scheduled fund transfer falls on the last day of the month, this date will be subject to change to reflect the last day of that month, and will be changed to that date going forward.

What happens if I have set up a transfer for a future date, but on that date I don't have enough funds in my account to cover the transfer?

In this case, the transfer will not be made. Please notice that funds should be one day before the transfer date in your account to be debited.

If I deleted the pre-selected payee/merchant after the post-dated instruction made, then the relevant instruction can still be processed?

In this case, the transfer may not be executed successfully. We strongly recommend that customers delete the payee/merchant if needed after the post-dated instruction is successfully processed.

How do I know if a post-dated instruction is made successfully on the due date?

You may login Standard Chartered Online Banking and check the result of post-dated transactions at "Transfers History" or "Payments History" at the morning on the transfer date.

For rejected post-dated transactions, you will be notified at your Mailbox in Standard Chartered Online Banking and your email address with us. (Please note that email reminders will be sent on the next business day if the transfer date falls on Saturdays, Sundays and public holidays or when typhoon signal 8 or higher or black rainstorm is hoisted.) You can update your email address at "Edit" on "Homepage" after login to Standard Chartered Online Banking or download the applicable and mail the completed form to PO Box 68383, Kowloon East Post Office or visit any of our branches for service.

Transaction Status Explanation
Delete Deleted before due date
Scheduled Not yet reached the due date
Submitted Request is queuing for processing (status can be checked at 'Transfers/Payment History' at a later time)
Successful Transaction is successful made on due date
Rejected Transaction is fail on the due date
Completed The last payment for recurring payment has been executed

Please notice that your post-date transactions will be rejected if you have exceeded of the total aggregated transfer limit on processing date.

Time Deposits
What are the types of maturity instructions available online?

There are 3 types of maturity instructions:

  1. Renew principal plus interest at prevailing rate for same term unless otherwise advised.
  2. Renew principal at prevailing rate for same term, credit interest to same currency account.
  3. Credit principal and interest to same currency account number

For any other amendments or enquiries regarding your maturity instructions, please call our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative).

Credit Card Services
Is there any charge for requesting historical card statement through Standard Chartered Online Banking?

You can view the most recent three months card statement of your Standard Chartered Credit Card and the most recent two months card statement of your MANHATTAN Credit Card at "Card Transaction History".

For request of Credit Card paper statements, a service fee of HKD30 will be charged for each copy for the last 2 months and a service fee of HKD50 will be charged for each copy for the last 3 - 12 months. The statement(s) will be mailed to your correspondence address and the appropriate amount will be debited from your credit card account.

Rate Enquiry
What kind of rates are available through Standard Chartered Online Banking?

Savings rates, time deposit rates, lending rates and foreign exchange rates. All rates quoted are for reference purposes only.

Are the rates in the Rates Enquiry Screen real-time updated?

Deposit rates, foreign exchange rates and lending rates quoted under enquiry screen are for reference only. Actual rates used for online transactions may be different and will be displayed for your confirmation upon your submission of transaction.

General Product Requirement/Transaction Limit
What is the minimum deposit requirement for opening an account?
Currency Savings Account Current Account
HKD HKD1,000 HKD1,000
Foreign Currency(except Japanese Yen) 200 of that currency(e.g. USD200) N/A
Japanese Yen JPY20,000 N/A
What is the minimum deposit requirement for Time Deposit?
Currency Minimum Deposit
HKD HKD10,000
Foreign Currency (except Japanese Yen) 2,000 of that currency (e.g. USD2000, GBP2,000)
Japanese Yen JPY200,000
What are the transfer limits in Standard Chartered Online Banking?
Transfer Type Daily Limit
Transfer Between Same Name Accounts in SCBHK No Limit
Bill Payment Payment to White Form eIPO: HKD999,999

Payment to other bills: HKD500,000
Paying bills by credit cards are subject to a limit of HKD99,999 per transaction.
  Account Type Daily Limit
Third Party Fund Transfer (Transfer to Third Party Accounts or Other Local Bank Accounts) Accounts registered by signed requests HKD500,000
Accounts registered via Standard Chartered Online BankingNote HKD200,000 (applicable to Priority Banking and Personal Banking Privilege Plan customers only)
HKD100,000 (applicable to Easy Banking and non-Banking Plan customers only)
The above aggregated Third Party Fund Transfer amount will be subject to a maximum of HKD500,000 daily limit. This amount is shared amongst all Tele-electronic Banking Services (including Standard Chartered Online Banking and Phone Banking)
Telegraphic Transfer HKD1,000,000
Overall Limit HKD1,000,000 on aggregate of all Bill Payments, Third Party Fund Transfers and, Telegraphic Transfers

Note:

  1. The daily limits of Third Party Fund Transfer for accounts registered online will apply to individual customers who register Standard Chartered Online Banking for the first time on or after 6 February 2010.
  2. For customers who registered Standard Chartered Online Banking before 6 February 2010, their prevailing transfer limits as of 5 February 2010 will still apply after 6 February 2010.
  3. Customers may check and/or lower their prevailing transfer limits at "My Preferences" at Standard Chartered Online Banking. They may decrease their prevailing limits to a lower amount or any amount not exceeding the daily limits according to the Banking Plans that the customers belong to at the time the requests are made, whichever is the lower.
  4. To increase existing transfer limits, customers may download the "Tele-electronic Banking Services - Online Banking Daily Transfer Limits Update Form" from Standard Chartered website and return the original completed form to our Bank for processing (facsimile copy is not accepted). The request will be processed within 3 working days upon receipt and confirmation.

Alipay®HK Account
How can I add my Alipay®HK Account?

AlipayHK account can be added through Standard Chartered Online Banking only.

  • Simply log in sc.com/hk -> select “Mobile Wallets” in left hand menu -> “Alipay HK” -> “Add a new Alipay Account”
  • Fill in particulars and accept the Terms & Conditions
  • Enter “Transaction Password”
  • Enter “One-time Password”
  • Click “Confirm” for submission and wait for the SMS confirmation from Standard Chartered HK
What kind of Standard Chartered bank account / credit card account can I use to top up Alipay®HK Account through Standard Chartered Online or Standard Chartered Mobile Banking ?
  • Single name Current Account or Saving Account (HKD)
  • Integrated Deposits Account (HKD)
  • Joint name (either-one-to-sign) Current Account or Saving Account(HKD)
  • Any Standard Chartered VISA, Mastercard or UnionPay Credit Cards (HKD)
  • Any MANHATTAN VISA or Mastercard (HKD)
*Standard Chartered Corporate Card is not applicable.
How can I set up my Standard Chartered Online Banking Daily Transfer Limit?

You can click here to download the “Online Banking Daily Transfer Limits Update Form” and specify “Third Party Fund Transfer” limit. Then return it to any of our branches or by free mail service.

For any queries, please click here .

Is there any fee or charges when using Alipay®HK Account?
  1. No handling fee will be charged for adding Alipay®HK Account
  2. No handling fee will be charged for topping up Alipay®HK Account by Standard Chartered bank accounts / credit card accounts except specify in point c below.
  3. For Alipay®HK Account top up by Standard Chartered / MANHATTAN Credit Card(s), the maximum transfer amount in a month is HK$25,000 per Cardholder, according to the Cardholder’s Hong Kong Identity Card Number or Passport Number (if applicable). If the total accumulated money transfer amount made by all credit cards mentioned in credit card account type above (based on the transaction date) exceeds HK$25,000 per Cardholder in a month, a 3.5% handling fee will be applied to the transferred amount beyond HK$25,000 and this handling fee will be debited to the valid Credit Card account with the highest transferred amount. If the last day of a calendar month is Sunday, any related transactions made on that day will be counted in the following calendar month.
How can I retrieve my “Top up/Payment History”?
  • Login to Standard Chartered Online Banking
  • Select “Mobile Wallets” in left hand menu -> “Top up/Payment History”
How can I delete my Alipay®HK Account via Standard Chartered Online Banking?
  • Login to Standard Chartered Online Banking
  • Select “Mobile Wallets” in left hand menu -> “Alipay HK” -> “Top up Alipay Account” -> “Action” -> “Delete”
  • Click “Confirm” for deletion of Alipay Account
How to cancel / de-activate Alipay®HK Account?

For details, please visit Alipay website (select international business -> overseas users).

Is transfer / top up transaction from Standard Chartered / MANHATTAN Credit Card(s) to Alipay®HK Account entitled to any reward(s) earning?

Any transfer / top up transaction from Standard Chartered / MANHATTAN Credit Card(s) to the Alipay®HK Account will not be entitled to any reward(s) earning including but not limited to 360° Rewards Point(s), bonus point(s), CashBack, mile(s).

Can I add and top up RMB Alipay Account from Standard Chartered Online Banking / SC Mobile?

Standard Chartered Online Banking / Standard Chartered Mobile Banking can only add and top up Alipay®HK Account which supports Hong Kong dollars only.

Is my account at risk if I lose my mobile phone? What should I do to protect my account from being used illegally?

In case of loss of mobile phone, you can log in to your account via another device and then disconnect the access between your account and the lost device. The touch login feature will also be disabled immediately when another user logs into SC Mobile on the same device using a different set of Username and Password, or after consecutive failures of fingerprint login attempts (6 times for iOS or 5 times for Android). For further online and mobile banking security tips, please refer to the link here

What is the daily transfer limit of Alipay®HK Account?

Your Alipay®HK Account is subject to transaction limit imposed by Alipay®HK For further details, please visit Alipay website (select international business -> overseas users).

Can I transfer money from Alipay®HK Account to Standard Chartered bank accounts / credit card account?

For details, please visit Alipay website (select international business -> overseas users).

Can I add additional Alipay®HK Account owned by my relatives / friends?

Yes, you can add Alipay®HK Accounts owned by your relatives or friends through Standard Chartered Online Banking up to a maximum of 40 accounts (or a maximum of 10 accounts per day)

Octopus O! ePay
How can I set up my O! ePay Account?
  1. Login to Standard Chartered Online Banking
  2. Select “Transfers” in left hand menu, “Apply/Top up Octopus O!ePay Account”
  3. Under “Apply/Top up Octopus O! ePay Account ”, click “ Apply Octopus O!ePay Account”
  4. Fill in particulars and accept the Terms & Conditions
  5. Entre “Transaction Password”
  6. Enter “One-time Password”
  7. Click “Confirm” for submission and wait for the SMS from Octopus Cards Limited (application no. will be given in SMS)
How many O! ePay account can I apply for?

Each HKID no. can apply for ONE O! ePay Account.

What SCB bank / credit card accounts can I use to top up O! ePay?

The following accounts can be used to top up O! ePay:

  1. Single name Current Account or Saving Account (HKD)
  2. Integrated Deposits Account (HKD)
  3. Joint name (either-one-to-sign) Current Account or Saving Account(HKD)
  4. Any Standard Chartered VISA, MasterCard or UnionPay Credit Cards (HKD)
  5. Any MANHATTAN VISA or MasterCard (HKD)
What channels can I top-up O! ePay account from SCB bank / credit card account?

You can top up O! ePay via the following channels

  1. SC Online Banking
  2. SC Mobile
  3. Octopus App
How many O! ePay account I can add for top up in SC Online Banking?

You may add the maximum of 10 O! ePay accounts for top up (including your own O! ePay account) in SC Online Banking.

What is the maximum top up value for each O! ePay account from SCB bank / credit card account?

The maximum value for each top up is HK$3,000 for O! ePay Lite and HK$10,000 for O! ePay Plus / O! ePay Pro. The minimum value for each top up is HK$1.

You will be notified that the top up transaction cannot be completed if the O! ePay account balance will exceed the account limit after top up.

How to set up my Online Banking Daily Transfer Limit?

You can download and complete the Online Banking Daily Transfer Limits Update Form, then return it to any of our branches or by free mail service. All type of daily transfer limits are defaulted at $0. You must set up the online banking daily limit for Bill Payment in order to top up O! ePay account via SC Online Banking.

Remarks: Online Banking daily transfer limit is not equal to Octopus O!ePay total transaction limit.

Is transfer / top up transaction from Standard Chartered / MANHATTAN Credit Card(s) to Octopus O! ePay Account entitled to any reward(s) earning?

Effective from 25 November 2016, any transfer / top up transaction from Standard Chartered / MANHATTAN Credit Card(s) to the Octopus O! ePay Account will not be entitled to any reward(s) earning including but not limited to 360° Rewards Point(s), bonus point(s), CashBack, mile(s).

Security
What security measures are being used by Standard Chartered Online Banking?

Standard Chartered has adopted comprehensive security measures to safeguard your use of Standard Chartered Online Banking :

  • Customer Authentication with Username and Password
    Your Standard Chartered Online Banking account can only be accessed with your unique Username and Login Password.
  • Strong End-to-end Encryption
    All information transmitted through the Internet, including your Username, Password, account information and transaction details, from the moment you log-in to the moment you log-out, are protected by strong end-to-end encryption.
  • Automatic Logout
    To prevent unauthorized access at your PC while it is not attended, we have implemented an automatic time-out feature. The system will time-out if there are no screen page changes for 15 minutes. Your Username and password must therefore be re-entered should you wish to continue using Standard Chartered Online Banking.
  • Last Login Date and Time indicated
    You should note that your last login date and time are provided in your first screen for your verification.

The Bank always considers security to be of utmost importance. We have adopted very high standards and tight control in managing our computer systems and networks

Please click here for more details.

What is encryption and how is it used to protect my information?

Encryption is a security process that scrambles information for transmission at one end, and then decodes it for receipt at the other end. Encryption is used to prevent unauthorized parties from reading your information. For Standard Chartered Online Banking, all information transmitted between your browser and the Bank's systems are scrambled using strong encryption to protect the privacy and confidentiality of your account information.

What is the meaning of the padlock displayed at the bottom of browser?

To better protect the security of your data, Standard Chartered has deployed a Secure Socket Layer (SSL) 40-128 bit encryption technology to protect all your data transmitted over the internet. Because your browser supports the security protocols used by our site, a pad lock icon is displayed on the status bar while you are using Standard Chartered Online Banking.

What precautions can I take for Standard Chartered Online Banking?

Safeguard your Password:

  • Never reveal your Password to anyone (No Bank staff or police will ever ask for your password). e.g. If you receive anomalous email or letter or detect unusual change in website address, asking for sensitive account information, you must not disclose. You should report to the Bank immediately by phone if in doubt.
  • Do not use easy-to-guess numbers as your Password, such as your birthdays and phone numbers.
  • Avoid using part of your Username and repetitive numbers as passwords.
  • Change your Password regularly.
  • Always memorise your password. Try not to write it down or reveal it to anyone. If you cannot remember the password, you should always disguise the password and keep it in a safe place separate from where you keep your Username, your computer and bank account details.
  • Remember to disable your AutoComplete function on your browser, as this will make your Username & password automatically available to anyone having access to your system. To turn this function off in MS Internet Explorer browser, click the Tools menu, click Internet Options, click the Content tab, and click the AutoComplete button. Then disable the 'User names and passwords on forms'.
  • When you enter your Username and password during login, please ensure that your entry of ID and TIN cannot be watched by someone standing around or behind you.

Log out:

  • Always log out from Standard Chartered Online Banking when you finish using the service or when you will be away from your PC.
  • Always close the browser application after logout.
  • Do not access third party websites within the same internet browser session when usingStandard Chartered Online Banking.

Clear browser cache:

  • For Microsoft Internet Explorer 6, select Tools> Internet Options. Choose the "General" tab and click "Delete Files" on the "Temporary Internet Files" section.
What precautions should I take when using shared/public PCs for Standard Chartered Online Banking?

We strongly recommend that you do not conduct your Standard Chartered Online Banking transactions on any such PCs. Please clear the browser cache after each session so that your account information is removed from such PCs.

What should I do if I suspect there are unauthorized access to my Standard Chartered Online Banking or unauthorized transactions on my account?

Please promptly call our Phone Banking Customer Service Hotline at (852) 2886 8888 to immediately terminate your Standard Chartered Online Banking access and any other access channels to your accounts such as ATM. Please also provide details of the unauthorized transactions.

Can I log out from Standard Chartered Online Banking by closing the browser application?

No, you should click the logout icon to log out from Standard Chartered Online Banking.

One-time Password (OTP)
What is a One-time Password (OTP)?

One-time Password (OTP) is a security feature which sends a 6-digit OTP transmitted to your mobile phone number via a SMS. OTP is required when you request for the following services at Standard Chartered Online Banking:

  • Register Username and Password
  • Add Transfer payees
  • Add bill Payees (Except bills of Government & Statutory Organization and Public Utilities)
  • Add Telegraphic Transfer Payee
  • Add Octopus O!ePay Account for top up
  • Add Alipay Account
  • Update personal information
  • Log into Online Securities Services Platform

The Hong Kong Association of Banks has issued a leaflet "Internet Banking-Protect Your Money with Two-Factor Authentication". You may click here to learn more details on how OTP is applied in online banking and its benefits to you.

Please don’t forward your OTP received to another device and always safe keep your ATM/credit cards.

What online services require an OTP?

The following online services require an OTP:

Individual Customers:

  • Register Username and Password
  • Add Transfer payees
  • Add bill Payees (Except bills of Government & Statutory Organization and Public Utilities)
  • Add Telegraphic Transfer Payee
  • Add Octopus O!ePay Account for top up
  • Add Alipay Account
  • Update personal information
  • Log into Online Securities Services Platform

SME Customers:

  • Register Username and Password
How to get an OTP?

You will be prompted to obtain an OTP when you request for online service which requires this added authentication measures. If you click "Agree" to receive the OTP via the mobile phone number shown on <strong>Standard Chartered Online Banking</strong> screen, the OTP will be sent to you via a SMS. (Note: Online Banking Services related SMS, including "One-Time Password (OTP)", issued by our Bank will be sent to your mobile phone number in the Bank's records only. The SMS will not be forwarded even though you have enabled "SMS Forwarding" service provided by your Telecommunication Company in Hong Kong.

Upon a successful of verification OTP, you will be able to perform the requested services.

How do I register or update my mobile phone number for receiving an OTP?

For personal customers, the OTP will be sent to your mobile phone number on our records. (Mobile phone number registered under your savings or current accounts will be used. If you do not have such accounts with us, you would need to register your mobile phone number before you can access the online services mentioned above.) If you choose to receive OTP via your overseas mobile phone number, please delete your local mobile phone number in the Bank's records.

For SME customers, the OTP will be sent to mobile phone number registered under corresponding Tele-electronic Banking users.

If your need to add, delete or update your mobile phone number, please download the appropriate service request form and mail the completed form to us at Kowloon East Post Office PO Box No. 68383 or drop it at any of our branches for processing.

Upon receipt and confirmation, your request will be processed within 3 working days.

How soon will I receive the OTP?

The OTP is sent immediately after you agree to receive it. Under normal circumstances, you should receive the OTP within 2 minutes.

Due to network traffic or the public nature of the network, delivery of SMS may be subject to delayed transmission.

How do I know if I can receive OTP via my mobile phone?

You must have a SMS-enabled mobile phone or device. Most of the mobile phone service providers in Hong Kong support receipt of SMS. If you are abroad or using overseas mobile service providers, the service provider may not support receipt of international SMS. Your service provider may also levy charges. You may like to consult your service provider and /or hardware supplier for details.

What if I do not own a mobile phone?

You may download the appropriate registration form at Standard Chartered Online Banking for payee registrations and update of personal information.

Can I receive OTP from overseas?

We will send the OTP according to your mobile phone number on our record. However, delivery of SMS relies on support from service provider. If you are abroad or using overseas mobile service providers, the service provider may not allow you to receive international SMS. Your service provider may also levy charges. You may like to consult your service provider and /or hardware supplier for details.

If I cannot request/receive an OTP, what can I do?

If you are unable to request for or receive an OTP, it could be due to the following reasons:

  • You have not registered your mobile phone number with us.

    To receive OTP in future, please add/update your mobile phone number with us by sending us the completed service request form which is available online.
  • Your registered mobile phone number is incorrect.

    Please verify the mobile phone number shown on Standard Chartered Online Banking screen.

    For an overseas mobile phone number, the number displayed would include country code, area code (exclude prefix, which is not required when calling from overseas) and telephone number without any space, letters or special characters, e.g. 14161234567.

    To update your mobile phone number with us, please download the appropriate form available online and mail the completed form to us for processing.
  • Your mobile phone memory / SIM memory is insufficient/full.

    You should free up some phone memory / SIM memory, restart your handset and retry. You may consult your hardware supplier or refer to the users manual of your handset for details.
  • You have switched off your mobile phone.

    You can only receive your OTP via your registered mobile phone number. Please switch on your mobile phone for receipt of OTP. Even if you have forwarded your calls to another mobile phone number, the SMS will not be redirected.
  • You are abroad or using overseas service provider which does not support international SMS.

    For payee registrations and update of personal information, please download the appropriate forms at Standard Chartered Online Banking and mail the completed form to us for processing.
  • Your mobile phone number is registered to more than one account owner and it is currently being used by the other account owner for receipt of OTP.

    Please wait for the other account holder to successfully log out for Standard Chartered Online Banking before retrieving your OTP.
  • The system is unavailable.

    The system is undergoing maintenance, or is unavailable. Please try again later.

    For payee registration, service is available from 9am to 11pm (Mon-Sat), except public holidays.
Transaction Password
Why introduce Transaction Password?

Standard Chartered Online Banking is committed to providing reliable online banking services and has introduced Transaction Password to further enhance online authentication and security

What online services require a Transaction Password?

When you request for the following online services, you will be required to enter your valid Transaction Password and the "One-time Password", which will be sent to your mobile phone number on our record:

  • Add Transfer payees
  • Add bill Payees (Except bills of Government & Statutory Organization and Public Utilities)
  • Add Telegraphic Transfer Payee
  • Update personal information

If you choose to set up your Transaction Password at a later time, or not to set up you Transaction Password, you may still conduct other online transactions after logging in to online banking with your valid username and password.

How to set up the Transaction Password?

You may choose to set up your Transaction Password after logging in to Standard Chartered Online Banking. You will be required to enter your valid ATM Card Number and PIN, or your valid Phone Banking Card Number and TIN, when you set up your Transaction Password.

How to apply for Phone Banking/ATM Card/TIN/ATM PIN?

Please visit any of our branches to apply for the services. If you are an existing Phone Banking use, you may request for TIN re-issuance via our Customer Service Hotlines. The new TIN will be mailed to your correspondence address in our records after successful application.

System requirements/ Technical questions
What hardware and software do I need for Standard Chartered Online Banking?

Hardware Requirement

  • PC with Pentium 233Mhz processor or higher
  • 64MB Ram or above
  • 28.8Kbps or higher Internet connection
  • SVGA monitor

Software Requirement

  • Windows XP Service Pack 2/Vista (Chinese or English) or above
  • Microsoft Internet Explorer 6 or above
  • Firefox 2.0 or above

If you are using Windows XP Service Pack 2, you must enable pop-up window from this website.

You can go to the website of Microsoft to download the latest Internet Explorer. We do not recommend the use of beta browser versions.

For technical support, please call our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative).

For Standard Chartered Mobile Banking, what devices does it work with?

Standard Chartered Mobile Banking supports Apple iOS and Android mobile and tablet devices.

  • Apple iOS 6.0 or above
  • Android 4.0 or above
How do I determine the version number of my browser?

Click Help at the menu bar and select About Internet Explorer or About Communicator to check the browser's version number.

I'm a Macintosh user, will I be able to access Standard Chartered Online Banking?

You may try to login Standard Chartered Online Banking with the following software and configuration:

  • OS X v10.4 or later
  • Safari browser 2.0 or above
  • Firefox 2.0 or above
How can I download my transactions details?

You can follow the steps below to download your transaction details:

  1. Click on Download CSV file:
    Download CSV
  2. Select Open with Microsoft Office Excel
    Microsoft Office Excel
  3. Completed
    Completed
Trouble shooting
What can I do if my Internet browser frequently hangs?

You may need to check:

  • Whether your PC meets our recommended minimum hardware requirements
  • Whether your PC is running many other applications at the same time
  • Whether the connection between the PC and the modem and that between the modem and the telephone line are proper

You may need to contact your PC technical support if the above steps do not solve your problem.

What should I do if there is problem on displaying Chinese characters?

You can either use

  • the Chinese version of Windows XP/Vista, or
  • The English version of Windows XP/Vista and install one of the popular Chinese platforms that allow you to view and process Chinese on a English Windows. On Internet Explorer, you can click View > Encoding to select the appropriate Chinese characters for your browser.
Who can I call if I have technical problems in using Standard Chartered Online Banking?

You can call our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative) for help.

What should I do if I am not able to perform any transactions?

Please call our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative) for assistance.

What should I do if I see the message that "This program has performed an illegal operation ..." ?

This message may be displayed when there is a problem with your browser or any of the programs running in your PC at the time.

You can get technical advice from your PC support or call our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative) for assistance.

What can I do if the system does not respond immediately after I confirm a transaction or select a service?

If there is a delay in response after you have clicked a hyperlink or an icon, please wait patiently and do not click "Confirm", "Refresh", "Reload" or the same link/icon again.

You may verify the transaction at "Account Balance" and "Transaction History" or you can call our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative) for help.

Note: Clicking "Refresh" or "Reload" during a login session will terminate the current session and you will have to wait for 15 minutes before you can login Standard Chartered Online Banking again.

Why is the service so slow?

The response time is mainly affected by several factors, including

  • the speed of your modem connection
  • the speed / configuration of your PC, and
  • the amount (volume) of network traffic over the Internet at the moment you are using the service

You can contact our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative) if the response time is much slower than what you normally experience with the Standard Chartered Online Banking website.

Standard Chartered Mobile

Standard Chartered Mobile - See
I notice there are See and Move tabs in Standard Chartered Mobile. Tell me more!

See and Move are just two of Standard Chartered Mobile cool features designed to simplify your banking experience. See is where you can view your bank accounts and their transaction history, while Move is where you can make fund transfers and payments. No jargon, just simplicity and efficiency.

What are the differences of transactions in See and Move?

See (My Transactions and List) lists out the transactions that have already been posted to your accounts and forward-day transactions that you set via Online Banking and Standard Chartered Mobile.

Move (See My Transfer History) lists out the transfers and payments you have scheduled/made via Online Banking and Standard Chartered Mobile and their status.

How far back can I see my transaction history in See?

Deposit accounts, MOA accounts, Standard Chartered credit cards, loan accounts and mortgage accounts - 90 days. MANHATTAN cards - upto last 2 months' statements and billed transactions.

From 1st login day to 30th login day, deposit account and MOA account transaction history for past 30 days will be available. Transaction history will be accumulated on daily basis from 31st login day onwards. A maximum of 90 days transaction history will be available.

Note:

Credit card/Debt Securities/Unit Trusts account balances and transactions are up to the previous working day

Securities account balances are up to the previous 3 working days.

HKD balances for foreign currency accounts and investment accounts are for reference only.

Why some of the transactions I made using Online Banking/Standard Chartered Mobile are not in See?

Transactions made with your deposit accounts after 11pm or on holidays will be shown on See from the following business day. Balance in corresponding Standard Chartered deposit account(s) will be updated immediately.

Payments to/from your credit cards will be shown on See after 1 or 2 business days.

Standard Chartered Mobile - Move
I notice there are See and Move tabs in Standard Chartered Mobile. Tell me more!

See and Move are just two of Standard Chartered Mobile cool features designed to simplify your banking experience. See is where you can view your bank accounts and their transaction history, while Move is where you can make fund transfers and payments. No jargon, just simplicity and efficiency.

What are the differences of transactions in See and Move?

See (My Transactions and List) lists out the transactions that have already been posted to your accounts and forward-day transactions that you set via Online Banking and Standard Chartered Mobile.

Move (See My Transfer History) lists out the transfers and payments you have scheduled/made via Online Banking and Standard Chartered Mobile and their status.

Will the payees that I've added in Online banking show up in Standard Chartered Mobile too?

Yes, they will.

How do I remove a payee?

You cannot remove payees through Standard Chartered Mobile. You can sign into your account through online baking and remove the payee through there.

Standard Chartered Mobile - General
What username and password do I use?

You can use your existing online banking username and password to log in. We've made sure, for simplicity and convenience, that you don't have to remember another set of username and password to use Standard Chartered Mobile.

If you don't have an online banking account, you can register instantly on your desktop/laptop computer at www.sc.com/hk.

What can I do with Personalize?

Standard Chartered Mobile is all about you so naturally, you can personalize your Standard Chartered Mobile experience by changing the names and icon used to represent your bank accounts.

Standard Chartered Mobile Touch Login Service
Is there any change on existing SC Mobile functions and features?

The services are remain unchanged.

Can I keep using username and password to login SC Mobile after enabled Touch Login?

Yes, after enabled the Touch Login Service, it allows user to login SC Mobile by

  • Touch ID (iOS) / Fingerprint (Android)
  • Username and Password

Note: user can change username / password via Online Banking only

What are the system requirements for my mobile device in order to use Touch Login Service?

The Touch Login Service supports Apple / Samsung mobile devices with fingerprint sensor and the following operating systems:

  • Apple iOS version 9.0.2 or above
  • Samsung Android OS version 5.0 or above
Will the Bank store my fingerprint?
No, the Bank does not collect or store your fingerprint in any case. The Touch Login Service will access the fingerprint module from the mobile device.

Why there is no response on Touch Login after enabled the service?

Please restart your mobile device and try again.

What security controls have been applied to Touch Login Service?
  • NOT allow jailbreaked / rooted mobile devices to access the SC Mobile application.
  • Notification messages (e.g. SMS, email, Online Banking Inbox message) will be sent once user enabled / disabled the feature
  • The Touch Login feature will be disabled immediately when:
    • there is any change to Touch ID / fingerprint profile (e.g. add or delete fingerprint) in mobile device;
    • there is any change to Online Banking Username and Password;
    • another user login on to the same device using different Username and Password;
    • fingerprint login attempts Consecutive failure (6 times for iOS, 5 times for Android)
  • Allow to activate the new Touch Login feature for maximum of 5 concurrent mobile devices per each User ID
  • Offer the feature to a list of permitted mobile devices only of which the fingerprint technology is secured and sophisticated

eStatement

What are eStatements?

eStatements are electronic statements made available on Standard Chartered Online Banking for view/download. eStatement contains the same information as your paper statements.

Is there a charge for eStatement Service?

No, eStatement Service is offered to you free of charge!

How can I subscribe to eStatement Service or request for change of my choices of service?

You can login the Standard Chartered Online. Alternatively, you can complete the eStatement Service Subscription/Maintenance Form and return to the Bank by mail at PO Box 68645, Kowloon East Post Office or through our branches. Please note that for written instruction, your request will be processed within 3 working days upon receipt and confirmation.

Which types of statement are included in eStatement Service?

eStatement Service is available to Consolidated Statements, Integrated Deposits/ Savings / Current Account Statements, Credit Card Statements, Manhattan Revolving Personal Loan Statements and Manhattan id Platinum Card. Except Shop'n Gain Credit Card and designated MasterCard (card number starting with 5488).

What is an Email Alert?

Email Alert is a service that will notify you by email when your eStatement is ready on Standard Chartered Online Banking. It is at your option to receive an Email Alert.

Can I save a copy of the eStatement to my computer?

Yes, you can save a copy of the eStatement to your computer so that you can easily retrieve it in the future. To save a copy of your eStatement, you can click "File" then "Save As" from your Acrobat menu and specify the location where you want the document to be saved on your computer. Since the eStatements contain sensitive account and personal information, you are advised to keep any such copy in a location secured from third party access.

What can I do if I do not receive my Email Alert?

There could be many reasons which prevent you from receiving your Email Alerts at your email mailbox. You are advised to check:

  • whether your email mailbox has exceeded the storage limit
  • whether your email settings have caused any email sent by us to be filtered as spam / junk mail
  • whether the email address which you have registered with us is up-to-date

If in doubt, please call our Customer Service Hotline at (852)2886 8868 (press 2,6,0).

How can I cancel my subscription to eStatement Service?

You can cancel your eStatement Service at any time by logging into Standard Chartered Online Banking or completing the eStatement Subscription/Maintenance Form. Upon receipt and confirmation of your cancellation of eStatement Service, we will resume the delivery of paper statements.

Who should I contact if I encounter any problem with eStatement Service?

Should you require any assistance, you can contact our Customer Service Hotline at (852) 2886 8868 (press 2,6,0).

Payment Services

Bill Payments
What is Debtor Reference Code?

It is the number assigned by the merchant against your bill. For example, loan account number, mobile phone number, customer number, and etc.

How to check my Debtor Reference Code?

The number is usually shown on the bill you receive from the merchant. As it is assigned by the merchant, it is better to call up the merchant to double check.

What is the time required to set up a Direct Debit Authorization ("DDA") or Autopay?

Usually 4 to 6 weeks.

How to make sure that the DDA/Autopay has been set up successfully with the merchant?

"AUTOPAY" will usually be shown on your bill.

Do I need to set a limit and expiry date?

Limit and Expiry Date are not mandatory. You can choose to indicate them or not. For your protection, if the Autopay set up instruction is sent in through phone or fax, the limit shall be HKD$10,000 at most.

Remittance service
Can I fill out the remittance form or online form in Chinese?

Yes, you can, particularly if you are remitting funds to China. However, if the remitted fund is in USD currency, the beneficiary name and other information must be in English, be it submitted online or through our branches.

What are SHA, OUR, and BEN in remittance charges options?

These are codes representing how to arrange for the local and overseas bank charges.

By choosing "SHA", the bank charges incurred locally will be paid by you as the remitter. The overseas bank charges will be paid by the beneficiary. Therefore, the overseas bank charges will be deducted from proceeds and the beneficiary will receive the remaining amount net of overseas bank charges.

By choosing "BEN", the beneficiary will pay both the local and overseas bank charges. Therefore, the beneficiary will only receive the remaining amount net of local and overseas bank charges.

By choosing "OUR", the remitter will pay both the local and overseas bank charges. Therefore, the beneficiary will receive the whole amount of the remittance.

The actual amount of overseas bank charges will depend on the beneficiary countries, zones and the route of the remittance.

Do I need to pre-register the remittance beneficiary before remitting funds to the beneficiary through Online Banking?

You will have to register the beneficiary information such as the beneficiary bank name, account number and payee name under "Telegraphic Transfer" > "Add Telegraphic Transfer Payee" before you can remit funds to the person on Online Banking.

Call Us

Call our hotline for further information.

Call Us »

Email Us

Alternatively, please complete our contact form and we will be in touch as soon as possible.

Email Us »

Locate Us

Visit the branch that is nearest to you.

Find a Branch »

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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