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Digital Banking

Digital Banking

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Forgotten your Standard Chartered Online Banking Username or Password

繁體中文 | 簡體中文

Personal Customer

Register your Standard Chartered Online Banking Username or Password

You may register your ‘Username’ and ‘Password’ at our website using your Phone Banking Card Number and Tele-electronic Banking Identification Number (TIN) or ATM Card Number and Personal Identification Number (PIN) .

If you are a principal cardholder of Standard Chartered Credit Card or Manhattan Card, you may choose to register for “Credit Card eStatement”**. After registration of “Username” and “Password”, you can login to “Credit Card eStatement” or “Standard Chartered Online Banking”, to see your credit card details such as transaction history, payment due date, amount and 360° Reward Points, subscribe for/view your credit card eStatements and set up SMS alerts.

You must receive a One-time Password via your mobile phone number in the Bank’s record* and complete 2-Factor Authentication to complete registration.

Do not have a Phone Banking/ATM Card/TIN/ATM PIN

Please visit any of our branches to apply for the services. If you are an existing Phone Banking use, you may request for TIN re-issuance via our Customer Service Hotlines. The new TIN will be mailed to your correspondence address in our records after successful application.

Do not have a valid mobile phone number with the Bank

Please download the ‘Change of Customer Information Update Request Form‘ and mail the completed form to us at PO Box No. 68383, Kowloon East Post Office or drop it at any of our branches for processing or call our Customer Service Hotline for assistance. Upon receipt and confirmation, your request will be processed within 3-7 working days. If you choose to receive OTP via your overseas mobile phone number, you can simply login to Online Banking and update your other personal details by following the path “Online Banking Home (Personal Details) > Contact details (Edit)” You then can select your preference as overseas mobile number on receiving SMS OTP for Online Banking login.

SME Banking Customer

Forgotten your Standard Chartered Online Banking Username or Password

You may register your ‘Username’ and ‘Password’ at our website using your Business Phone Banking Number and TIN. You must receive a One-time Password via the mobile phone number you registered with your Business Phone Banking* and complete 2-Factor Authentication to complete registration.

Do not have a Business Phone Banking Number/TIN or a valid mobile phone number with the Bank

Please download the appropriate forms and return completed forms to any of our branches or mail to us at New Account Services – Company Account Team, Standard Chartered Bank (Hong Kong) Limited, 17/F, Standard Chartered Tower, 388 Kwun Tong Road, Hong Kong for processing.

  • Sole Proprietor
  • Partnership
  • Limited Company
  • Society or Organization

Business Phone Banking Number and /or TIN will be mailed to your company’s address after successful application.

To update a valid mobile phone number of your designated person in the Bank’s records, whom will be used to obtain a One-time Password (OTP)^ for security verification when your designated person registers Online Banking and performs certain online banking services, please download Amendment for SME Banking Services The form can be returned to us by mail or visit any of our branches. It may take 4-7 working days to update.

Remarks

For further information, please call our Customer Service Hotline at (852) 2886 8868 (after language selection, press “6 0” to talk to our Customer Service Representative)

* Online Banking Services related SMS, including “One-Time Password (OTP)”, issued by our Bank will be sent to your mobile phone number in the Bank’s records only. The SMS will not be forwarded even though you have enabled “SMS Forwarding” service provided by your Telecommunication Company in Hong Kong.

** Except Shop’n Gain Credit Card, designated MasterCard (card number starting with 5488) and MANHATTAN id Platinum Card.

^ As our digital security token, (“SC Mobile Key”), that embedded in SC Mobile app only applicable to personal customer; SME customers have to obtain OTP for security verification when performs certain online banking services.