You're about to leave our website

This hyperlink will bring to you to another website on the Internet, which is published and operated by a third party which is not owned, controlled or affiliated with or in any way related to Standard Chartered Bank (Hong Kong) Limited or any member of Standard Chartered Group ( the "Bank").

The hyperlink is provided for your convenience and presented for information purposes only. The provision of the hyperlink does not constitute endorsement, recommendation, approval, warranty or representation, express or implied, by the Bank of any third party or the hypertext link, product, service or information contained or available therein.

The Bank does not have any control (editorial or otherwise) over the linked third party website and is not in any way responsible for the contents available therein. You use or follow this link at your own risk. To the extent permissible by law, the Bank shall not be responsible for any damage or losses incurred or suffered by you arising out of or in connection with your use of the link.

Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the terms of use and privacy policies of the third party website that you are going to visit.

Proceed to third party website
Hk forum

Relief measures to support your needs

Standing with our clients with supportive measures

Hong Kong is facing unprecedented challenges amid the outbreak of the novel coronavirus and a slowing economy. As such, we are launching a series of relief measures to help ease the financial burden on our clients during these difficult times.

Mortgage Principal Moratorium

We will offer Mortgage Principal Moratorium up to 12 months to our individual clients (including those under the mortgage insurance plan) to reduce their immediate financial burden. Clients who have a good repayment record in the past twelve months, have not participated in any government subsidy programmes, and meet our eligibility requirements can apply for the principal payment holiday from 1 March to 30 June 2020. Forms can be obtained via, our mortgage hotline 2886-8863, or any of our branches starting from 1 March 2020.

For details, please refer to FAQs below or call our Mortgage hotline at 2886 8863 (service hour: Mon – Sat 9am – 8pm).

Please click here for the FAQs.

Supporting the SMEs

We are offering the below relief measures for our Business Banking clients:

  1. Existing clients under Business Instalment Loan, SME Financing Guarantee Scheme and SME Loan Guarantee Scheme can apply for Principal Moratorium of up to six months which is renewable, subject to a maximum of twelve months in total until 3 September 2020.
  2. New applicants for the SME Financing Guarantee Scheme can enjoy a 50% subsidy for all tenors on guarantee fee until 30 June 2022. The subsidy is capped at HKD50,000 per client[1].
  3. Account maintenance fee waiver for Start-ups or Business Instalment Loan/ SME Financing Guarantee Scheme/ SME Loan Guarantee Scheme clients[2].
  4. Zero handling fee for new applications to the SME Financing Guarantee Scheme and SME Loan Guarantee Scheme.
  5. Fast-track application process for the SME Financing Guarantee Scheme and SME Loan Guarantee Scheme up to a maximum of HK$3,000,000.
  6. 30-day extension of Maturity Date to eligible trade finance loans that mature between 24 February 2020 and 31 March 2020[3].

For details, please refer to FAQs below or contact your Relationship Manager, or call our Business Banking hotline at 2886 6988 (service hour: Mon – Fri 9am – 6pm, Sat 9am – 1pm).

Please click here for the FAQs.

‌     ‏‌

[1] Only applicable to clients with no overdue record during the first 6 months of the repayment period after loan drawdown.
[2] The offer is valid 31 December 2020. Eligible client will receive a rebate of the maintenance fees charged by way of cash rebate. Only applicable to clients who have: (i) established 3 years or below; or (ii) hold Business Instalment Loan / SME Financing Guarantee Scheme / SME Loan Guarantee Scheme during the month when account maintenance fee is charged.
[3] Eligible clients who must have good repayment record will be contacted by our Relationship Managers and receive a confirmation email.

Relief Loan for Personal Clients

We are offering a Relief Loan of up to HKD30,000 to provide quick cash to our personal clients working in industries impacted the most by the economic downturn and the novel coronavirus outbreak. The maximum repayment term of the loan is up to 24 months.

Existing clients working in the retail, tourism & hospitality, restaurant and airlines industries, with a minimum monthly income of HKD5,000 and their latest employment proof can apply for the loan from today until 30 April 2020.

For more information, please call our loan application hotline at 3408 1628.


  • Please click here for the Personal Loan Key Facts Statement.
  • The loan approval and loan amount is subject to Bank’s credit approval, including a satisfactory result from the external credit reference agency at the time of account opening, and the Bank’s final decision.
  • Terms and Conditions applied. For details, please call our loan application hotline at 3408 1628.
  • Please click here for the FAQs

‌     ‏‌

To borrow or not to borrow? Borrow only if you can repay!

Additional coverage for Life Insurance Plans and Non-Face to Face submission channels

Additional coverage for Life Insurance Plans

From 23 January until 30 April 2020 (the “Coverage Period”), the insured persons of Prudential’s in force life insurance plans who are unfortunately diagnosed with the “Novel Coronavirus” during the Coverage Period will be offered free additional Hospital Cash Benefit of HK$600 per day for up to 45 days with no waiting period.

We also understand that some customers may not be able to pay their renewal premiums in time due to special circumstances. As such, if the premium due date falls between 1 January to 1 March 2020 for selected Prudential’s life insurance products (including most medical and critical illness insurance plans), customers can apply for an extension of premium renewal grace period from 30 days to 90 days, allowing customers more flexibility and convenience for renewal premium payments.

If customers own any Prudential in force Medical or Critical Illness insurance plans on or before 26 February 2020 (the “Coverage Effective Date”), and are unfortunately Involuntarily Unemployed for over 30 consecutive days by 31 December 2020, you may defer your premium payments for up to 180 days, easing your financial burden.

From now until 30 April 2020, if you successfully take out any Prudential Individual Life Insurance Plans, you and your family can enjoy the Free Additional Novel Coronavirus Benefit on or before 31 December 2020.

For details, please refer to FAQs below or contact your Relationship Manager, or call Prudential Assurance’s service hotline at 2281 1188 (service hour: Mon – Fri 9am – 8pm, Sat 9am – 3pm, except Public Holiday).

Please click here for the FAQs.

‌     ‏‌

Non-Face to Face submission channels

From 21 February 2020, Standard Chartered and our Insurance Partner, Prudential today launch the Non-Face to Face submission channels, allowing Standard Chartered’s clients to subscribe our Qualified Deferred Annuity Policy (“QDAP”) and Voluntary Health Insurance Scheme (“VHIS”) products through telephone, MyPrudential online platform and mail in phases.

Existing Standard Chartered Bank clients can now complete the end-to-end insurance application process through telephone channel. Standard Chartered’s Insurance Specialist will explain product features and details, including product type, nature, premium, payment term, and other provisions, over the phone to ensure our clients fully understand the coverage included and risks before subscription. Our insurance specialists will also assist clients to fill out the application forms to make sure they are safely served at home.

We understand our clients may not be able to visit our branches in view of the recent outbreak of Novel Coronavirus. The Bank is committed to maintaining quality services to meet our clients’ needs for insurance and other banking services.

Fee waiver for three months

In addition, from 1 March to 31 May 2020, we will waive the credit card late charge fees by way of refund to clients. The bank’s service charge for all local fund transfers through electronic channels will be waived by the same way to individual clients during this period. This is aimed to encourage our clients to use the digital channels more and reduce their need to visit a bank branch.

For details, please refer to FAQs and Terms and Conditions below, or call our service hotline at 2282 1538 (service hour: Mon – Fri 9am – 5:15pm, Sat 9am – 12:45pm).


Please click here for the FAQs of credit card late charge fee waiver.

Please click here for the FAQs of local fund transfer service charge waiver.

Please click here for the Terms and Conditions of local fund transfer service charge waiver.