• About Standard Chartered Online Banking
Application for Standard Chartered Online Banking
Login
Using Standard Chartered Online Banking Services
General Product Requirment / Transaction Limit
eStatement
Security
One-time Password (OTP)
Transaction Password
System requirment / Technical questions
Trouble shooting
 
 

About Standard Chartered Online Banking

What is Standard Chartered Online Banking?
Standard Chartered Online Banking is an innovative and comprehensive online banking service tailored to serve your changing financial needs. With Standard Chartered Online Banking, you can enjoy more convenient and round-the-clock banking services ranging from day-to-day account transfer transactions to valuable financial information, which enable you to manage your finance anytime anywhere.

What type of accounts can I access?
Hong Kong Dollar Savings/ Current/ Time Deposit Accounts
Renminbi Savings/ Time Deposit Accounts
Foreign Currency Savings/ Current/ Time Deposit Accounts
Mortgage/ Personal Loan Accounts
Credit Card Accounts
Investment Accounts

Do I have to pay for using Standard Chartered Online Banking?
Standard Chartered Online Banking is free to customers with valid Standard Chartered Tele-electronic Banking Services or ATM Card Services*. However, please note that use of some services such as request for credit card statement, Telegraphic Transfer and Cashier's Order are subject to corresponding service charge.

* Setting up of Tele-electronic Banking Services or ATM Card Services for your Credit Card, Click-a-Count or relationship package (Easy Banking/Preferred Banking/Priority Banking) will be free of charge. Otherwise, it will be subject to an annual fee. Please refer to "Service Charges" for details.

Is Standard Chartered Online Banking available in Chinese and English?
All the Web pages can be viewed in Traditional Chinese, Simplified Chinese or English.


Application for Standard Chartered Online Banking

How can I register Standard Chartered Online Banking?
You may register Standard Chartered Online Banking at our website. Personal customers: simply use your Phone Banking Card Number and your TIN or your ATM Card Number and your PIN to register Standard Chartered Online Banking. SME customers: use your Business Phone Banking Number and your TIN to register Standard Chartered Online Banking.

Your online banking registration acount will be locked after several incorrect inputs of above personal credentials during online banking registration. Personal customers: please contact our customer service hotline to arrange unlock. SME customers: please download applicable forms and mail the completed forms to the Bank or drop them at any of our branches for processing. Upon receipt and confirmation, your request will be processed within 3 working days.

You must receive a One-time Password via your mobile phone number in the Bank's record and complete 2-Factor Authentication before defining your Standard Chartered Online Banking Username and Password. After registration, you may login the service using your self-defined Username and Password.



Login

What is my Username and Password for login?
That is your self-defined 8-16 characters Standard Chartered Online Banking Username & Password.

What should I do if I have forgotten my Username or Password?
For Personal Customers:

You may register your 'Username' and 'Password' with your Phone Banking Card Numer and TIN or ATM Car Number and PIN at Standard Chartered website.You must receive a One-time Password via your mobile phone number in the Bank's record and complete 2-Factor Authentication before defining your Standard Chartered Online Banking Username and Password.

SME Banking Customer:

You may register your 'Username' and 'Password' with your Business Phone Banking Number and TIN at Standard Chartered website. You must receive a One-time Password via your mobile phone number in the Bank's record and complete 2-Factor Authentication before defining your Standard Chartered Online Banking Username and Password.

Can I change my Password?
Yes, you can login to Standard Chartered Online Banking and change your Password anytime to ensure security.

What should I do if I suspect that my Password has been stolen or exposed to others?
If you suspect that your Password has been stolen or exposed to others, please call our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative) to terminate your access immediately.

What should I do if I'm not able to login even I have input the correct Password?
Should you encounter any difficulties during login, please call our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative).


Using Standard Chartered Online Banking Services

Service Availability

What are the various services of Standard Chartered Online Banking ?
You will benefit from the most comprehensive range of services in many ways :

  • Account Information - Your account balances and status of your issued cheques are just a few clicks away!
  • Fund Transfer and Payment - Experience the ultimate convenience, especially when it comes to transferring funds, making payments and even Telegraphic Transfer to third parties.
  • Investment Services - Enjoy all the choices, information, analysis and flexibility of our all-rounded Investment Services.
  • Card Services - No more troubles in making card payments or checking your card balances and 360° Rewards Points with Standard Chartered Online Banking.
  • Online Applications - You can now even open new accounts and apply for our insurance, loans and credit cards easily from home and at your own convenience!
  • Personal Update - Keep us posted of any changes to your personal details and plans whenever you wish.
  • Market Watch - Deposit, lending and foreign exchange rates, market movements, and professional economic trends are at your fingertips all day through.
  • e-Statement - Not only reduce paper consumption, you can also retrieve your last 12 months' statement at online.

What are the service hours of Standard Chartered Online Banking ?
You can enquire on your account balance, transfer funds in same currency, pay bills and conduct credit card-related transactions at anytime when you are online with us. Foreign currency exchange related services are available from 9:00a.m. to 9:00p.m. on weekdays and from 9:00a.m. to 1:00p.m. on Saturdays, excluded Sundays and public holidays, just the same as normal market hours.

To facilitate regular System refresh and maintenance, there will have a bi-monthly reboot of Standard Chartered Online Banking from 2 a.m. to 6 a.m. on Sunday.

Account Balance Enquiry

Can I check the balances of all my Standard Chartered accounts?
You can check all the accounts under your name, whether in your sole name or in the joint names with others.

However, if you are first time login to Standard Chartered Online Banking, your credit card transaction records, loan transaction records and SME (Small-Medium Enterprise) accounts will be available in online banking on the next business day. Meanwhile, please call our Customer Service Hotline for transaction history or account information.

How far back can I view my transaction history?
Deposit Account - 1 year
Standard Chartered Credit Card - 90 days
MANHATTAN Credit Card - upto last 2 months' statements and billed transactions
Loan & Mortgage - 1 year

Fund Transfer

What are the different types of fund transfer available?
1. Funds can be transferred between your Standard Chartered accounts (local currency & cross-currency).
2. Funds can be transferred to registered other (third party) Standard Chartered account (local currency only).
3. Funds can be transferred to registered accounts held with other banks (local currency only).

Can I make a fund transfer any time of the day?
For same currency transfer, you may do it any time of the day. For cross currency transfer, the service hours are from 9:00a.m. to 9:00p.m. on weekdays and from 9:00a.m. to 1:00p.m. on Saturdays, excluded Sundays and public holidays.

Can I make a fund transfer from a joint account?
You can make a transfer only from an either-to-sign joint account but not from a both-to-sign joint account.

Is there any charge for making a fund transfer?
It depends on the type of transfer you wish to make.
1. For transferring funds between your own Standard Chartered accounts in Hong Kong, there is no charge.
2. For transferring funds to another Standard Chartered account in Hong Kong, there is no charge.
3. For transferring Hong Kong Dollars to another local bank, there is no charge.

How to register the third party accounts for fund transfers with Standard Chartered and other banks?
You may register payees via Standard Chartered Online Banking or complete and return us the appropriate request form available here.

How many Third Party Accounts can I register?
You can register up to 10 third party accounts with Standard Chartered and 10 third party accounts with other banks.

When will the beneficiary receive the money if I perform a fund transfer with other banks today?
The payment amount will be debited from your account immediately and the beneficiary will receive the money after 2 clearing days.

Can I change the daily transfer limits to third party payees?
You may go to "My Preferences" and select "Account Preferences" to lower the daily aggregated transfer limit* to online registered third party payees. To raise this daily transfer limit please download and return the completed application form to Kowloon East Post Office PO Box No. 68383 or drop it at any of our branches for processing.

eCheque Services

What is the eCheque Services?
It's just like applying for a Cashier’s Order at our branches, but now you can do it online. After you have added Cashier’s Order payees via Standard Chartered Online Banking, you may submit Cashier’s Order applications after logging in to Online Banking or Breeze.

What is the turnaround time for Cashier's Order applications submitted via the eCheque Services?
The Bank will process Cashier's Order applications within the next business day (Monday to Friday, excluding public holidays).

How can I track the status of my Cashier's Order applications submitted via the eCheque Services?
You may check status of your applications under "Transfers History" (Standard Chartered Online Banking) or "See My Transfer History" (Breeze). Status of successfully submitted applications is "Submitted". Status will be updated to "Successful" or "Rejected" after processing.

Do I need to pay for using this service?
Yes, please refer to "Service Charges" for fees and charges that are applicable to Cashier's Orders.

How to report loss or cancel an issued Cashier's Order?
Please approach any of our branches in person. For cancellation, please bring along with the original of the Cashier's Order.
* The aggregated total for transfer to SCBHK 3rd party, other local banks and bill payment is HKD1, 000,000.

How do I know if my fund transfer to other local bank payee is successful?
You may check your transaction records at "Transaction History". (If the payee bank code, branch code or account number is invalid, the transaction will be returned by the payee bank and charges may be imposed. If you are unsure of the payee account information, you are advised to contact the payee bank before making fund transfer).

Telegraphic Transfer

What is Telegraphic Transfer?
Telegraphic transfer is a new online service offered by the bank to allow users to remit money aboard and transfer funds to other local banks.

How does the Telegraphic Transfer works?
You will have to first add a telegraphic transfer beneficiary by filling in the various details of the payee online. Funds can then be transferred to registered payees.

What are the advantages of doing Telegraphic Transfer online?

  • You can perform the fund transfer at anytime of the day and anywhere across borders
  • Save the hassle of queuing at the branch

What are the charges for "Telegraphic Transfer"?
Please refer to "Service Charge" for the charges about using the "Telegraphic Transfer".

Can I make fund transfer to foreign currency third party accounts?
Yes, you can use the "Telegraphic Transfer" for telegraphic transfers to other third party accounts.

Bill Payment

How can I pay bills online?
First, you need to add your payee online. Then choose the respective payee from the online list and submit payment.

What if I don't know the merchant's code?
You don't have to know any merchant code to make your payment. You can simply choose the merchant names from the list and input your account numbers.

How should I choose the payee company name?
You should refer to your bill or contact the billing company on the payee company name.

Is there cut-off time for bill payment?
The cut-off time is 4:00p.m, Monday to Friday. Payment made thereafter or on Saturdays, Sundays and public holidays will be processed on the next clearing day.For payment to White Form eIPO, please refer to eipo.com.hk for the cut-off time of corresponding White Form eIPO.

Can I pay bills by my credit cards?
You can pay bills of selected merchants by credit cards. If you pay your bill by Standard Chartered Credit Card within the month of / one month before the card expiry date shown on the credit card, please activate the renewed Credit Card upon receipt before making payment.

Post-dated Instruction

What is a post-dated instruction?
It is a service that enables you to make the transaction to a payee/merchant on a pre-defined date. This service is applicable to payment type such as, Personal Account Transfer, Third Party Fund Transfer (excluded telegraphic transfer), Bill Payment and Credit Card Payment,. You simply select payment date and we will automatically make the transfer for you on that date. You must ensure that sufficient funds or credit limit (if you pay by your credit card) are available in your account one day before the transfer date in your account to be debited.

How far ahead can I make a post-dated instruction?
There is no limit for the post-dated instruction. Simply select the date and we will automatically make the transfer for you in the morning on the desire date.

Can I enquire any transfer details for post-dated instructions?
You can enquire all upcoming post-dated instructions and previous transactions of up to 3 months at "Transfers History" or "Payments History".

Can I use my Standard Chartered Credit Card for the post-dated instructions?
Yes, you can use your Standard Chartered Credit Card for your post-dated instructions. If you pay your bill by Standard Chartered Credit Card within the month of / one month before the card expiry date shown on the credit card, please activate the renewed Credit Card upon receipt before making payment.

Can I make any amendments to the post-dated instructions?
Yes, you can edit, modify and even copy your post-dated instructions at "Transfers History" or "Payments History".

Can I make any recurrent instructions with Standard Chartered Online Banking?
Yes, you can set a recurring payment with Standard Chartered Online Banking. Just note that if payment date is 31st of each month, payments will be executed on 28th of Feb and 30th of short months.

What happens if I have set up a transfer for a future date, but on that date I don't have enough funds in my account to cover the transfer?
In this case, the transfer will not be made. Please notice that funds should be one day before the transfer date in your account to be debited.

If I deleted the pre-selected payee/merchant after the post-dated instruction made, then the relevant instruction can still be processed?
In this case, the transfer may not be executed successfully. We strongly recommend that customers delete the payee/merchant if needed after the post-dated instruction is successfully processed.

How do I know if a post-dated instruction is made successfully on the due date?
You may login Standard Chartered Online Banking and check the result of post-dated transactions at "Transfers History" or "Payments History" at the morning on the transfer date.

For rejected post-dated transactions, you will be notified at your Mailbox in Standard Chartered Online Banking and your email address with us. (Please note that email reminders will be sent on the next business day if the transfer date falls on Saturdays, Sundays and public holidays or when typhoon signal 8 or higher or black rainstorm is hoisted.) You can update your email address at "Edit" on "Homepage" after login to Standard Chartered Online Banking or download the applicable and mail the completed form to PO Box 68383, Kowloon East Post Office or visit any of our branches for service.

Transaction Status Explanation
Delete Deleted before due date
Scheduled Not yet reached the due date
Submitted Request is queuing for processing (status can be checked at 'Transfers/Payment History' at a later time)
Successful Transaction is successful made on due date
Rejected Transaction is fail on the due date
Completed The last payment for recurring payment has been executed

Please notice that your post-date transactions will be rejected if you have exceeded of the total aggregated transfer limit on processing date.

Time Deposits

What are the types of maturity instructions available online?
There are 3 types of maturity instructions:
1. Renew principal plus interest at prevailing rate for same term unless otherwise advised.
2. Renew principal at prevailing rate for same term, credit interest to same currency account.
3. Credit principal and interest to same currency account number

For any other amendments or enquiries regarding your maturity instructions, please call our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative).

Credit Card Services

Is there any charge for requesting historical card statement through Standard Chartered Online Banking?
You can view the most recent three months card statement of your Standard Chartered Credit Card and the most recent two months card statement of your MANHATTAN Credit Card at "Card Transaction History".

For request of Credit Card paper statements, a service fee of HKD30 will be charged for each copy for the last 2 months and a service fee of HKD50 will be charged for each copy for the last 3 - 12 months. The statement(s) will be mailed to your correspondence address and the appropriate amount will be debited from your credit card account.

Rate Enquiry

What kind of rates are available through Standard Chartered Online Banking?
Savings rates, time deposit rates, lending rates and foreign exchange rates. All rates quoted are for reference purposes only.

Are the rates in the Rates Enquiry Screen real-time updated?
Deposit rates, foreign exchange rates and lending rates quoted under enquiry screen are for reference only. Actual rates used for online transactions may be different and will be displayed for your confirmation upon your submission of transaction.


General Product Requirment / Transaction Limit

What is the minimum deposit requirement for opening an account?

Currency Savings Account Current Account
HKD HKD1,000 HKD1,000
Foreign Currency
(except Japanese Yen)
200 of that currency
(e.g. USD200)
N/A
Japanese Yen JPY20,000 N/A

What is the minimum deposit requirement for Time Deposit?

Currency Minimum Deposit
HKD HKD10,000
Foreign Currency
(except Japanese Yen)
2,000 of that currency
(e.g. USD2000, GBP2,000)
Japanese Yen JPY200,000

What are the transfer limits in Standard Chartered Online Banking?

Transfer Type
Daily Limit
Transfer Between Same Name Accounts in SCBHK No Limit
Bill Payment

Payment to White Form eIPO: HKD999,999

Payment to other bills: HKD500,000

Paying bills by credit cards are subject to a limit of HKD99,999 per transaction.
Third Party Fund Transfer (Transfer to Third Party Accounts or Other Local Bank Accounts)
Account Type
Daily Limit
Accounts registered by signed requests HKD500,000
Accounts registered via Standard Chartered Online Banking Note HKD200,000 (applicable to Priority Banking and Preferred Banking customers only)

HKD100,000 (applicable to Easy Banking and non-Banking Plan customers only)
The above aggregated Third Party Fund Transfer amount will be subject to a maximum of HKD500,000 daily limit. This amount is shared amongst all Tele-electronic Banking Services (including Standard Chartered Online Banking and Phone Banking)
Telegraphic Transfer HKD200,000
Cashier's Order HKD200,000
Overall Limit HKD1,000,000 on aggregate of all Bill Payments, Third Party Fund Transfers, Telegraphic Transfers and Cashier's Orders

Note:
1. The daily limits of Third Party Fund Transfer for accounts registered online will apply to individual customers who register Standard Chartered Online Banking for the first time on or after 6 February 2010.
2. For customers who registered Standard Chartered Online Banking before 6 February 2010, their prevailing transfer limits as of 5 February 2010 will still apply after 6 February 2010.
3. Customers may check and/or lower their prevailing transfer limits at "My Preferences" at Standard Chartered Online Banking. They may decrease their prevailing limits to a lower amount or any amount not exceeding the daily limits according to the Banking Plans that the customers belong to at the time the requests are made, whichever is the lower.
4. To increase existing transfer limits, customers may download the "Tele-electronic Banking Services - Payment Services Authorization Form" from Standard Chartered website and return the original completed form to our Bank for processing (facsimile copy is not accepted). The request will be processed within 3 working days upon receipt and confirmation.

eStatements

What are eStatements?
eStatements are electronic statements that can be emailed to you as a PDF file and/or made available on Standard Chartered Online for view/download. eStatement contains the same information as your paper statements.

Is there a charge for eStatement Service?
No, eStatement Service is offered to you FREE of charge!

Do I have to be a registered user of Standard Chartered Online to enjoy the eStatement service?
Yes, you have to be a registered user of Standard Chartered Online in order to enjoy the eStatement service upon subscription of the service. You can view/download your eStatements by logging into Standard Chartered Online. It is at your option to also receive eStatements via email.

How can I subscribe to eStatement Service or request for change of my choices of service?
You can login the Standard Chartered Online. Alternatively, you can complete the eStatement Service Subscription/Maintenance Form and return to the Bank by mail at PO Box 68645, Kowloon East Post Office or through our branches. Please note that for written instruction, your request will be processed within 3 working days upon receipt and confirmation.

Which types of statement are included in eStatement Service?
eStatement Service is available to Consolidated Statements, Savings / Current Account Statements, Credit Card Statements and Manhattan Revolving Personal Loan Statements. Except Shop'n Gain Credit Card, designated MasterCard (card number starting with 5488) and MANHATTAN id Platinum Card.

Will I continue to receive paper statements after subscribing to eStatement Service?
Yes, it is at your option to receive paper statements. You can select this option by logging into Standard Chartered Online or completing the eStatement Subscription/Maintenance Form.

What is an Email Alert?
Email Alert is a service that will notify you by email when your eStatement is ready on Standard Chartered Online. It is at your option to receive an Email Alert.

What is an eStatement Password and when do I need an eStatement Password?
If you choose to receive eStatements via email, you need to register an eStatement Password with the Bank. An eStatement Password is a personal passcode to protect your eStatements sent via email. The attachment in PDF is encrypted and you need to provide your eStatement Password in order to view the attachment.

How can I set up my eStatement Password?
To set up your eStatement Password:

  1. Visit the website of Standard Chartered Bank (Hong Kong) Limited.
  2. Login Standard Chartered Online, choose eStatement service and select Email & Password Maintenance.
  3. Follow the instructions on screen to complete the process.

Once the eStatement Password is set up, it will be applied to all of your eStatements issued from that day.

How can I set up my eStatement Password?
You need a computer with Internet access and an Internet browser that supports 128-bit encryption. To view and print your eStatement, you need Adobe Acrobat Reader (version 8.1.2 or above). If you cannot view Chinese characters in the PDF file, please download and install the Chinese Traditional Font Pack from Adobe.

  • Select Adobe Reader Version (Adobe Reader version 8.1.2 or above)
  • Select Language (Chinese Traditional)
  • Choose a Platform
  • Click "Download" button to start downloading the font

You may contact your hardware and software vendor for further information.

Can I save a copy of the eStatement to my computer?
Yes, you can save a copy of the eStatement to your computer so that you can easily retrieve it in the future. To save a copy of your eStatement, you can click "File" then "Save As" from your Acrobat menu and specify the location where you want the document to be saved on your computer. Since the eStatements contain sensitive account and personal information, you are advised to keep any such copy in a location secured from third party access.

Please note: It is important to remember your eStatement Password since you will still need it to view your eStatements received via email even after you save them to your computer.

What can I do if I do not receive my eStatement or Email Alert?
There could be many reasons which prevent you from receiving your eStatements or Email Alerts at your email mailbox.
You are advised to check:

  • whether your email mailbox has exceeded the storage limit
  • whether your email settings have caused any email sent by us to be filtered as spam / junk mail
  • whether your email settings have blocked the receipt of emails which contain attachments
  • whether the email address which you have registered with us is up-to-date

If in doubt, please call our Customer Service Hotline at (852)2886 8868 (press 2,6,0).

How can I cancel my subscription to eStatement Service?
You can cancel your eStatement Service at any time by logging into Standard Chartered Online or completing the eStatement Subscription/Maintenance Form. Upon receipt and confirmation of your cancellation of eStatement Service, we will resume the delivery of paper statements.

Who should I contact if I encounter any problem with eStatement Service?
Should you require any assistance, you can contact our Customer Service Hotline at (852)2886 8868 (press 2,6,0).


Security

What security measures are being used by Standard Chartered Online Banking?
Standard Chartered has adopted comprehensive security measures to safeguard your use of Standard Chartered Online Banking :

Customer Authentication with Username and Password
Your Standard Chartered Online Banking account can only be accessed with your unique Username and Login Password.

Strong End-to-end Encryption
All information transmitted through the Internet, including your Username, Password, account information and transaction details, from the moment you log-in to the moment you log-out, are protected by strong end-to-end encryption.

Automatic Logout
To prevent unauthorized access at your PC while it is not attended, we have implemented an automatic time-out feature. The system will time-out if there are no screen page changes for 15 minutes. Your Username and password must therefore be re-entered should you wish to continue using Standard Chartered Online Banking.

Last Login Date and Time indicated
You should note that your last login date and time are provided in your first screen for your verification.

The Bank always considers security to be of utmost importance. We have adopted very high standards and tight control in managing our computer systems and networks.

Please click here for more details.

What is encryption and how is it used to protect my information?
Encryption is a security process that scrambles information for transmission at one end, and then decodes it for receipt at the other end. Encryption is used to prevent unauthorized parties from reading your information. For Standard Chartered Online Banking, all information transmitted between your browser and the Bank's systems are scrambled using strong encryption to protect the privacy and confidentiality of your account information.

What is the meaning of the padlock displayed at the bottom of browser?
To better protect the security of your data, Standard Chartered has deployed a Secure Socket Layer (SSL) 40-128 bit encryption technology to protect all your data transmitted over the internet. Because your browser supports the security protocols used by our site, a pad lock icon is displayed on the status bar while you are using Standard Chartered Online Banking.

What precautions can I take for Standard Chartered Online Banking?

Safeguard your Password :

  • Never reveal your Password to anyone (No Bank staff or police will ever ask for your password). e.g. If you receive anomalous email or letter or detect unusual change in website address, asking for sensitive account information, you must not disclose. You should report to the Bank immediately by phone if in doubt.
  • Do not use easy-to-guess numbers as your Password, such as your birthdays and phone numbers.
  • Avoid using part of your Username and repetitive numbers as passwords.
  • Change your Password regularly.
  • Always memorise your password. Try not to write it down or reveal it to anyone. If you cannot remember the password, you should always disguise the password and keep it in a safe place separate from where you keep your Username, your computer and bank account details.
  • Remember to disable your AutoComplete function on your browser, as this will make your Username & password automatically available to anyone having access to your system. To turn this function off in MS Internet Explorer browser, click the Tools menu, click Internet Options, click the Content tab, and click the AutoComplete button. Then disable the 'User names and passwords on forms'.
  • When you enter your Username and password during login, please ensure that your entry of ID and TIN cannot be watched by someone standing around or behind you.

Log out:

  • Always log out from Standard Chartered Online Banking when you finish using the service or when you will be away from your PC.
  • Always close the browser application after logout.
  • Do not access third party websites within the same internet browser session when using Standard Chartered Online Banking.

Clear browser cache:

  • For Microsoft Internet Explorer 6, select Tools> Internet Options. Choose the "General" tab and click "Delete Files" on the "Temporary Internet Files" section.

What precautions should I take when using shared/public PCs for Standard Chartered Online Banking?
We strongly recommend that you do not conduct your Standard Chartered Online Banking transactions on any such PCs. Please clear the browser cache after each session so that your account information is removed from such PCs.

What should I do if I suspect there are unauthorized access to my Standard Chartered Online Banking or unauthorized transactions on my account?
Please promptly call our Phone Banking Customer Service Hotline at (852) 2886 8888 to immediately terminate your Standard Chartered Online Banking access and any other access channels to your accounts such as ATM. Please also provide details of the unauthorized transactions.

Can I log out from Standard Chartered Online Banking by closing the browser application?
No, you should click the logout icon to log out from Standard Chartered Online Banking.


One-time Password(OTP)

What is a One-time Password (OTP)?

One-time Password (OTP) is a security feature which sends a 6-digit OTP transmitted to your mobile phone number via a SMS. OTP is required when you request for the following services at Standard Chartered Online Banking:

  • Register Username and Password
  • Add Transfer Payees
  • Add bill Payees (Except bills of Government & Statutory Organization and Public Utilities)
  • Add Telegraphic Transfer Payee
  • Add Cashier's Order Payee
  • Update Personal Information

The Hong Kong Association of Banks has issued a leaflet "Internet Banking-Protect Your Money with Two-Factor Authentication". You may click here to learn more details on how OTP is applied in online banking and its benefits to you.

What online services require an OTP?

The following online services require an OTP:

Individual Customers:

  • Register Username and Password
  • Add Transfer Payees
  • Add bill Payees (Except bills of Government & Statutory Organization and Public Utilities)
  • Add Telegraphic Transfer Payee
  • Add Cashier's Order Payee
  • Update Personal Information
SME Customers:
  • Register Username and Password

How to get an OTP?
You will be prompted to obtain an OTP when you request for online service which requires this added authentication measures. If you click "Agree" to receive the OTP via the mobile phone number shown on Standard Chartered Online Banking screen, the OTP will be sent to you via a SMS. (Note: Online Banking Services related SMS, including "One-Time Password (OTP)", issued by our Bank will be sent to your mobile phone number in the Bank's records only. The SMS will not be forwarded even though you have enabled "SMS Forwarding" service provided by your Telecommunication Company in Hong Kong.

Upon a successful of verification OTP, you will be able to perform the requested services.

How do I register or update my mobile phone number for receiving an OTP?
For personal customers, the OTP will be sent to your mobile phone number on our records. (Mobile phone number registered under your savings or current accounts will be used. If you do not have such accounts with us, you would need to register your mobile phone number before you can access the online services mentioned above.) If you choose to receive OTP via your overseas mobile phone number, please delete your local mobile phone number in the Bank's records.

For SME customers, the OTP will be sent to mobile phone number registered under corresponding Tele-electronic Banking users.

If your need to add, delete or update your mobile phone number, please download the appropriate service request form and mail the completed form to us at Kowloon East Post Office PO Box No. 68383 or drop it at any of our branches for processing.

Upon receipt and confirmation, your request will be processed within 3 working days.

How soon will I receive the OTP?
The OTP is sent immediately after you agree to receive it. Under normal circumstances, you should receive the OTP within 2 minutes.

Due to network traffic or the public nature of the network, delivery of SMS may be subject to delayed transmission.

How do I know if I can receive OTP via my mobile phone?
You must have a SMS-enabled mobile phone or device. Most of the mobile phone service providers in Hong Kong support receipt of SMS. If you are abroad or using overseas mobile service providers, the service provider may not support receipt of international SMS. Your service provider may also levy charges. You may like to consult your service provider and /or hardware supplier for details.

What if I do not own a mobile phone?
You may download the appropriate registration form at Standard Chartered Online Banking for payee registrations and update of personal information.

Can I receive OTP from overseas?
We will send the OTP according to your mobile phone number on our record. However, delivery of SMS relies on support from service provider. If you are abroad or using overseas mobile service providers, the service provider may not allow you to receive international SMS. Your service provider may also levy charges. You may like to consult your service provider and /or hardware supplier for details.

If I cannot request/receive an OTP, what can I do?
If you are unable to request for or receive an OTP, it could be due to the following reasons:

  1. You have not registered your mobile phone number with us.
    - To receive OTP in future, please add/update your mobile phone number with us by sending us the completed service request form which is available online.
  2. Your registered mobile phone number is incorrect.
    - Please verify the mobile phone number shown on Standard Chartered Online Banking screen.
    - For an overseas mobile phone number, the number displayed would include country code, area code (exclude prefix, which is not required when calling from overseas) and telephone number without any space, letters or special characters, e.g. 14161234567.
    - To update your mobile phone number with us, please download the appropriate form available online and mail the completed form to us for processing.
  3. Your mobile phone memory / SIM memory is insufficient/full.
    - You should free up some phone memory / SIM memory, restart your handset and retry. You may consult your hardware supplier or refer to the users manual of your handset for details.
  4. You have switched off your mobile phone.
    - You can only receive your OTP via your registered mobile phone number. Please switch on your mobile phone for receipt of OTP. Even if you have forwarded your calls to another mobile phone number, the SMS will not be redirected.
  5. You are abroad or using overseas service provider which does not support international SMS.
    - For payee registrations and update of personal information, please download the appropriate forms at Standard Chartered Online Banking and mail the completed form to us for processing.
  6. Your mobile phone number is registered to more than one account owner and it is currently being used by the other account owner for receipt of OTP.
    - Please wait for the other account holder to successfully log out for Standard Chartered Online Banking before retrieving your OTP.
  7. The system is unavailable.
    - The system is undergoing maintenance, or is unavailable. Please try again later.
    - For payee registration, service is available from 9am to 11pm (Mon-Sat), except public holidays.

Transaction Password

Why introduce Transaction Password?

Standard Chartered Online Banking is committed to providing reliable online banking services and has introduced Transaction Password to further enhance online authentication and security.

What online services require a Transaction Password?

When you request for the following online services, you will be required to enter your valid Transaction Password and the "One-time Password", which will be sent to your mobile phone number on our record:

  • Add Transfer Payees
  • Add bill Payees (Except bills of Government & Statutory Organization and Public Utilities)
  • Add Telegraphic Transfer Payee
  • Add Cashier's Order Payee
  • Update Personal Information

If you choose to set up your Transaction Password at a later time, or not to set up you Transaction Password, you may still conduct other online transactions after logging in to online banking with your valid username and password.

How to set up the Transaction Password?

You may choose to set up your Transaction Password after logging in to Standard Chartered Online Banking. You will be required to enter your valid ATM Card Number and PIN, or your valid Phone Banking Card Number and TIN, when you set up your Transaction Password.

How to apply for Phone Banking/ATM Card/TIN/ATM PIN?

Please visit any of our branches to apply for the services. If you are an existing Phone Banking use, you may request for TIN re-issuance via our Customer Service Hotlines. The new TIN will be mailed to your correspondence address in our records after successful application.


System requirment / Technical questions

What hardware and software do I need for Standard Chartered Online Banking?

Hardware Requirement

  • PC with Pentium 233Mhz processor or higher
  • 64MB Ram or above
  • 28.8Kbps or higher Internet connection
  • SVGA monitor

Software Requirement

  • Windows XP Service Pack 2/Vista (Chinese or English) or above
  • Microsoft Internet Explorer 6 or above
  • Firefox 2.0 or above

If you are using Windows XP Service Pack 2, you must enable pop-up window from this website.

You can go to the wesbite of Microsoft to download the latest Internet Explorer. We do not recommend the use of beta browser versions.

For technical support, please call our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative).

How do I determine the version number of my browser?
Click Help at the menu bar and select About Internet Explorer or About Communicator to check the browser's version number. 

I'm a Macintosh user, will I be able to access Standard Chartered Online Banking?
You may try to login Standard Chartered Online Banking with the following software and configuration :

  • OS X v10.4 or later
  • Safari browser 2.0 or above
  • Firefox 2.0 or above

How can I download my transactions details?
You can follow the steps below to download your transaction details:

  1. Click on Download CSV file:


  2. Select Open with Microsoft Office Excel



  3. Completed




Trouble shooting

What can I do if my Internet browser frequently hangs?
You may need to check:

  • Whether your PC meets our recommended minimum hardware requirements
  • Whether your PC is running many other applications at the same time
  • Whether the connection between the PC and the modem and that between the modem and the telephone line are proper

What should I do if there is problem on displaying Chinese characters?
You can either use

  • the Chinese version of Windows XP/Vista, or
  • the English version of Windows XP/Vista and install one of the popular Chinese platforms that allow you to view and process Chinese on a English Windows. On Internet Explorer, you can click View > Encoding to select the appropriate Chinese characters for your browser.

Who can I call if I have technical problems in using Standard Chartered Online Banking?
You can call our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative) for help.

What should I do if I am not able to perform any transactions?
Please call our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative) for assistance.

What should I do if I see the message that "This program has performed an illegal operation ..." ?
This message may be displayed when there is a problem with your browser or any of the programs running in your PC at the time.

You can get technical advice from your PC support or call our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative) for assistance.

What can I do if the system does not respond immediately after I confirm a transaction or select a service?
If there is a delay in response after you have clicked a hyperlink or an icon, please wait patiently and do not click "Confirm", "Refresh", "Reload" or the same link/icon again.

You may verify the transaction at "Account Balance" and "Transaction History" or you can call our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative) for help.

Note: Clicking "Refresh" or "Reload" during a login session will terminate the current session and you will have to wait for 15 minutes before you can login Standard Chartered Online Banking again.

Why is the service so slow?
The response time is mainly affected by several factors, including

  • the speed of your modem connection
  • the speed / configuration of your PC, and
  • the amount (volume) of network traffic over the Internet at the moment you are using the service

You can contact our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative) if the response time is much slower than what you normally experience with the Standard Chartered Online Banking website.

For further information, just call our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative).

Issued by Standard Chartered Bank (Hong Kong) Limited