Overview

ABOUT US

Standard Chartered Bank Indonesia is one of Standard Chartered Bank’s branch offices in the Asian region. The Bank is owned entirely (100%) by Standard Chartered Holdings Limited, United Kingdom. As a branch office of a foreign bank in Indonesia, the Bank’s business journey and management is controlled and conducted in an integrated manner with the Board of Standard Chartered Bank that is headquartered in London.

The Bank’s business journey in Indonesia has a long history. It started when The Chartered Bank (currently referred to as Standard Chartered Bank) entered commercial banking business through Borneo Company in Batavia (now referred to as Jakarta) in 1859. In May 1863, The Chartered Bank then ran the business independently. With this, the Chartered Bank became the the first British foreign exchange bank that set up business in the West Indies (currently referred to as Indonesia).

In 1965, the branch office in Jakarta was shut down due to a coup attempt. Nevertheless, the business started again in 1968 after Standard Chartered Bank Indonesia obtained business license as specified in the Letter of the Minister of Finance No. D.15.6.1.6.15 dated 1 October 1968 and the Decision Letter of the Board of Directors of Bank Negara Indonesia (the previous Indonesia’s central bank) No. 4/22/KEP.DIR dated 2 October 1968 to perform foreign exchange activities and banking services.

Currently, the Bank's main office is located at Menara Standard Chartered Jl. Prof. Dr. Satrio No. 164, Jakarta, 12930. The Bank is supported by 1,867 employees to run the business across the country, covering 6 cities: Jakarta, Surabaya, Bandung, Medan, Semarang, Denpasar, and Makassar areas.

MISSION

The Group has a commitment to improve its existence and to deliver sustainable outstanding performance in Indonesia through its branch offices. The Bank offers banking services that help people and companies to succeed, creating wealth and growth across our markets.

The Bank’s mission is to drive commerce and prosperity through our unique diversity. Our progress achievement in Indonesia is described in this entire annual report.

Particularly to Indonesia, the Bank has the ambition to become “the Best International Bank in Indonesia” by optimizing our ecosystem and network by building an expanding and sustainable franchise to gain established reputation as:

  • Bank of choice;
  • A bank that offers products with added values, quality banking services, and presence in various locations in Indonesia;
  • A bank that has social responsibilities in performing real actions for the community;
  • A bank with a governance standard that is acknowledged internationally;
  • A bank that operates according to the company’s values.

REVIEW OF THE MISSION’S CONFORMITY

The Bank’s mission becomes the guiding principle in developing and executing business strategy that is developed and reviewed regularly, at least on a semi-annual basis, through the Corporate Plan review by the Bank’s Board of Directors. The Bank’s strategy is continuously reviewed, adjusted, modified depending on market dynamics and the Bank’s performance and the ever evolving client needs. By doing so, the Bank ensures itself to be nimble in carrying out action plans that are continuously aligned with our mission.

COMMITMENT

Commitment to Stakeholders

Clients

Focusing on the success of our clients by providing high quality services.

Employees

Helping employees to improve and develop individual’s capabilities as well as helping teams to achieve success together.

Communities

Trustworthy and caring to perform impactful actions for the communities in the vicinity where the Bank operates.

Investors

Providing high returns and outstanding performance.

Regulators

Becoming a role model in the market for governance and ethics.

LINES OF BUSINESS

In accordance with the Decision Letter of the Minister of Finance No. D.15.6.1.6.15, the Bank holds a license to conduct activities of a commercial bank. The business activities are carried out in the following 3 (three) segments:

  • Corporate and Institutional Banking (CIB)
    This segment provides Transaction Banking, Financial Markets, Capital Markets, Lending and Corporate Finance services for Corporate and Institutional clients. The service is globally operated with the support of local product team that focuses on developing local content so that it will be in line with clients’ needs and existing regulations.
  • Commercial Banking (CB)
    This segment serves middle scale companies and local corporations. With a minimum sales of USD 10 million, the Bank provides Transaction Banking, Financial Markets, Capital Markets, Lending and Corporate Finance services for this segment as well.
  • Retail Banking (RB)
    This segment serves individual and priority clients as well as business actors using life cycle approach. Services provided include cash and deposit accounts, personal loans, a wide choice of credit card products to suit clients needs and lifestyle, as well as a series of world class Wealth Management products

Information Access

The Bank’s commitment on transparency to stakeholders is shown by providing access to Bank information through a website or by contacting:

Menara Standard Chartered
Jl. Prof. DR Satrio No. 164
Jakarta, 12930
T : (021) 5799 9988
W : www.sc.com/id

Information on Bank Website

The Bank provides general information related to the Bank and Standard Chartered Group on the website (wwww.sc.com/id). The website contains information on products and services of the Bank, terms and conditions, as well as other useful information for stakeholders.

BRANCH OFFICE

Menara Standard Chartered
Jl. Prof. DR Satrio No. 164
Jakarta, 12930
T : (021) 5799 9988

SCB Juanda
Jl. Ir.H Juanda No. 16
Bandung, 40115
T : (022) 424 1944

SCB Basuki Rahmat
Menara Standard Chartered Bank
Jl. Basuki Rahmat No. 63-65
Surabaya, 60271
T : (031) 5472 8888

SCB Kebon Jeruk
Graha Multi Building
Jl. Panjang No. 55
Jakarta, 11530
T : (021) 5367 4775

SCB Ahmad Yani
Jl. A Yani No. 155A
Semarang, 50011
T : (024) 845 0188

SCB Darmo
Bukit Darmo Boulevard No 2-2A
Surabaya, 60226
T : (031) 732 0901

SCB Kelapa Gading
Jl. Raya Bulevar Barat Blok LC 6 No. 24
Jakarta, 14240
T : (021) 4585 3385

SCB Imam Bonjol
Jl. Imam Bonjol No. 17
Medan, 20151
T : (061) 457 2888

SCB Makassar
Jl. Jend. Sudirman No. 70
Makassar, 90113
T : (041) 187 1551

SCB Pondok Indah
Pondok Indah Office Tower III Ground Floor
Jl. Sultan Iskandar Muda Kav. V. TA
Jakarta, 12310
T : (021) 293 28023

SCB Soewarna
Wisma Soewarna Suite 1F
Soewarna Business Park Lot
1 - 2 Cengkareng 11720, Indonesia
T : (021) 5591 3175

SCB Pantai Indah Kapuk
Arcade Business Centre G-02
Jl. Pantai Indah Utara II
Jakarta Utara, 14460
T : (021) 668 3925

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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