Transaction more secure with Chip and 6 digits PIN based ATM/Debit card

In accordance with Bank Indonesia Circular No. 17/52/DKSP Regarding “Implementation of National Standard for Chip Technology and 6 digit Personal Identification Number for ATM Card and/or Debit Card issued in Indonesia”, herewith kindly be advised that currently ATM/Debit Cards issued by Standard Chartered Bank in Indonesia have already used Chip technology with 6-digit PIN.

For Customers who have not received Chip based and 6-digit PIN Debit Card can reach our Call Center at (021) 57 9999 88 for further information.

After 30 June 2017, all Magnetic Stripe based and 4-digit PIN Debit Cards will be deactivated by the Bank and will not be able to be used for any transaction activity. Therefore, for your convenience, kindly ensure that you obtain and activate your new debit card at the latest by 30 June 2017. The old Magnetic Stripe and 4-digit PIN Debit Card will be automatically deactivated once you activate your new Chip and 6-digit PIN Debit Card. Please destroy your deactivated debit card to prevent any unauthorized usage.

You may refer to for further details related to this regulation.

Should you have further inquiry, please contact our Call Center at (021) 57 9999 88 or 68000 from your mobile phone

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.