Locate Us

ATMs and Branches

Call Us

Customer Contact Centre
Jakarta (021) 579 999 88
Bandung (022) 421 9688
Surabaya (031) 547 2888
Medan (061) 457 2888
Denpasar (0361) 244 888
Semarang (024) 845 0188
Or Contact 68000 from mobile

Customer Request and Feedback

At Standard Chartered, we always put our customers first and treat your feedback with the utmost importance. In order to improve our services and fulfill our role as your right partner, we would like to know more about your needs and hear your feedback. And if you have any feedback as to how we can serve your better, we would be pleased to hear from you. You are welcome to contact our staff at any of the branches or by Phone Banking. At your choice, you may also contact us through the following channels:

  • Standard Chartered Website: www.standardchartered.co.id

  • Branch Operational Hour: Monday to Friday – 9 AM to 3.30 PM

  • Mediasi Perbankan
    Bank Indonesia has now launched a simulation video of 'Mediasi Perbankan' for socialization to customers and internal bank.
    Through 'Mediasi Perbankan', Bank Indonesia will act as the facilitator for customers who are not satisfied with resolutions given by the Bank in order to have win win solution for both sides.

Click here to watch the video

Appropriate Procedures
Once your feedback is received, we will follow up and:

  • Acknowledge receipt of your feedback;
  • Study your feedback and conduct investigation; and
  • Respond to the matters that you have raised.

For any feedback referred to us by a third party, we will directly contact the customer concerned in our follow-up action in order to protect the customer's privacy.

Thank you in advance for sharing with us your valuable feedback and we look forward to building a closer partnership with you in the future.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.