|Customer Contact Centre|
|Jakarta||(021) 579 999 88|
|Bandung||(022) 421 9688|
|Surabaya||(031) 547 2888|
|Medan||(061) 457 2888|
|Denpasar||(0361) 244 888|
|Semarang||(024) 845 0188|
|Or Contact||68000 from mobile|
|Client Service Line||+62 21 5799 9888|
We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.
You are welcome to contact our staff through the online form below:
For security reasons, we are unable to communicate your Bank account or Credit Card numbers through this channel.
At your choice, you may also contact us through the following channels:
- Standard Chartered Online Banking, click here
- 24 hours Customer Contact Centre as stated above.
- Standard Chartered Branch, operational hours: Monday to Friday – 9 AM – 3.30 PM.
- Client Services Group, Menara Standard Chartered 2nd Floor; Jl. Prof. Dr. Satrio No.164, Jakarta 12930, Indonesia
Complaint/Feedback Referred by Third Party
For any feedback referred to us by a third party, we will inform the reference number to them also send the reference number by SMS to customer’s mobile phone based on our system. The third party must provide letter of authority on behalf of customer
Complaints Process for Corporate, Commercial and Institutional Banking:
We value our relationship with you and would love to hear about your experience with us. If you have any feedback as to how we can serve you better, please contact us:
Phone Number: +62 21 5799 9888
We aim to deal with your complaint swiftly and fairly. When dealing with your complaint, we follow our complaint handling procedures