|Customer Contact Centre|
|Jakarta||(021) 579 999 88|
|Bandung||(022) 421 9688|
|Surabaya||(031) 547 2888|
|Medan||(061) 457 2888|
|Denpasar||(0361) 244 888|
|Semarang||(024) 845 0188|
|Or Contact||68000 from mobile|
We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.
You are welcome to contact our staff through the online form below:
For security reasons, we are unable to communicate your Bank account or Credit Card numbers through this channel.
At your choice, you may also contact us through the following channels:
- Standard Chartered Online Banking, click here
- 24 hours Customer Contact Centre as stated above.
- Standard Chartered Branch, operational hours: Monday to Friday – 9 AM – 3.30 PM.
Bank Indonesia has now launched a simulation video of 'Mediasi Perbankan' for socialization to customers and internal bank.
Through 'Mediasi Perbankan', Bank Indonesia will act as the facilitator for customers who are not satisfied with resolutions given by the Bank in order to have win win solution for both sides.
Click here to watch the video
Once your feedback is received, we will follow up and:
- Acknowledge receipt of your feedback;
- Study your feedback and conduct investigation; and
- Respond to the matters that you have raise.
Complaint/Feedback Referred by Third Party
For any feedback referred to us by a third party, we will inform the reference number to them also send the reference number by SMS to customer’s mobile phone based on our system. The third party must provide letter of authority on behalf of customer