Locate Us

ATMs and Branches


Call Us

Customer Contact Centre
Jakarta (021) 579 999 88
Bandung (022) 421 9688
Surabaya (031) 547 2888
Medan (061) 457 2888
Denpasar (0361) 244 888
Semarang (024) 845 0188
Or Contact 68000 from mobile

Reach Us

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

You are welcome to contact our staff through the online form below:

Get in touch


For security reasons, we are unable to communicate your Bank account or Credit Card numbers through this channel.

At your choice, you may also contact us through the following channels:

  1. Standard Chartered Online Banking, click here
  2. Standard Chartered 24 hours Customer Contact Center as stated above.
  3. Standard Chartered Branch, operational hours: Monday to Friday – 8.30 AM – 3.30 PM.
Complaint Handling for Corporate Clients

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

For corporate clients, please contact:

Client Services Team
Menara Standard Chartered Bank
Jl Prof Dr Satrio No. 164
Jakarta 12930

Telephone : (021) 57 999 888
Email : straight2bank.id@sc.com

Operational hours: Monday to Friday, 8.15 AM-4.45 PM

To understand further on complaint process flow, please click here.

Complaint/Feedback Referred by Third Party

For any feedback referred to us by a third party, we will inform the reference number to them also send the reference number by SMS to customer’s mobile phone based on our system. The third party must provide letter of authority on behalf of customer.

After receiving your complaint/feedback, we will investigate and you will receive a reference number through SMS that will be send to your mobile number which saved in our system. You may use this reference number to check on the update of your complaint/feedback.

To understand further on complaint process flow, please click here

Dispute Resolution Process

If you are not satisfied with resolutions given by Standard Chartered Bank Indonesia, customers are advised to contact the below entities in order to have win win solution for both sides:

1. Bank Indonesia (BI), click here
2. Lembaga Alternatif Penyelesaian Sengketa Perbankan Indonesia (LAPSPI), click here

Information on Complaint Handling

To know the total number of complaints received by Standard Chartered Bank in 2018, please click here

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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