Locate Us

ATMs and Branches

Call Us

Customer Contact Centre
Jakarta (021) 579 999 88
Bandung (022) 421 9688
Surabaya (031) 547 2888
Medan (061) 457 2888
Denpasar (0361) 244 888
Semarang (024) 845 0188
Or Contact 68000 from mobile
Client Service Line +62 21 5799 9888

Reach Us

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

You are welcome to contact our staff through the online form below:

Get in touch

For security reasons, we are unable to communicate your Bank account or Credit Card numbers through this channel.

At your choice, you may also contact us through the following channels:

  1. Standard Chartered Online Banking, click here
  2. 24 hours Customer Contact Centre as stated above.
  3. Standard Chartered Branch, operational hours: Monday to Friday – 9 AM – 3.30 PM.
  4. Client Services Group, Menara Standard Chartered 2nd Floor; Jl. Prof. Dr. Satrio No.164, Jakarta 12930, Indonesia
Mediasi Perbankan

For customers who are not satisfied with resolutions given by Standard Chartered Bank Indonesia, customers are advised to contact the below entities in order to have win win solution for both sides:

1. Bank Indonesia (BI), click here.
2. Otoritas Jasa Keuangan (OJK), click here.

Complaint/Feedback Referred by Third Party

For any feedback referred to us by a third party, we will inform the reference number to them also send the reference number by SMS to customer’s mobile phone based on our system. The third party must provide letter of authority on behalf of customer

Complaints Process for Corporate, Commercial and Institutional Banking:

We value our relationship with you and would love to hear about your experience with us. If you have any feedback as to how we can serve you better, please contact us: 

Phone Number: +62 21 5799 9888
Email: straight2bank.id@sc.com

We aim to deal with your complaint swiftly and fairly. When dealing with your complaint, we follow our complaint handling procedures

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.