|Customer Contact Centre|
|Jakarta||(021) 579 999 88|
|Bandung||(022) 421 9688|
|Surabaya||(031) 547 2888|
|Medan||(061) 457 2888|
|Denpasar||(0361) 244 888|
|Semarang||(024) 845 0188|
|Or Contact||68000 from mobile|
We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.
You are welcome to contact our staff through the online form below:
For security reasons, we are unable to communicate your Bank account or Credit Card numbers through this channel.
At your choice, you may also contact us through the following channels:
- Standard Chartered Online Banking, click here
- Standard Chartered 24 hours Customer Contact Center as stated above.
- Standard Chartered Branch, operational hours: Monday to Friday – 8.30 AM – 3.30 PM.
Client Services Group (for corporate client)
Menara Standard Chartered; Jl. Prof. Dr. Satrio No.164, Jakarta 12930, Indonesia
Complaint/Feedback Referred by Third Party
For any feedback referred to us by a third party, we will inform the reference number to them also send the reference number by SMS to customer’s mobile phone based on our system. The third party must provide letter of authority on behalf of customer.
After receiving your complaint/feedback, we will investigate and you will receive a reference number through SMS that will be send to your mobile number which saved in our system. You may use this reference number to check on the update of your complaint/feedback.
To understand further on complaint process flow, please click here
Dispute Resolution Process
If you are not satisfied with resolutions given by Standard Chartered Bank Indonesia, customers are advised to contact the below entities in order to have win win solution for both sides:
1. Bank Indonesia (BI), click here
2. Lembaga Alternatif Penyelesaian Sengketa Perbankan Indonesia (LAPSPI), click here
Information on Complaint Handling
To know the total number of complaints received by Standard Chartered Bank in 2018, please click here