How to Avoid Misuse of Your Credit Card

Your financial security is our first priority. To anticipate misuse and deception of your card, we utilize an Early Fraud Detection service. This service allows us to inform you of any unauthorized transaction or activity related to your card.

We do, however, suggest you check your monthly statement carefully to ensure every transaction on your credit card is made by you as the cardholder.

For further information, contact our Call Centre on (021) 57 9999 88.

Things to do to avoid card looting, deception and misuse:
  • Keep your card in a safe place.
  • Don't share your credit card data or information with other people or strangers.
  • Always check your monthly statement carefully and cross-check with your retained transaction slips to ensure that they match. Any unusual transactions or errors in your statement should be immediately reported to the bank.
  • Your cooperation is appreciated when the bank calls to confirm a recent transaction by phone.
  • Never sign a blank transaction slip.

Report a Lost / Stolen Credit Card

If your card is lost or stolen or if the PIN is disclosed to a third person, then please notify us immediately by calling 24 hour Call Centre at:

Jakarta: +6221 57 9999 88
Bandung: +6222 421 9688
Surabaya: +6231 547 2888
Semarang: +6224 845 0188
Medan: +6261 457 2888

Am I liable for charges to my card if it is lost or stolen? You (or your company if it is a corporate card) are liable for all unauthorised card transactions effected before you notify us of loss, theft or disclosure.

Call Us

Call our hotline for further information.

(021) 57 9999 88

Locate Us

Visit the branch that is nearest to you.

Find a Branch »

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.