Credit Cards FAQs

How long does it take to apply for a credit card?

Provided you submit all the document(s) required, it should take approximately 7-14 business days to approve your credit card.

What are my obligations to hold a credit card?

To make at least the minimum monthly repayment of 10% of the total outstanding balance or IDR 50,000, whichever is higher on the due date.

As Principal Cardholder, you are also liable to pay for transactions made by your Supplementary Cardholders (if any).

Will I be charged anything extra if I use my card overseas?

Billing received from overseas (including online or overseas transaction) will be converted into Rupiah based on the exchange rate and applicable administration fee determined by Visa or MasterCard International as at the date the transaction is received by the Bank together with the Bank’s conversion fee of (i) 2% for credit card with MasterCard Logo (ii) 3% for credit card with Visa Logo (exclude Visa Infinite) or (iii) 1.5% for Visa Infinite credit card

How much is the interest charges?

2.95% per month

How much is the late payment fees?
Gold Titanium Business Card MasterCard Platinum
3% from total outstanding or Rp150.000 whichever is lower 3% from total outstanding or Rp150.000 whichever is lower 3% from total outstanding or Rp150.000 whichever is lower 3% from total outstanding or Rp150.000 whichever is lower
How do I report that my card has been lost or stolen?

You must notify us immediately if you become aware that your Card has been lost, stolen or misused. Please call +62 21 57 9999 88 or 68000 from mobile to notify us of the stolen card.

How can I make payments on my credit card account?

You can make payment through the following payment points:

  • Teller
  • ATM
  • Online Banking
  • Other Payment Channel
If I suspect someone has stolen my password or used it to make a fraudulent purchase, what should I do?

You must notify us immediately if you become aware that your Card has been lost, stolen or misused. Please call +62 21 57 9999 88 or 68000 from mobile number to notify us of the fraudulent purchase.

How do cash advances from a credit card work?

Cash Advance fee per transaction is :

Gold/Titanium Busisness Card Regular All Platinum WorldMiles Infinite
6% or Rp.75.000
(whichever is higher)
6% or Rp.100.000
(whichever is higher)
What should I do if someone opens a credit card in my name?

You must notify us immediately if you become aware of such incident. Please call +62 21 57 9999 88 or 68000 from mobile number to notify us of the the incident and we will block your card pending further investigation.

How to apply for a credit card and what are the requirements?

General requirements needed are as follow:
1. KTP (Citizenship Identity Card, for Indonesian)/ KITAS (Temporary Living Address Proof) & Passport (for foreigners)
2. NPWP (Personal Tax Number, for credit limit up to > IDR50mio)
3. Other bank credit card that already issued more than 1 year ago
Download general terms & conditions of credit card at here

To choose the card type and register online, please click here

What are the card promotional offers this month?

This month promotion can be seen at here

The Good Life Privileges

What is The Good Life?

The Good Life (TGL) program is Standard Chartered’s privileges program that allows our credit and debit cardholders the enjoyment of best-in-class privileges at popular establishments.

How do I enjoy the privileges?

Simply spend using our credit or debit cards at our participating partners. The list of participating partners can be found at www.sc.com/id/en/credit-cards/the-good-life-privileges/ . You can even download our TGL mobile application, available on both the App Store and Google Play to enjoy these offers

How do mobile coupons work?

From time to time, we serve to bring you some of the best privileges from our participating partners which are limited to a fixed number of redemptions. These mobile coupons are found on our The Good Life mobile application.

How do I redeem a mobile coupon?

You can only redeem mobile coupons with our The Good Life mobile application. Coupons that can be redeemed are filed under the Coupon tab.
Simply click on an available coupon and then click on “Redeem”.

What are cross border privileges?

To enhance the benefits our cardholders are getting, The Good Life program consists of cross border privileges which extend privileges from various countries to each and every cardholder regardless of the card issuing country. For example, if you hold a Standard Chartered card issued in Singapore, you would be able to enjoy The Good Life privileges in various countries like Hong Kong, Malaysia, and Thailand, etc.

 


Call Us

Call our hotline for further information.

(021) 57 9999 88
68000 (Mobile)

Locate Us

Visit the branch that is nearest to you.

Find a Branch »

Back to Top

Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

Proceed