We value your financial security. To anticipate any risk or possibility of card fraud or misuse, we implement an early preventive service (Early Fraud Detection). With this service, it is possible for us to inform you in private should any suspicious or unusual transactions occur.
However, we suggested that you always check your monthly Consolidated Statement or your account activity through ATM or iBanking to ensure that you, as card holder, has personally performed every transaction with your ATM Card.
Hints to avoid card theft, fraud or misuse
Sign the back of your card immediately
Keep your ATM card in a safe place
Do not give any data or information about your ATM card to other persons or unknown parties
Check your monthly Consolidated Statement or your account activity through ATM or iBanking and compare it with transaction forms to ensure that the transactions printed in the Consolidated Statement are according to the transactions that you made. Immediately report all differences or mistakes to the bank.
We act in your best interests, please cooperate if the Bank contacts you to confirm a transaction, usually by telephone.
Never sign any blank transaction form
Change your ATM Card PIN regularly
Reporting the loss of your ATM card
If your card is lost or stolen, please inform us immediately through our 24-hours Call Centre service at the following telephone numbers:
Jakarta: +6221 57 999 88 Bandung: +6222 421 9688 Surabaya: +6231 547 2888 Semarang: +6224 845 0188 Medan: +6261 457 2888
or 68000 from mobile
Will you still assume responsibility for your card transaction when your card is lost? You will assume responsibility for all illegal transactions before the time you report the loss of your card.
Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.
Disclaimer
Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.
A security vulnerability has been detected in the commonly used OpenSSL 1.0.1a-f. The Open Secure Sockets Layer (SSL) provides communication security and privacy over the Internet for applications such as web, email, instant messaging (IM), virtual private networks, etc.
Standard Chartered Bank websites and banking services are secure and not affected by this vulnerability. However, please remain vigilant and contact the Bank if you notice any suspicious activity in your account.
You're about to leave our website
This is to inform that by clicking on the hyperlink, you will be leaving sc.com/id and entering a website operated by other parties:
Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.
The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.
This link brings you to a third party Website, over which Standard Chartered Bank has no control ("3rd Party Website"). Use of the 3rd Party Website will be entirely at your own risk, and subject to the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.
Standard Chartered Bank makes no warranties, representations or undertakings about and does not endorse, recommend or approve the contents of the 3rd Party Website.
In addition to the terms stated in Standard Chartered Bank's Important Legal Notices, Standard Chartered Bank shall have no responsibility or liability in connection with the content of or the consequences of accessing the 3rd Party Website, including any virus arising from or system failure associated with the 3rd Party Website.
In the event of any inconsistency between the terms herein / the Bank's Important Legal Notices and the terms on the 3rd Party Website, the terms herein / the Bank's Important Legal Notices will prevail.
By clicking "Proceed", you will be confirming that you have read and agreed to the terms herein and in the Bank's Important Legal Notices.
