How to avoid misuse of your ATM card

We value your financial security. To anticipate any risk or possibility of card fraud or misuse, we implement an early preventive service (Early Fraud Detection). With this service, it is possible for us to inform you in private should any suspicious or unusual transactions occur.

However, we suggested that you always check your monthly Consolidated Statement or your account activity through ATM or iBanking to ensure that you, as card holder, has personally performed every transaction with your ATM Card.

Hints to avoid card theft, fraud or misuse
  • Sign the back of your card immediately
  • Keep your ATM card in a safe place
  • Do not give any data or information about your ATM card to other persons or unknown parties
  • Check your monthly Consolidated Statement or your account activity through ATM or iBanking and compare it with transaction forms to ensure that the transactions printed in the Consolidated Statement are according to the transactions that you made. Immediately report all differences or mistakes to the bank.
  • We act in your best interests, please cooperate if the Bank contacts you to confirm a transaction, usually by telephone.
  • Never sign any blank transaction form
  • Change your ATM Card PIN regularly

Reporting the loss of your ATM card

If your card is lost or stolen, please inform us immediately through our 24-hours Call Centre service at the following telephone numbers:

Jakarta: +6221 57 999 88
Bandung: +6222 421 9688
Surabaya: +6231 547 2888
Semarang: +6224 845 0188
Medan: +6261 457 2888

Will you still assume responsibility for your card transaction when your card is lost? You will assume responsibility for all illegal transactions before the time you report the loss of your card.

Call Us

Call our hotline for further information.

(021) 57 9999 88

Locate Us

Visit the branch that is nearest to you.

Find a Branch »

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.