ATM Services

ATM Services

Overview

We are ready to help you

Keep Your ATM Card Secure

Standard Chartered ATM Location

National Payment Gateway

Transaction Charges and Limit

Fund Transfer to ATM Bersama

• Card Activation

  Don’t Forget! For your safety please active your ATM card immediately:

  • Call our Customer Contact Centre 021 57 9999 88 or
  • Through Online Banking
  • Visit nearest branch

  Cash Withdrawal

  

  • Use ATM with ATM Bersama logo to do cash withdrawal in Indonesia
  • Use ATM with Cirrus Logo to do cash withdrawal overseas

  Transfer

  Use ATM with ATM Bersama logo to do transfer between Standard Chartered Bank or other bank account

  As Debit Card

  
  Your ATM card can be used as debit card in merchant, in Indonesia as well as overseas. Please ensure that MasterCard logo is available on the EDC machine.

  ATM Standard Chartered Bank

  Standard Chartered ATM gives you 24-hour access to your savings and current accounts:

  • Talking ATM
  • New ATM systems with best facility and security level are now available in all branches
  • Check account balances
  • Print last 10 transactions (mini statement)
  • Change your PIN code
  • Transfer between accounts in Standard Chartered
  • Transfer to other account of other bank within ATM Bersama network
  • Standard Chartered Bank Credit Card and KTA payment
  • Bill Payment
  • Mobile Topup

  PIN or Signature Usage

  Transaction Type	Signature	PIN
  Transaction on ATM SCB machine or ATM machine with MasterCard or Cirrus logo	-	√
  Shopping on EDC machine with MasterCard logo	√	-
  Online Shopping	Not Applicable	Not Applicable

• We are ready to help you

  We are ready to help you when you have any difficulties in ATM/Debit Transactions:

  Problem	Related Unit	Items to Prepare
  Captured ATM Card	Contact to Our Customer Service or 24-hour Customer Contact Center	• Valid ID/Passport • Account Number/ATM Card Number
  Lost ATM Card	Contact to Our Customer Service or 24-hour Customer Contact Center	• Report lost card from the Police • Valid ID/Passport • Account Number/ATM Card Number
  Damaged ATM Card	Contact to Our Customer Service at the nearest branch	• Damaged ATM Card
  Unsuccessful ATM Transaction	Contact to Our Customer Service or 24-hour Customer Contact Center	• ATM Receipt (if any) • Date, time and location of ATM Transaction • Account Number/ATM Card Number
  Forgot PIN	Contact to Our Customer Service at the nearest branch	• Valid ID/Passport • Account Number/ATM Card Number
  Unsuccessful Phone Banking Transaction	Contact to Our Customer Service or 24-hour Customer Contact Center	• Date and time of phone Banking Transaction • Account Number/ATM Card Number
  Forgot TIN	Contact to Our Customer Service at the nearest branch	• Account Number/ATM Card Number

  Upon receiving customer complaint regarding ATM/Debit card, an automated SMS acknowledging we have receive the complaint will be sent to customer’s registered mobile phone number in our system. Written complaint will be solved in 20 (twenty) working days, however period of complaint handling depends on the complexity of the problems*. We will update customer when it takes longer time to solve the problem.

  Below is the estimated turnaround time to solve the problems:

  Transaction by Using SCB** Indonesia ATM Card on Network	Maximum days to complaint after transaction was performed (Calendar Days)	Estimated Turnaround Time to Handle the Complaint (Working Days)
  ATM SCB in Indonesia	60	14
  ATM SCB overseas	60	60
  ATM Bersama	60	14
  MasterCard Network	60	60

  *For problem related to ATM SCB Overseas and MasterCard network
  **Standard Chartered Bank

  If your ATM card is lost or stolen

  Please inform or report to us immediately through Customer Contact centre on following numbers:

  Jakarta: +6221 57 999 88
  Bandung: +6222 421 9688
  Surabaya: +6231 547 2888
  Semarang: +6224 845 0188
  Medan: +6261 457 2888
  or 68000 from mobile

  If your ATM card is captured or You Forgot Your PIN

  We don’t permanently block Standard Chartered ATM card captured at Standard Chartered Bank ATM, unless requested by you. Please show your valid KTP/Passport for retrieval. No one except cardholder can retrieve the card. If your card is captured at ATM Bersama or Cirrus network, standard procedures regulate your ATM card to be destroyed.

• How to avoid misuse of your ATM card

  We value your financial security. To anticipate any risk or possibility of card fraud or misuse, we implement an early preventive service (Early Fraud Detection). With this service, it is possible for us to inform you in private should any suspicious or unusual transactions occur.

  However, we suggested that you always check your monthly Consolidated Statement or your account activity through ATM or iBanking to ensure that you, as card holder, has personally performed every transaction with your ATM Card.

  Hints to avoid card theft, fraud or misuse

  • Sign the back of your card immediately
  • Keep your ATM card in a safe place
  • Do not give any data or information about your ATM card to other persons or unknown parties
  • Check your monthly Consolidated Statement or your account activity through ATM or iBanking and compare it with transaction forms to ensure that the transactions printed in the Consolidated Statement are according to the transactions that you made. Immediately report all differences or mistakes to the bank.
  • We act in your best interests, please cooperate if the Bank contacts you to confirm a transaction, usually by telephone.
  • Change your ATM Card PIN regularly

• Standard Chartered ATM Location

  JAKARTA
  Satrio Menara Standard Chartered Lantai Dasar Jl. Prof DR Satrio No.164 Jakarta 12930 Tel: (021) 57 999 000 Fax: (021) 572 1234 / 573 9631	Mangga Dua Ruko Mal Mangga Dua Blok RM No.7 Jl. Mangga Dua Raya Jakarta 14430 Tel: (021) 6230 3818 Fax: (021) 6230 3808	Kebon Jeruk Graha Multi Jl. Panjang No.55 Jakarta 11530 Tel: (021) 5367 4775 Fax: (021) 5367 4746	Puri Rukan Grand Puri Niaga Jl. Puri Kencana Blok K6 No. 2A Kembangan Selatan Jakarta Barat 11610 Tel: (021) 5835 1860 Fax: (021) 5835 1869
  Sunter Rukan Puri Mutiara Blok A Kav No.97 Sunter Agung Jakarta 14350 Tel: (021) 6531 0939 Fax: (021) 6531 0669	Kelapa Gading Jl. Raya Bulevar Barat Blok LC No.24 Jakarta 14240 Tel: (021) 4585 3385 Fax: (021) 4585 3370	Pondok Indah Pondok Indah Plaza V Jl. Marga Guna Raya Blok C No.1 Jakarta 12310 Tel: (021) 726 4755 Fax: (021) 726 4757	Tomang Griya Sinta Lt. 1 Jl. Tomang Raya no.39 Jakarta Barat 11440 Tel: (021) 569 80760 Fax: (021) 569 80761
  Pluit Pluit Village MG 33 Jl. Pluit Indah Raya Jakarta 14450 Tel: (021) 668 3925 Fax: (021) 668 3551	Pantai Indah Kapuk (PIK) Ruko Cordoba Blok E no 1 Jl. Marina Raya - Bukit Golf Mediterania Pantai Indah Kapuk Jakarta 14460 Tel: (021) 5698 3750 Fax: (021) 5698 3740	Gajah Mada Jl. Gajah Mada No. 157-157A Jakarta 11130 Tel: (021) 6387 0506 Fax: (021) 6297 480	Tanah Abang The Boulevard, Ground Floor Jl. Fachrudin Raya No. 5 Jakarta Pusat 10250 Tel: (021) 316 1615 Fax: (021) 319 91389
  Permata Hijau The Bellezza Shopping Arcade Apartemen Bellezza Arteri Permata Hijau Jl. Letjen Soepeno No. 34 Blok G11A - G11B Jakarta Selatan Tel: (021) 5366 4900 Fax: (021) 5366 4757	Tebet Graha Pratama Jl. MT Haryono Kav 15 Jakarta Selatan	Kuningan Atrium Mulia Ground Floor Jl. HR Rasuna Said Kav B10-11 Suite 103 Jakarta Selatan Tel: (021) 5290 7023 Fax: (021) 5290 7025
  TANGERANG	BANDUNG
  Bumi Serpong Damai (BSD) Ruko Golden Boulevard Blok F1 no 7 Jln Pahlawan Seribu, BSD City Tangerang 15322 Tel: (021) 538 6468 Fax: (021) 5316 0887	Juanda Jl. Ir.H.Juanda No.16 Bandung 40115 Tel: (022) 424 1944 Fax: (022) 426 0926	Pasir Kaliki Paskal Hyper Square Blok A No.01 Jl. Pasir Kaliki No.25-27 Bandung 40181 Tel: (022) 8606 0680 Fax: (022) 8606 0928
  SURABAYA
  Basuki Rahmat Menara Standard Chartered Bank Jl. Basuki Rahmat No.63-65 Surabaya 60271 Tel: (031) 532 0311 Fax: (031) 545 8862	Darmo Bukit Darmo Boulevard No. 2-2A Surabaya 60226 Tel: (031) 7320 901 Fax: (031) 7320 896	Manyar Jl. Manyar Kertoarjo 67 Surabaya 60116 Tel: (031) 593 0568 Fax: (031) 593 0825
  SEMARANG	MEDAN	DENPASAR	MAKASSAR
  Ahmad Yani Jl. A.Yani No.155 A Semarang 50010 Tel: (024) 841 0000 Fax: (024) 845 1111	Imam Bonjol Jl. Imam Bonjol No.17 Medan 20151 Tel: (061) 451 2000 / 453 8800 Fax: (061) 451 0550	Teuku Umar Gedung Standard Chartered Bank Jl. Teuku Umar 2-4 / Ruko 9-12 Denpasar - Bali 80114 Tel: (0361) 223 700 Fax: (0361) 223 737	Sudirman Jl. Jend. Sudirman No. 70 Makassar 90113 Tel: (0411) 871 551 Fax: (0411) 871 552

• Standard Chartered ‘National Payment Gateway’ National ATM/ Debit Card

  

  Bank Indonesia introduced National Payment Gateway ‘NPG’ as system which integrates all payment channels for electronic transaction. With interconnection among switching provider and interoperability, NPG provides possibility hence electronic transactions can be leveraged by all Indonesians, therefore community can enjoy safe, high quality and efficient electronic transaction service.

  As a starting point, ATM/ Debit Card with National logo will be introduced to community. Every account holder in Indonesia is required to have at least one ATM/ Debit Card with ‘NPG’ logo issued by one of Issuer Bank in Indonesia.

  As participation of the NPG program, Standard Chartered Bank proudly presents National ATM/ Debit Card with NPG logo. This card is dedicated for ATM/ Debit transaction in domestic, hence it can be used on all ATM network and for purchase transaction within Indonesia. Chip technology with national standard with 6-digit Online PIN has been embedded on this card to ensure your transaction’s security.

  Standard Chartered International MasterCard ATM/ Debit Card which has been owned by customer can still be used align with its purpose.

  Come to the nearest branch to create your Standard Chartered National ATM/ Debit Card. For further information, please contact our Call Centre at 68000

• Transaction Charges and Limit (In IDR or equivalen)

  
  

  Transaction Limit per Day

  Card Type	Cash Withdrawal	Shopping	Transfer
  			To your own account at Standard Chartered Bank	To other account at Standard Chartered Bank	To other account at other Bank within ATM Bersama network*
  Priority Banking	10,000,000	20,000,000	Unlimited	80,000,000	25,000,000
  Personal Banking	8,000,000	15,000,000	Unlimited	60,000,000	25,000,000

  *Maximum transfer 10,000,000 per transaction and 25,000,000 per day
  
  

  Transaction Fee

  Priority Banking Standard Chartered Bank

  Transaction Limit per Day

  Card Type	Cash Withdrawal	Shopping	Transfer
  			To your own account at Standard Chartered Bank	To other account at Standard Chartered Bank	To other account at other Bank within ATM Bersama network*
  Priority Banking	10,000,000	20,000,000	Unlimited	80,000,000	25,000,000
  Personal Banking	8,000,000	15,000,000	Unlimited	60,000,000	25,000,000

  *Maximum transfer 10,000,000 per transaction and 25,000,000 per day
  
  Transaction Fee*

  Network	Shopping	Withdrawal	Balance Inquiry	Transfer
  MasterCard	FREE	Not Applicable	Not Applicable	Not Applicable
  Cirrus	Not Applicable	25,500**	FREE	Not Applicable
  ATM Bersama	7,500	FREE	FREE	7,500

  *Free of charge for all transactions on Saving Plus account.
  ** For withdrawal on Current Account: Free of Charge
  
  

  Personal Banking Standard Chartered Bank

  Transaction Fee*

  Network	Shopping	Withdrawal	Balance Inquiry	Transfer
  MasterCard	FREE	Not Applicable	Not Applicable	Not Applicable
  Cirrus	Not Applicable	25,500**	FREE	Not Applicable
  ATM Bersama	7,500	7,500**	FREE	7,500

  *Free of charge for all transactions on Saving Plus account.
  ** For withdrawal on Saving Plus account: Free of charges (6 times/month)
  
  

  Card Fees

  Type	Fees
  Card Issuance Fee	FREE
  Card Replacement Fee due to broken or loss	IDR 25.000,-

• Fund Transfer to ATM Bersama

  Bank Name	Bank Code	Bank Name	Bank Code	Bank Name	Bank Code
  Bank Aceh	116	Bank Mayora	553	Citibank	031
  Bank Andara*		Bank Mega	426	DBS Bank	046
  Bank ANZ Indonesia	061	Bank Mega Syariah	506	HSBC	041
  Bank Artos Indonesia	542	Bank Mestika Dharma	151	Indosat (Dompetku)	789
  Bank Bengkulu	133	Bank Muamalat Indonesia Syariah	147	Mandiri	008
  Bank BJB	110	Bank Nagari	118	Mutiara Bank	095
  Bank BNP	145	Bank NTB	128	Nobu Bank	503
  Bank BPD DIY	112	Bank NTT	130	Panin Bank	019
  Bank BPD Kaltim	124	Bank OCBC NISP	028	Panin Bank Syariah	517
  Bank BPD Sulteng	134	Bank of China **	069	Permata Bank	013
  Bank BRI Agro	494	Bank of India Indonesia	146	Rabobank	089
  Bank BTN	200	Bank Papua	132	Standard Chartered Bank Indonesia	050
  Bank BTPN	213	Bank Pundi	558	Telkomsel * (T-Cash)
  Bank Bukopin	441	Bank QNB Kesawan	167	Bank Agris	945
  Bank Capital	054	Bank Riau Kepri	119	Bank ANDA	088
  Bank Commonwealth	950	Bank Saudara	212	Bank Artha Graha	037
  Bank Danamon	011	Bank Sinarmas	153	Bank BCA Syariah	536
  Bank DKI	111	Bank Sulselbar	126	Bank Bumi Arta	076
  Bank Ekonomi Raharja	087	Bank Sultra	135	Bank Central Asia	014
  Bank Ganesha	161	Bank Sulut	127	Bank CTBC	949
  Bank ICB Bumiputera	485	Bank Sumsel Babel	120	Bank HANA	484
  Bank ICBC Indonesia *		Bank Sumut	117	Bank Jasa Jakarta	472
  Bank Ina Perdana	513	Bank Syariah Mandiri	451	Bank Maspion	157
  Bank Index Selindo	555	Bank UOB Indonesia	023	Bank of Tokyo-Mitsubishi UFJ	042
  Bank Jabar Banten Syariah	425	Bank Woori Indonesia	068	Bank Royal Indonesia	501
  Bank Jambi	115	BII Maybank	016	Bank Sahabat Sampoerna	532
  Bank Jateng	113	BNI 46	009	Bank SBI Indonesia	498
  Bank Jatim	114	BPD Bali	129	Bank Syariah Bukopin	521
  Bank Kalbar	123	BPR Eka Bumi Artha *	699	Bank Victoria	566
  Bank Kalsel	122	BPR Karyajatnika Sadaya	688	Bank Victoria Syariah	405
  Bank Kalteng	125	BPR Semoga Jaya	558	Bank Windu Kencana	036
  Bank Kesejahteraan Ekonomi	535	BPR Supra Artapersada *		Bank Lippo	026
  Bank Lampung	121	BRI	002	Bank Harda	567
  Bank Maluku	131	BRI Syariah	422
  Bank Mayapada Internasional	097	CIMB Niaga	022