Banking at your fingertips anytime, anywhere.

Smart Access Key

For you our valuable customers, we offer you a convenience way to enjoy 8 variety of information and transactional features with only 1 easy to remember Smart Access Key, through our Standard Chartered Bank Indonesia - Automatic Voice Response service. Enjoy the convenience!

Menu SCB Customer* (press) Smart Access for SCB Customer* (press) SCB Customer without TIN / Non-Customer** (press)
Language Selection:
– Indonesian language is a default language to use in this service
– English Language 1 1
For account/credit card information or transactional (Account / credit card balance will be informed automatically)

a. Enter: 16-digit ATM card / credit card number / 11-digit loan account number / 9-digit company ID

b. Enter: 6-digit Telephone Identification Number (Banking) or date of birth (Credit Card)

Annual Fee Information 2-1-2 *1
Last 10 saving / current account transaction 2-1-1 *2
Fund Transfer - Standard Chartered Bank own account 2-2-1 *3
Standard Chartered Bank Credit Card Payment 2-2 *5
Fixed Deposit balance information 2-3 *6
Change Telephone Identification Number 2-4 *7
Branch Location Information 4 4
Application Status, Exchange rates, Deposits rates and other product information 5 5
ATM PIN Creation *78
Credit Card PIN Creation *89

*Standard Chartered Bank Indonesia customer who has Telephone Identification Number (TPIN) and Standard Chartered Bank Indonesia credit card Holder.
**Standard Chartered Bank Indonesia customer who has not Telephone Identification Number (TIN) and Non-customer.

Do you need information guide? We provide easy & accurate services

Standard Chartered Bank Indonesia - Customer Contact Centre puts banking at your fingertips anytime from anywhere. We serve you 24 hours a day and 7 days a week.

SCB Call Centre Services

Through the features of banking, credit card, loan and Small & Medium Enterprise features available at our SCB Call Centre Services, you can easily access services:

No Services Banking Credit Card / Personal Loan Business Banking
1 Balance information
2 The last 10 transactions
3 Fixed Deposit balance information
4 Banking Consolidated / Billing Statement Request
5 Exchange rate information
6 Information about products, features, program, terms and conditions
7 Investment balance information
8 Fund Transfer to Standard Chartered Bank Indonesia own account
9 Updating data*
10 Lost or stolen ATM / Credit Card blocking
11 Standard Chartered Bank Credit Card / Loan payment
12 Reward Points information
13 Credit Card Limit Upgrade request
14 Request for Supplementary Credit Card
15 Credit Card / Loan application status
16 E-Statement Registration (Consolidated / Billing Statement)
17 EZ Bill Registration (auto debt bill payment)

* Term & condition applied

Criteria for Access SCB Contact Centre

1. Standard Chartered Bank Indonesia banking customer (Individual or business banking):

  • Hold an active saving/current account/ATM card Company ID.
  • Hold a Telephone Identification Number (TIN) that can be acquired by calling our Call Centre.

2. Credit card holder and Loan facility at Standard Chartered Bank Indonesia.

  • Hold an active credit card / loan facility at Standard Chartered Bank Indonesia.
  • Using Personal Data as verification to obtain financial information and payment information of credit card or loan facility.

Access Numbers Information in 5 Cities in Indonesia and Email

Jakarta (021) 57 9999 88
Bandung (022) 421 9688
Semarang (024) 845 0188
Surabaya (031) 547 2888
Medan (061) 457 2888

Call Us

Call our hotline for further information.

(021) 57 9999 88

Locate Us

Visit the branch that is nearest to you.

Find a Branch »

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.