Banking at your fingertips anytime, anywhere.

Banking Services

Through banking features at our Customer Contact Centre, you can easily access various banking services, currency exchange, interest enquiries and other Standard Chartered Bank products:

  • Balance information
  • The last 10 transactions in your account
  • Balance and interest on term deposit information
  • Account report information
  • Exchange rate information
  • Information about products, features, terms and conditions
  • Investment balance information
  • Transfer
  • Data update through Customer Contact Centre
  • Lost or stolen ATM card blocking

Credit Card and Loan

You can access various information about Standard Chartered Bank Credit Cards and Loans at our Customer Contact Centre:

  • Credit Card and Loan account information
  • Credit Card payment information
  • Reward Points information
  • Credit Card program information
  • Request for Credit Card bill report
  • Request for Credit Card limit upgrade
  • Request for Supplementary Credit Card
  • Credit Card payment
  • Data update through Customer Contact Centre
  • Credit Card and Loan application status
  • Lost or stolen Credit Card blocking

Small and Medium Enterprise

Through Small and Medium Enterprise features in our Customer Contact Centre, you can easily access various information about Small and Medium Enterprise Facilities from Standard Chartered Bank:

  • Account balance information
  • The last 10 account transactions
  • Information about term deposit interest
  • Exchange rate information
  • Information about products, features, terms and conditions
  • Data update through Customer Contact Centre
  • Small and Medium Enterprise Loan application status

Small and Medium Enterprise Customer Contact Centre operates only during office hours.


When you remit funds through Standard Chartered, you'll have at your disposal, a comprehensive range of money transfer options. You can be assured that whether it's local or foreign currency transfer to local or overseas destinations, your money will reach its destination safely and quickly.

Moreover, you can take advantage of our wide range of foreign currencies and attractive exchange rates. Simply call our Contact Centre at (021) 57 9999 88 or 68000 from cellular phone to find out the latest exchange rates.

Consolidated Statement

If you have several accounts with us, you have the option of requesting a single consolidated statement of your accounts. This covers transactions in all your accounts, giving you a complete picture of your finances, month after month.

Express Key

1* Account balance information
2* The Last 10 transactions
3* Transfer between accounts
4* Information on total Credit Card usage and transaction
5* Credit Card payment
6* Deposit balance information

Customer Contact Centre

Jakarta (021) 57 9999 88
Bandung (022) 421 9688
Semarang (024) 845 0188
Surabaya (031) 547 2888
Denpasar (0361) 244 888
Medan (061) 457 2888
Or 68000 from mobile

Other Services


Standard Chartered Bank Customers can easily report their complaints to our 24-hours Customer Contact Centre on (021) 57 9999 88 or 68000 from mobile.

Telephone Identification Number (TIN)

To access various services through our Customer Contact Centre, you must obtain a Telephone Identification Number (TIN). If you don't have a Telephone Identification Number (TIN), you can visit one of the bank's branches or contact our Customer Contact Centre: 021 57 9999 88.

Call Us

Call our hotline for further information.

(021) 57 9999 88

Locate Us

Visit the branch that is nearest to you.

Find a Branch »

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.