Through banking features at our Customer Contact Centre, you can easily access various banking services, currency exchange, interest enquiries and other Standard Chartered Bank products:
Balance information
The last 10 transactions in your account
Balance and interest on term deposit information
Account report information
Exchange rate information
Information about products, features, terms and conditions
Investment balance information
Transfer
Data update through Customer Contact Centre
Lost or stolen ATM card blocking
Credit Card and Loan
You can access various information about Standard Chartered Bank Credit Cards and Loans at our Customer Contact Centre:
Credit Card and Loan account information
Credit Card payment information
Reward Points information
Credit Card program information
Request for Credit Card bill report
Request for Credit Card limit upgrade
Request for Supplementary Credit Card
Credit Card payment
Data update through Customer Contact Centre
Credit Card and Loan application status
Lost or stolen Credit Card blocking
Small and Medium Enterprise
Through Small and Medium Enterprise features in our Customer Contact Centre, you can easily access various information about Small and Medium Enterprise Facilities from Standard Chartered Bank:
Account balance information
The last 10 account transactions
Information about term deposit interest
Exchange rate information
Information about products, features, terms and conditions
Data update through Customer Contact Centre
Small and Medium Enterprise Loan application status
Small and Medium Enterprise Customer Contact Centre operates only during office hours.
Remittances
When you remit funds through Standard Chartered, you'll have at your disposal, a comprehensive range of money transfer options. You can be assured that whether it's local or foreign currency transfer to local or overseas destinations, your money will reach its destination safely and quickly.
Moreover, you can take advantage of our wide range of foreign currencies and attractive exchange rates. Simply call our Contact Centre at (021) 57 9999 88 or 68000 from cellular phone to find out the latest exchange rates.
Consolidated Statement
If you have several accounts with us, you have the option of requesting a single consolidated statement of your accounts. This covers transactions in all your accounts, giving you a complete picture of your finances, month after month.
Express Key
1*
Account balance information
2*
The Last 10 transactions
3*
Transfer between accounts
4*
Information on total Credit Card usage and transaction
5*
Credit Card payment
6*
Deposit balance information
Customer Contact Centre
Jakarta
(021) 57 9999 88
Bandung
(022) 421 9688
Semarang
(024) 845 0188
Surabaya
(031) 547 2888
Denpasar
(0361) 244 888
Medan
(061) 457 2888
Or 68000 from mobile
Other Services
Complaint
Standard Chartered Bank Customers can easily report their complaints to our 24-hours Customer Contact Centre on (021) 57 9999 88 or 68000 from mobile.
Telephone Identification Number (TIN)
To access various services through our Customer Contact Centre, you must obtain a Telephone Identification Number (TIN). If you don't have a Telephone Identification Number (TIN), you can visit one of the bank's branches or contact our Customer Contact Centre: 021 57 9999 88.
Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.
Disclaimer
Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.
A security vulnerability has been detected in the commonly used OpenSSL 1.0.1a-f. The Open Secure Sockets Layer (SSL) provides communication security and privacy over the Internet for applications such as web, email, instant messaging (IM), virtual private networks, etc.
Standard Chartered Bank websites and banking services are secure and not affected by this vulnerability. However, please remain vigilant and contact the Bank if you notice any suspicious activity in your account.
You're about to leave our website
This is to inform that by clicking on the hyperlink, you will be leaving sc.com/id and entering a website operated by other parties:
Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.
The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.
This link brings you to a third party Website, over which Standard Chartered Bank has no control ("3rd Party Website"). Use of the 3rd Party Website will be entirely at your own risk, and subject to the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.
Standard Chartered Bank makes no warranties, representations or undertakings about and does not endorse, recommend or approve the contents of the 3rd Party Website.
In addition to the terms stated in Standard Chartered Bank's Important Legal Notices, Standard Chartered Bank shall have no responsibility or liability in connection with the content of or the consequences of accessing the 3rd Party Website, including any virus arising from or system failure associated with the 3rd Party Website.
In the event of any inconsistency between the terms herein / the Bank's Important Legal Notices and the terms on the 3rd Party Website, the terms herein / the Bank's Important Legal Notices will prevail.
By clicking "Proceed", you will be confirming that you have read and agreed to the terms herein and in the Bank's Important Legal Notices.
