Understanding and responding to your requirements, at home and abroad.

Understanding and responding to your requirements, at home and abroad.

As a Priority Banking customer you are looking for a premium level of service and attention wherever you are. It’s what you can expect from a total banking relationship.


Dedicated Relationship Team

You are looking for world class personalised service. By placing a Dedicated Relationship Team at your service we will ensure that you get the attention and expertise you deserve.

Your Relationship Team comprises of:

  • A skilled and dedicated Relationship Manager who is assigned to manage and oversee your total relationship with the bank
  • A qualified team of product experts who can help you on a wide range of financial requirements such as investments, foreign exchange, insurance, mortgages and business account services
  • Designated service support at the Priority Banking Centres and branches

With our team approach, you can rest assured that you will always receive the right level of service, expertise and attention in your banking relationship with us.

Ask Once And It's Done Service

Ask Once And It's Done Service

As our Priority Banking customer, we understand your need for a faster, simpler and differentiated banking experience. From the way you bank with us, to the way you reach us.

Here are some examples of how we serve you:

  • Your interactions with us will always be facilitated through dedicated banking channels that provide you the exclusivity that you deserve. These include Priority Banking Centres, special teller queues and hotlines in your country
  • Your specific requests will always be responded to promptly with solutions from our highly empowered Relationship Teams at our branches and call centres

Here are the services our professional Call Centre team can provide:

Services Type of Services
Telephone PIN Telephone PIN creation to be used for fund transfer to SCB accounts
Credit Card •Credit Card activation
•Regenerate Credit Card PIN
•Permanent Credit Limit Increase
•Temporary Credit Limit Increase
•Balance Information and Reprint Billing
•Block Credit Card if card is lost or stolen
•Follow up status of Credit Card & PIN delivery
Debit / ATM Card •Debit / ATM Card Activation
•Regenerate Debit / ATM PIN
•Block Debit / ATM Card if card is lost or stolen
•Follow up status of Debit / ATM Card & PIN delivery
Consolidated Statement •Reprint Consolidated Statement
Customer Data Change •Address: mailing, home or office address.
•Contact Number: home, mobile and office phone number
•Email address
•Employers name
CASA Balance information
  • Your transactions and new product applications, be they deposit accounts, credit card or property loans, are both simplified and fast-tracked for your convenience

And when you bring a problem or an issue to our attention, we will ensure that we resolve it in the shortest possible time whilst keeping you fully informed in the process.

As our Priority Banking customer, you only need to ask us once and we will ensure that it gets done.

Exclusive Banking Channels

In keeping with the service you deserve, we offer you access to a full range of exclusive and differentiated banking channels.

These include:

  • Exclusive Priority Banking Centres with full service capabilities including meeting rooms that provide discretion and confidentiality
  • Dedicated Priority Banking teller queues at most of our branches
  • Special Priority Banking hotline with access to an experienced phone banker
  • Internet and Mobile Banking facilities

International Banking Services

Your global connectivity is as important as your global access to funds. Whether you are travelling overseas, settling in a new country or investing abroad, we are able to provide comprehensive solutions to meet your financial needs, onshore and offshore.
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Please be advised that

  • Eligibility criteria apply for membership to the Priority Banking program. Your admission to Priority Banking is at our discretion
  • Not all products, benefits and services under Priority Banking may be available in all countries and are subject to local regulations. We may vary or withdraw these services at any time.
  • You can find out the current services available to you by contacting your Relationship Manager, via phone banking, visiting our branches or from the Standard Chartered Bank website in your country

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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