In these terms and conditions, “you” refers to you, your joint account holder or your authorized person who are Priority Banking customers of Standard Chartered Group. The additional services we provide to you as a Priority Banking customer are governed by these terms and conditions.

1. Membership

1.1. You will need to meet our eligibility criteria to become a Priority Banking customer. Your admission to Priority Banking membership is at our discretion. We may end your Priority Banking membership at any time and will notify you.

1.2. Your Priority Banking membership will be valid for one year from the date you become a Priority Banking member. The renewal of your Priority Banking membership for each following year is subject to you fulfilling the eligibility criteria and is at our discretion.

1.3. You may end your Priority Banking membership by giving us written notice.

2. Eligibility criteria for Priority Banking To enjoy the exclusivity Priority Banking membership and all the benefits and privileges that come with it, simply maintain a minimum of IDR500,000,000 in deposits and/or investments.

3. Fees and Charges

3.1. We may charge you fees for providing you with Priority Banking services. The fees are set out in the Priority Banking tariff sheet and may change form time to time. You can request for a copy of the Priority Banking tariff sheet or the specific charges for a particular Priority Banking service by contacting you Relationship Manager, via phone banking, visiting our branches or from the Standard Chartered Bank website in your country.

3.2. As a Priority Banking customer, you must meet our eligibility criteria. If you fail to meet our leligibility criteria, you may impose a fee and will deduct the fee from you.

4. Information we disclose
You consent to each member of the Standard Chartered Group, its officers, employees, agents and advisers disclosing information relating to you (including details of the accounts, products or any security) to our head office and any other member of the Standard Chartered Group in any jurisdiction and anyone we consider necessary in order to provide you with Priority Banking services.

5. Priority Banking Services
Priority Banking services may not be available in all countries and are subject to local regulations. We may vary or withdraw the service at anytime. You can find out the current services available to you by contacting your Relationship Manager, via phone banking, visiting our branches or from Standard Chartered Bank website in your country.

5.1. Global Recognition

5.1.1. The Global recognition service is not available in all countries.

5.1.2. The Global recognition service is subject to you notifying us in writing of the details of the accounts you hold with us in each country.

5.2. Preferential foreign currency exchange Preferential currency exchange rates are only available in countries where we offer preferential foreign exchange rates for local Priority Banking customers.

5.3. Pre-arrival account opening You must provide us with all documents necessary for opening the account overseas and re-arrival account opening is subject to the regulations of the country in which you wish to open an account.

5.4. Global Link
The Global Link service is provided subject to the terms in the Global Link Guidelines. These guidelines are available when you access Standard Chartered Bank Online Banking.

5.5. Free international fund transfers
We will waive upfront handling commission and cable charges. However, you will still need to pay the fees imposed by other banks and any other charges.

5.6. Emergency Cash
The Emergency Cash Service is provided to you subject to the Emergency Cash Services Terms and Conditions

5.7. Service provided by third parties From time to time we may introduce you to other Priority Banking privileges and service provided by third parties. Any services provided by third parties are subject to their terms and conditions and we will not be liable for any loss you incur in connection with such services.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.