Generic FAQs for all Credit Cards

  • How long does it take to apply for a credit card? Provided with all the document(s) required, it should take approximately 9 days to get your credit card approved.
  • What are my obligations to hold a credit card?
    The minimum amount due every month shall be higher of the following (a)5% of statement outstanding or (b) sum total of all installments billed, interest, fees, other charges, amount that is over limit and 1% of the principal or Re 250
  • Will I be charged anything extra if I use my card overseas?
    All overseas transactions are levied with a 3.5% transaction fee. This includes charges paid out to Visa/Master for converting overseas transactions into INR. Pl note: transactions at merchant establishments that are registered overseas even if the merchant is located in India attract a charge of 0.80% from visa/master card which is included as a part of the transaction amount in your statement.
  • How much is the annual Government Service Tax?
    10.3% on Service Charges. Service Tax Registration No.ST/Mumbai/CDCOS/Dn I/13/2006 under "Credit Card, Debit Card, Charge Card or other payment card services". Regd. Office: Standard Chartered Bank, 23 - 25, M.G. Road, Fort, Mumbai - 400001. No Service tax credit shall be claimed by the customer under CENVAT credit Rules 2004 in respect of charges waived or reversed.

    Please Note: As per Notification No.3/2012 - Service Tax dated 17th March, 2012, effective from 01 April 2012, the rate of service tax will be increased to 12.36 % from 10.3%.
  • How much is the late payment fees?
    Rs 100 for statement outstanding less than or equal to Rs 500. Rs 350 for statement outstanding between Rs 501 and Rs 5,000. Rs 500 for statement outstanding between Rs 5,001 and Rs 10,000. Rs 700 for statement outstanding greater than Rs 10,000 Example: In case there is an outstanding of Rs 7,000 on your credit card and Rs 15,000 in your Balance Transfer account, and payment is not made by the Payment Due Date. There will be a Late Payment Charge of Rs 500 in your credit card account and Rs 700 on your Balance Transfer account. The example above is for illustrative purposes only. All cards and all installment products such as Instabuy, Balance Transfer, Dial-a –Loan etc will each attract Late Payment Charges if payment is not made by the Payment Due Date.

    Please Note: Effective May 2012, the late payment charge applicable for a statement outstanding between Rs 2,001 and Rs 5,000 will be revised from Rs 350 to Rs 500 and for a statement outstanding between Rs 5,001 and Rs 10,000 will be revised from Rs 500 to Rs 600.
  • How much is the interest charges?
    The monthly interest rate is annualized to arrive at the APR. Monthly Interest Rate is 3.1% pm and is annualized to arrive at an APR of 37.20%. Cash transactions will attract an interest rate of 3.49% pm (APR 41.88%).The APR at the time of credit card set up is fixed for a period of 3 months and will be reviewed every 3 months based on your risk behaviour at the sole discretion of the Bank and the rate of interest applicable will vary between 2.49% pm (APR 29.88%) and 3.70% pm (APR 44.40%). The revised APR will be communicated through your monthly statement at the time of each revision and will be applicable for a period of 3 months from the date of revision.
  • How do I report that my card has been lost or stolen?
    You must notify us immediately if you become aware that your Card has been lost, stolen or misused.
    • Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune
      3940 4444 / 6601 4444
    • Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara
      3940 444 / 6601 444
    • Gurgaon, Noida
      011 - 39404444 / 011 – 66014444
    • Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur
      1800 345 1000
    • Siliguri
      1800 345 5000
  • How can I make payments on my credit card account?
    • Online banking
    • Bill Desk
      From different bank accounts directly to your Card account. Visit http://www.standardchartered.co.in/documents/credit-cards/billpay.html
    • NEFT / IBFT
      From your bank account directly to your Card account by quoting the IFSC code SCBL0036001 and the address as MG Road, Mumbai.
    • Visa Money Transfer
      In case of Visa franchisee credit cards, pay through your bank account using Visa Money Transfer. Fees for Visa Money Transfer may be levied by the initiating bank.
    • Standard Chartered Online Banking
      Standard Chartered account holders can pay through an account transfer.
    • ECS
      Electronic Clearing Service (ECS) instruction can be initiated by submitting an ECS form authorizing transfer of funds. The ECS form needs to be attested by the bank from which the payment has to be made. Payments can be made through ECS in New Delhi, Kolkata, Mumbai, Ahmedabad, Pune, Coimbatore, Chennai, Hyderabad and Bangalore. You are responsible for ensuring that the ECS is honoured.
    • Cheque/Draft Payment
      Dropping a cheque or a draft in favour of your Standard Chartered Bank Card no. xxxx xxxx xxxx xxxx (your 16 digit Card number) into any of our Cheque Collection Boxes.
      Visit www.standardchartered.co.in for the complete list of the locations of Cheque Collection Boxes. The cheque or draft should be complete in all respects. Any material alteration must be duly counter signed.
      Make your payments at least 3 days in advance of your Payment Due Date to facilitate the timely credit of the funds into your Card account. Note that your credit limit will only be increased by the amount you have repaid after our receipt of your funds. In case we do not receive payment by the Payment Due Date, we reserve the right to levy Interest and Late Payment Charges.
      If you hold multiple Cards or EMI accounts with us, please give us clear instructions on the allocation of payment to these various Card accounts on the reverse of your cheques. If you are issuing separate cheques for each Card account, then, you should clearly specify Not to allocate on the reverse of the cheque. In the absence of any specific information on this front, we will apply the funds first towards clearance of the Minimum Amount Due in respect of all Card accounts you hold with us. Thereafter, the excess payment will be allocated sequentially towards payment of the Card account with highest balance. If any of your Card account is overdue, we reserve the right to prioritize payments to overdue accounts first as per our internal policy. For Cash payments, funds transfer and payment through Online banking, individual payment should be made against each of the accounts.
    • Cash
      Cash payments can only be deposited at our branches using teller facilities
  • If I suspect someone has stolen my password or used it to make a fraudulent purchase, what should I do?

    You must notify us immediately if you become aware that your Card has been lost, stolen or misused.
    • Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 3940 4444 / 6601 4444
    • Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara 3940 444 / 6601 444
    • Gurgaon, Noida 011 - 39404444 / 011 – 66014444
    • Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur 1800 345 1000
    • Siliguri 1800 345 5000

Visa Credit Card Payment

  • What is Visa Credit Card Payment service?
    Visa Credit Card Payment allows you to transfer funds from our existing Standard Chartered Bank account to any Visa credit card within India.
  • How does one access the Visa Credit Card Payment service?
    To access this service, just login to Online banking on www.standardchartered.co.in.
  • Where can I transfer funds?
    You can transfer funds to any VISA credit card across India.
  • Can I pay my Visa credit card bills using Visa Credit Card Payment?
    Yes, you can pay your Visa credit card bills using Visa Credit Card Payment. Just enter the card number that you wish to make a payment for, in the beneficiary card details.
  • Can I pay my MasterCard credit card bills using Visa Credit Card Payment?
    No, you cannot pay your MasterCard credit card bills using Visa Credit Card Payment.
  • How long does it take to credit funds to the beneficiary?
    Funds are usually credited within 3-4 working days from the date of receipt of the request.
  • Do I need to register for this service?
    You need to be a registered user of Online Banking. There is no separate registration to use the Visa Credit Card Payment service.
  • What details do I need to know about the beneficiary to use the service?
    You only need to know the 16 digit credit card number of the beneficiary card.
  • Will I be charged for using the facility?
    Currently there are no charges levied on this service.
  • Is there any per day limit to transfer funds?
    Yes, there is a minimum limit of Rs. 100/- & a maximum limit of Rs.49,999/- per transfer. The per day transaction limit is Rs. 100,000.
  • Once the transfer has been initiated, can it be modified/ stopped?
    No, Once the transfer has been initiated neither can it be stopped nor can the beneficiary card details or transfer amount be changed.
  • Can a credit card be used to transfer funds through Visa Credit Card payment?
    No, only Resident Bank Accounts can be used to transfer funds.

Credit Card One Time Password (OTP)

  • How do you use your Credit Card at an online merchant store?
    At the merchant site, enter your Card details (no change from the existing process). You will then be directed to a Standard Chartered security page where you will be required to enter the OTP (One time Password) that is sent to your registered mobile number. Enter the OTP and complete the transaction.
    Please note that the OTP will appear in lieu of the Verified by Visa/Mastercard Secure Password.
  • How will a supplementary Cardholder use the Credit Card at an online merchant store?
    For supplementary Cardholders performing an online transaction, the OTP (One time password) will be sent to the primary Cardholder's registered mobile number. You will need to use this OTP to complete your transaction
  • What if I do not receive the OTP?
    In case you do not receive the OTP within 120 seconds, you can request for another OTP by pressing the "Resend OTP" number. If you do not receive the OTP after multiple attempts, please call our Phone Banking numbers to ensure your mobile number is registered with us.

Call Us

Call our hotline for further information
Call Us »

Contact Me

Alternatively, please complete our contact form and we will be in touch as soon as possible
Contact Me »

Locate Us

Visit the branch that is nearest to you.
Find a Branch »

Back to Top

Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

Proceed