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Important information: Prayagraj (Allahabad) Branch Closure and shifting to Noida

Dear Valued Customer,

Thank you for banking with Standard Chartered Bank (SCB).

It has been our privilege to manage your banking and financial requirements throughout this relationship. This is an important communication regarding closure of our Prayagraj (Allahabad) branch.

Kindly note that effective November 29, 2021, we are closing the branch operations of our Prayagraj (Allahabad) branch located at 7/3 A/1, MG Marg Civil Lines, Prayagraj (Allahabad) 211001. 

What does this mean to you as a customer ?

Your decision What you need to do What it means for you
I would like to continue with the SCB account/ relationship No action required*.
           
After the due date (i.e. November 29, 2021) your account(s) will be shifted to SCB Noida branch under a confirmation to you. This will enable you to access your account and transact through:
        
StanChart online banking: https://www.sc.com/in/bank-with-us/online-banking-login/
SC Mobile: https://www.sc.com/my/bank-with-us/sc-mobile-app/
Phone Banking: https://www.sc.com/in/contact-us/#contact-me
Email: Customer.care@sc.com

*If SCB does not receive your request for closure of the account by November 26, 2021, SCB will consider this as your consent for continuing your banking relationship and shifting your account to SCB Noida branch.
  1. The physical presence of the branch will not be available at Prayagraj (Allahabad) location.
  2. Your account number(s) will remain unchanged
  3. Your existing equated monthly instalments (EMI) debits/ systematic investment plan (SIP)/ and other standing instructions, if any, will continue without any disruption.
  4. Your current cheque book(s) stands valid and you may request for a new cheque book(s) upon utilization of the current one.
  5. There is no change with regard to IFSC for your account.
  6. Your term deposit(s), credit card(s) & Loan relationship /facility/ies (if any) will continue.
  7. For credit card repayments, you will not be able to deposit cash / cheque at the Prayagraj (Allahabad) branch. However, you will have the option of setting up a standing instruction for your credit card repayments. Alternatively, you could use the online payment option on https://www.sc.com/in/credit-cards/payment-option/.
  8. If you have done any investment or insurance transaction through the Bank, the same would remain unaffected. Any servicing related queries would be handled by the alternate branch mentioned below in the communication
No, I do not wish to continue In line with our existing process, request a closure letter duly signed by all account holders (in case of joint account) to be submitted at Prayagraj (Allahabad) branch or any  SCB branch nearest to you on or before November 26, 2021
  1. You would need to make alternate banking arrangements to ensure smooth transition of existing equated monthly instalments (EMI) debits/ systematic investment plan (SIP)/ and other standing instructions, if any.
  2. In an event you wish to discontinue your term deposit, no penalty will be levied on premature withdrawal of your term deposit(s) before November 26, 2021.
  3. In an event you wish to continue your term deposit(s) and do not wish to renew the same upon maturity, please submit a written instruction signed by all account holders at Prayagraj (Allahabad) branch / nearest SCB branch by November 26, 2021.
  4. Towards closure of a loan relationship (Personal/Mortgage) no pre-closure charges will be levied. You are requested to place a request for loan pre-closure with phone banking or with Prayagraj (Allahabad) branch / any SCB branches. Upon receipt of your loan pre closure request, SCB will issue a Pre-Termination Quote (PTQ) basis which you are required to make the payment and clear the loan outstanding to enable us to close the loan on bank records.
  5. For credit card(s) closure, you are requested to pay the total outstanding on your credit card  and place a request for the card(s) closure.  To know the total outstanding on your credit card, kindly call us at our phone banking number.

Should you decide to continue with the banking relationship, kindly note your account will be shifted to the following SCB branch at Noida at the address and details are given below:

New Branch Address Timings** Branch Manager Name and Contact Number Effective date
Standard Chartered Bank, C-09 tower “C” Advant Navis Business Park, Noida, Sector 142 Gautam Budh Nagar UP -201305 Monday- Friday 9:30 AM to 04:30 PM Yogesh Mishra
+91 9792248555
November 29, 2021
Saturday 9:30 AM to 04:30 PM (2nd and 4th Saturday Holiday)
Sunday Closed

**The above branch timing is subject to any changes owing to the pandemic circumstances which will be updated on our website. Please click Branch Banking Update – Covid-19 for the updated branch timing.

We will continue to seamlessly service our customers and are fully committed to provide you with the best banking services. Please find below coordinates of our senior colleagues, in case you feel the need to get in touch with them.

Harsh Sehgal Regional Service Manager – North Harsh.Sehgal@sc.com
Nikita Mehrotra Cluster Head and Director, Client Relationships (North Region) Nikita.Mehrotra@sc.com

Should you require any further assistance or clarification, please feel free to contact me Yogesh Mishra at +91 9792248555 or write to me at yogesh.mishra@sc.com

          

Yours Sincerely

Yogesh Mishra
Branch Manager
Prayagraj (Allahabad) Branch
Standard Chartered Bank