Contact Us: Phone Banking

With Phone Banking we offer you a service that enables you to access a wealth of financial information and services, 24 hours a day, 7 days a week.

Toll Free Banking Numbers
Country
Numbers
Bahrain
808 011 29
Canada
877 218 5618
Hong Kong
800 905 108
Malaysia
1 800 815 063
Philippines
1 800 111 011 21
Singapore
800 101 24 07
UAE
800 017 7750
UK
080 810 191 44
USA (New York)
877 302 1657
Others
+91 80 42896753 (ISD rates apply)

Locate Us: Overseas NRI Centres

For our ATMs and Branch network in India, please click here.

Overseas NR Desks
UAE
Bahrain
Oman
Qatar
Kenya

  • UAE
    Standard Chartered Bank
    Dubai Main Branch
    Al Fardan Building
    Al Mankhool Road
    P.O. Box 999
    Dubai, United Arab Emirates

    Standard Chartered Bank
    Gold Souq Branch
    Sheikh Hasher Maktoum bin Juma Al Maktoum bldg
    Al Khor Street
    P.O. Box 64555, Deira
    Dubai, United Arab Emirates

    Standard Chartered Bank
    Sheikha Mariam Bin Rashid Al Maktoum Building
    Maktoum Road
    Baniyas Square
    P.O. Box 1125, Deira
    Dubai, United Arab Emirates


  • Bahrain
    NRI Desk
    Diplomatic Area Branch
    Zayani House, 4th Floor
    P.O. BOX - 29
    Manar
    Bahrain


  • Oman
    NRI Desk
    Standard Chartered Bank
    CBD Area
    P.O.Box - 112
    Ruwi
    Oman


  • Qatar
    NRI Desk
    D-Ring Road Branch
    1st Floor
    P.O. BOX - 29
    Doha
    Qatar


  • Kenya
    NRI Desk
    48 Westlands Road
    Chiromo, Nairobi
    Kenya
    Phone: +254 20 3294026


P.O. Box Service

Completely free of charge, Standard Chartered Bank's NRI Banking now offers a P.O.Box facility to customers residing in USA, UK, UAE, Singapore and Bahrain. The P.O. Box service allows the customers in these countries a cost effective mode of communicating with us. You can now send a written request through a local mail in any of the above countries to the P.O. Box address in your country of residence.

Below is a list of services offered through the P.O. Box Service. Click here to download OTT form, FEMA Declaration, Subsequent deposit slip, DTAA declaration, Nomination form (DA1).

P.O. Box Address
UAE
UK
USA
Bahrain
Singapore

  • UAE
    Standard Chartered Bank, India - NRI Services
    c/o TNT
    BOM/BOM/1217613/SCB/AE1
    P.O.Box 15321
    Dubai
    UAE

  • UK
    Standard Chartered Bank, India - NRI Services
    c/o TNT
    BOM/BOM/1217613/SCB/UK1
    P.O.Box 66
    HOUNSLOW
    TW5 9RT

  • USA
    Standard Chartered Bank, India - NRI Services
    SPRING
    BOM/BOM/1217613/SCB/US1
    P.O.Box 688
    BUFFALO
    NY 14240-688

  • Bahrain
    Standard Chartered Bank, India - NRI Services
    c/o TNT
    DX7/BOM/1217613/SCB/BH1
    P.O. BOX 20504
    MANAMA
    BAHRAIN

  • Singapore
    Standard Chartered Bank, India - NRI Services
    C/o G3 WORLDWIDE MAIL (SINGAPORE) PVT.LTD
    BOM/SG/1217613/SCB
    SINGAPORE OST CENTRE POST OFFICE
    P.O. BOX 258
    SINGAPORE- 914009
List of P.O. Box Requests

Select Request type below to know more about the information that is required for us to process your request. Please send us a request letter along with your signature and the necessary information for each request type through the P.O. Box in your country.

Please note that the indicative delivery schedule for documents dispatched through the PO Box is approximately 10-12 days for US and 8-10 days for other locations.

Click here to download OTT form, FEMA Declaration, Subsequent deposit slip, DTAA declaration, Nomination form (DA1).

Pin Generation (Debit/ATM Card)
Information required:
Account number, Debit card/ATM card number

Time taken for processing:
4 days after receiving documents in India
ATM/Debit Card Reissuance
Information required:
Account number, Reason for reissuance

Time taken for processing:
4 days after receiving documents in India
Address Change
Information required:
Address proof - Utility bill (If account is less than 6 months old)

Time taken for processing:
4 days after receiving documents in India
Duplicate Statement
Information required:
Period of statement required

Time taken for processing:
1 day after receiving documents in India
Outward Telegraphic Transfer Instruction
Information required:
OTT form, FEMA declaration, Form A2

Time taken for processing:
Same day, if received before the cut off time
Real Time Gross Settlement (RTGS) Instruction
Information required:
Beneficiary bank details (Beneficiary name, Account Number, IFSC code etc) and Reason for transfer, Form A2, FEMA declaration

Time taken for processing:
Same day, if received before cut off time
Funds Transfer
Information required:
Details of debit and credit account numbers and name of the beneficiary along with reason for transfer

Time taken for processing:
Same day, if received before cut off time
KYC Documents Updation
Information required:
Customer identity proof and Address proof with photograph

Time taken for processing:
4 days after receiving documents in India
Nomination Update
Information required:
DA 1 Form to be signed by customer

Time taken for processing:
4 days after receiving documents in India
Change of Signature
Information required:
Old signature, new signature, reason for change and signature card

Time taken for processing:
4 days after receiving documents in India
Demand Draft (DD) Request
Information required:
Debit account number and beneficiary bank account details including beneficiary name, amount, location payable at, beneficiary bank name, account no, address with pin code, Address to which the demand draft has to be sent.

Time taken for processing:
4 days after receiving documents in India
Dormant Account Reactivation
Information required:
Customer request letter with Identification and address proof

Time taken for processing:
4 days after receiving documents in India
DTAA Updation
Information required:
DTAA declaration form signed by the customer along with passport copy required

Time taken for processing:
4 days after receiving documents in India
Tax Certificate
Information required:
-

Time taken for processing:
4 days after receiving documents in India
Saving Account Closure
Information required:
Details of where the credit is to be transferred- DD/OTT/Transfer, customer request letter to confirm if Unutilized Cheque books and debit card has been destroyed. (If mandate of operation is joint, then signatures of all account holders are required.)

Time taken for processing:
4 days after receiving documents in India
Fixed Deposit (FCNR / NRE / NRO / TD)
Information required:
Details of where the credit is to be transferred- DD/OTT/Transfer, customer request letter to confirm if Unutilized Cheque books and debit card has been destroyed. ( If mandate of operation is joint, then signatures of all account holders are required)

Time taken for processing:
4 days after receiving documents in India
New Deposit
Information required:
Subsequent deposit slip (If mandate of operation is joint, then signatures of all account holders are required.)

Time taken for processing:
4 days after receiving documents in India
Closure of Deposit
Information required:
If mandate of operation is joint, then signatures of all account holders are required.

Time taken for processing:
4 days after receiving documents in India
Renewal of Deposit
Information required:
Details of renewal period and type of deposit.

Time taken for processing:
4 days after receiving documents in India
Upliftment / Premature Closure of Deposit
Information required:
In requests for partial upliftment, amount of deposit to be broken has to be specified. To be signed by all account holders irrespective of mode of operations like Either or Survivor & Joint.

Time taken for processing:
4 days after receiving documents in India
Break and Reissue of Deposit
Information required:
Customer signed request letter required with clear details of the tenure, type of deposit, maturity instructions for reissue.

Time taken for processing:
4 days after receiving documents in India
Break and Conversion of Deposit
Information required:
Preclosure request to be signed by all account holders irrespective of mode of operation. .Break and credit with beneficiary bank details ( Beneficiary name, Account Number, Swift Code/ IFSC Code, etc) Form A2, FEMA declaration, Incase DD needs to be sent then the address to be provided.

Time taken for processing:
4 days after receiving documents in India
Terms & Conditions
  • Standard Chartered Bank., India shall not be responsible for any monetary loss including loss on account of change in exchange rates, interest rates, deposit value date etc. arising due to the time elapsed due to return of the financial instruction.
  • Please do not send any other document or instruction, including, but not limited to, Cheques, Demand Drafts or cash using the P.O.Box.
  • Standard Chartered Bank will maintain the confidentiality of the documents sent by the customer. The users of the Post Box (PB) facility are availing the service at their own risk.
  • Standard Chartered Bank, India will not be responsible or liable to the user or any third party for the "Envelopes/ Consignments or its Contents" (collectively referred as "Consignments") during the transit from the user to the Post Box.
  • Standard Chartered Bank is not responsible for any loss in document arising if the documents are sent to a wrong address or documents are lost in transit before reaching the Standard Chartered Bank P.O. Box.
  • User agrees that he shall be solely responsible for the contents of the Consignment and shall indemnify Standard Chartered Bank for any loss or damage suffered to it on account of handling the contents or merely the letter being addressed to it in view of legal, regulatory or contractual requirements of the user.
  • The indicative delivery timeline for documents dispatched through the P.O.Box is approximately 10-12 days for USA and 8-10 days for other locations. Reference to any service levels including the delivery timeline are only indicative and should not be construed to refer to any commitment.

Forms Centre

For your convenience, we've gathered some of the most frequently used forms at one place. Just print out the downloadable application forms and fax or mail them to us. We look forward to having you as a member of the Standard Chartered family! Please click here for the forms.


Service Charges & Fees

Please click on the product name to access the charges and fees documents.

Apply Online

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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