Frequently Asked Questions

Here are some questions that customers have frequently asked us. Read on to see if they address any queries you may have.

How long does it take to apply for a credit card?

Provided with all the document(s) required, it should take approximately 9 days to get your credit card approved.

What are my obligations to hold a credit card?

The minimum amount due every month shall be higher of the following (a)5% of statement outstanding or (b) sum total of all installments billed, interest, fees, other charges, amount that is over limit and 1% of the principal or Re 250

Will I be charged anything extra if I use my card overseas?

All overseas transactions are levied with a 3.5% transaction fee. This includes charges paid out to Visa/Master for converting overseas transactions into INR. Pl note : transactions at merchant establishments that are registered overseas even if the merchant is located in india attract a charge of 0.80% from visa/master card which is included as a part of the transaction amount in your statement.

How much is the annual Government Service Tax?

10.3% on Service Charges. Service Tax Registration No.ST/Mumbai/CDCOS/Dn I/13/2006 under "Credit Card, Debit Card, Charge Card or other payment card services". Regd. Office: Standard Chartered Bank, 23 - 25, M.G. Road, Fort, Mumbai - 400001. No Service tax credit shall be claimed by the customer under CENVAT credit Rules 2004 in respect of charges waived or reversed.


Please Note: As per Notification No.3/2012 - Service Tax dated 17th March, 2012, effective from 01 April, 2012, the rate of service tax will be increased to 12.36 % from 10.3%.

How much is the late payment fees?

Rs 100 for statement outstanding less than or equal to Rs 500. Rs 350 for statement outstanding between Rs 501 and Rs 5,000. Rs 500 for statement outstanding between Rs 5,001 and Rs 10,000. Rs 700 for statement outstanding greater than Rs 10,000 Example: In case there is an outstanding of Rs 7,000 on your credit card and Rs 15,000 in your Balance Transfer account, and payment is not made by the Payment Due Date. There will be a Late Payment Charge of Rs 500 in your credit card account and Rs 700 on your Balance Transfer account. The example above is for illustrative purposes only. All cards and all installment products such as Instabuy, Balance Transfer, Dial-a –Loan etc will each attract Late Payment Charges if payment is not made by the Payment Due Date.


Please Note: Effective May 2012, the late payment charge applicable for a statement outstanding between Rs 2,001 and Rs 5,000 will be revised from Rs 350 to Rs 500 and for a statement outstanding between Rs 5,001 and Rs 10,000 will be revised from Rs 500 to Rs 600.

How much is the interest charges?

The monthly interest rate is annualized to arrive at the APR. Monthly Interest Rate is 3.1% pm and is annualized to arrive at an APR of 37.20%. Cash transactions will attract an interest rate of 3.49% pm (APR 41.88%).The APR at the time of credit card set up is fixed for a period of 3 months and will be reviewed every 3 months based on your risk behaviour at the sole discretion of the Bank and the rate of interest applicable will vary between 2.49% pm (APR 29.88%) and 3.70% pm (APR 44.40%). The revised APR will be communicated through your monthly statement at the time of each revision and will be applicable for a period of 3 months from the date of revision.

How do I report that my card has been lost or stolen?

You must notify us immediately if you become aware that your Card has been lost,stolen or misused.
Ahmedabad, Bangalore, Chennai, Delhi,Hyderabad, Kolkata, Mumbai, Pune- 3940 4444 / 6601 4444
Allahabad, Amritsar, Bhopal, Bhubaneswar,Chandigarh, Cochin / Ernakulam,Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara - 3940 444 / 6601 444
Gurgaon, Noida -011 - 39404444 / 011 – 66014444
Jalgaon, Guwahati, Cuttack, Mysore,Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur -1800 345 1000
Siliguri -1800 345 5000

How can I make payments on my credit card account?

  • Online banking
  • Bill Desk: From different bank accounts directly to your Card account.Visit http://www.standardchartered.co.in/_documents/ billpay/billpay.html
  • NEFT / IBFT: From your bank account directly to your Card account by quoting the IFSC code SCBL0036001 and the address as MG Road, Mumbai.
  • Visa Money Transfer: In case of Visa franchisee credit cards, pay through your bank account using Visa Money Transfer. Fees for Visa Money Transfer may belevied by the initiating bank.
  • Standard Chartered Online Banking:Standard Chartered account holders can pay through an account transfer.
  • ECS: Electronic Clearing Service (ECS) instruction can be initiated by submitting an ECS form authorizing transfer of funds. The ECS form needs to be attested by the bank from which the payment has to be made. Payments can be made through ECS in New Delhi, Kolkata, Mumbai,Ahmedabad, Pune, Coimbatore, Chennai,Hyderabad and Bangalore. You are responsible for ensuring that the ECS is honoured.
  • Cheque/Draft Payment: Dropping a cheque or a draft in favour of your Standard Chartered Bank Card no. xxxx xxxx xxxx xxxx (your 16 digit Card number) into any of our Cheque Collection Boxes. Visit www.standardchartered.co.in for the complete list of the locations of Cheque Collection Boxes. The cheque or draft should be complete in all respects. Any material alteration must be duly counter signed.
  • Make your payments at least 3 days in advance of your Payment Due Date to facilitate the timely credit of the funds into your Card account. Note that your credit limit will only be increased by the amount you have repaid after our receipt of your funds. In case we do not receive payment by the Payment Due Date, we reserve the right to levy Interest and Late Payment Charges.
  • If you hold multiple Cards or EMI accounts with us, please give us clear instructions on the allocation of payment to these various Card accounts on the reverse of your cheques. If you are issuing separate cheques for each Card account, then, you should clearly specify “Not to allocate” on the reverse of the cheque. In the absence of any specific information on this front, we will apply the funds first towards clearance of the Minimum Amount Due in respect of all Card accounts you hold with us. Thereafter, the excess payment will be allocated sequentially towards payment of the Card account with highest balance. If any of your Card account is overdue, we reserve the right to prioritize payments to overdue accounts first as per our internal policy. For Cash payments, funds transfer and payment through Online banking, individual payment should be made against each of the accounts.
  • Cash: Cash payments can only be deposited at our branches using teller facilities

If I suspect someone has stolen my password or used it to make a fraudulent purchase,what should I do?

You must notify us immediately if you become aware that your Card has been lost,stolen or misused.
Ahmedabad, Bangalore, Chennai, Delhi,Hyderabad, Kolkata, Mumbai, Pune- 3940 4444 / 6601 4444
Allahabad, Amritsar, Bhopal, Bhubaneswar,Chandigarh, Cochin / Ernakulam,Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara - 3940 444 / 6601 444
Gurgaon, Noida -011 - 39404444 / 011 – 66014444
Jalgaon, Guwahati, Cuttack, Mysore,Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur -1800 345 1000
Siliguri -1800 345 5000