Additional Features

  • VISA's comprehensive Global Customer Assistance Service

    This 24/7 emergency service can be used for the following:

    • Report lost or stolen card
    • Emergency cash disbursement
    • Miscellaneous inquiries
    • Emergency travel & medical assistance

The toll-free telephone numbers for accessing these emergency services are available on the VISA website and may also be available in the local telephone directories/yellow pages in each country. Any charges applicable for using the service will be charged to your card account.


Part of the Standard Chartered Bank Visa Platinum Program, the Cash back Platinum Debit Card provides you with unlimited privileges, discounts and deals from exclusive brands in categories like:

  • Lifestyle
  • Fine dining
  • Travel
  • Health & fitness
Special Offers:

As a Standard Chartered Bank VISA Platinum Card holder, you are entitled to our offers and promotions.
Standard Chartered Bank will introduce offers from time to time, which will be communicated using the reverse of your statement, ATM screens, internet etc.

To check Offers and Discounts on your debit card, click here


    • Where can the Standard Chartered Cash back Platinum Debit Card be used?
      With effect from 1st Sep, 2014, Get 5% cash back on all expenditure above rup icon big750 at any merchant outlet. The cash back is of a maximum of INR 100 per transaction and a maximum of INR 500 per month per account. The cash back is not instant and the cash back will be credited within 14 working days of the next month. The cash back will be credited to the account.
    • What are the benefits of the Platinum Debit Card?
      The Platinum Debit Card comes fully-loaded with benefits including:
      • 5% cash back on all expenditure at any merchant outlet
      • Exclusive dining privileges through the complimentary Dining Plus card*
      • Enhanced spending limit of rup icon big200,000 each for purchase & ATM cash withdrawal
      • Global Customer Assistance Service
      • Unique protection against the misuse of lost or stolen card
      • Special usage promotions offering exciting gifts on your debit card
    • What are the fees for holding a Standard Chartered Cash back Platinum Debit Card
      The Cash back Platinum Debit Card comes at an annual fee of rup icon big499.
    • Can I convert my existing Debit Card into a Cash back Platinum Debit Card?
      Yes. Please call phone banking or contact your branch for details.
    • What is the benefit of the Dining Plus card?
      By using a combination of the Dining Plus card and Platinum Debit Card, you can take advantage of discounts at over 1,600 merchant establishments across India and Middle East.
    • How do I take advantage of the discounts at the outlets mentioned in the Dining Plus offer booklet?
      All you need to do is to present your Dining Plus card before asking for the bill and subsequently use your Standard Chartered Platinum Debit Card to make the payment.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.