Note:

• Please verify the identity of the Bank officer before handing over the initial payment for opening the account. Also please confirm that you have not handed over cash to the officer for opening the account except when you have visited the Bank's branch personally. You have not been incentivised by a gift/ discount for opening the account.
• Account holder(s), please note that the name will be captured in certain Bank records as per the details available on the Income Tax Pan Site (only if pan card is provided as a primary identity document). This name may differ from the name appearing in the Pan Card submitted at the time of account opening.
• The schedule of charges will be sent to you along with your welcome kit.
• All charges are exclusive of duties and taxes as applicable.
• Program maintenance charges will not be levied for clients holding Saving accounts with a minimum monthly average balance of INR 2 Lakh
• GST will be levied at the applicable rates in force on all taxable supplies with effect from a date to be notified by the Government.
• All charges and service standards are subject to revision at the discretion of the Bank.
• The conduct of your Account(s) and the use of Phone Banking, ATM, Debit Card, Door Step Banking, Internet Banking and Electronic Banking facilities and all other banking facilities are governed by the applicable “terms and conditions” and relevant service charges which shall be read, understood and accepted in addition to the above conditions.
• You have to promptly report any unauthorised transaction including electronic banking transaction** on the account/ card to the Bank either through Phone Banking, Email Channel, Online Banking or Branch, ensuring that there is no delay in reporting. Your liability for the unauthorised transaction due to third party breach will be determined in accordance with the Banks Policy on Limited Liability of Customers in Unauthorised Electronic Banking Transactions (“Policy”). Your ‘liability’ is linked to the timeframe within which you report any unauthorised transaction on the account/ card to the Bank, and more details on that are available in the Policy. If the investigation done by the Bank is incomplete or inconclusive within 10 working days from the date of notification by you of the unauthorised transaction, the Bank will provide a provisional credit or a shadow credit of the disputed amount to you (in accordance with the Policy). The provisional credit or shadow credit shall be value dated (subject to the unauthorised transaction being reported to the Bank within 7 working days) to be as date of the transaction, in case of debit card/ bank account so that you do not suffer loss of interest. You will not be able to utilise the amount that is provisionally credited to your account, pending the investigation by the Bank. If the investigation outcome reveals that there has been negligence/ compromise of the secured credentials by you, then the provisional credit or the shadow credit will be reversed by the Bank
• Withdrawals using withdrawal slips supplied by the Bank can only be made in case of Savings Bank Account opened by individuals and by the account holder in person.
• Accounts which are not operated for a period of greater than two years are classified as dormant. Consequently, the bank will allow operations in the account only after completion of due diligence by the Bank. Any Debit/ ATM card due for renewal will not be issued.
• Accounts which are not operated for a period of greater than 10 years or more will automatically be marked as an “Unclaimed Account” wherein credits and debits in the account will be restricted and the account will be placed on hold.
• Waiver of Program Maintenance Fee is applicable to all Standard Chartered Bank Staff.
• Any charges not mentioned in this document should be read in conjunction with the Schedule of Service Charges for the relevant product.
• Waiver of Program Maintenance Fee is applicable to all Standard Chartered Bank Staff.
• Debit cards issued for NRO accounts would be valid for use in India only.
• Debit Card Reward points earned during a calendar year (January-December) will lapse on 30 June of the next year, call Phone Banking to redeem your points before expiry.
• Your deposit held with us is covered by the provisions of the Deposit Insurance & Credit Guarantee Corporation Act, 1961.

Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback:

Write to us: Standard Chartered Bank, Customer Care Unit, 19 Rajaji Salai, Chennai 600 001.

Most Important Document (MID) Version – 1 October 2024

Note:

• Please verify the identity of the Bank officer before handing over the initial payment for opening the account. Also please confirm that you have not handed over cash to the officer for opening the account except when you have visited the Bank's branch personally. You have not been incentivised by a gift/ discount for opening the account.
• Account holder(s), please note that the name will be captured in certain Bank records as per the details available on the Income Tax Pan Site (only if pan card is provided as a primary identity document). This name may differ from the name appearing in the Pan Card submitted at the time of account opening.
• The schedule of charges will be sent to you along with your welcome kit.
• All charges are exclusive of duties and taxes as applicable.
• Program maintenance charges will not be levied for clients holding Saving accounts with a minimum monthly average balance of INR 5 Lakh
• GST will be levied at the applicable rates in force on all taxable supplies with effect from a date to be notified by the Government.
• All charges and service standards are subject to revision at the discretion of the Bank.
• The conduct of your Account(s) and the use of Phone Banking, ATM, Debit Card, Door Step Banking, Internet Banking and Electronic Banking facilities and all other banking facilities are governed by the applicable “terms and conditions” and relevant service charges which shall be read, understood and accepted in addition to the above conditions.
• You have to promptly report any unauthorised transaction including electronic banking transaction** on the account/ card to the Bank either through Phone Banking, Email Channel, Online Banking or Branch, ensuring that there is no delay in reporting. Your liability for the unauthorised transaction due to third party breach will be determined in accordance with the Banks Policy on Limited Liability of Customers in Unauthorised Electronic Banking Transactions (“Policy”). Your ‘liability’ is linked to the timeframe within which you report any unauthorised transaction on the account/ card to the Bank, and more details on that are available in the Policy. If the investigation done by the Bank is incomplete or inconclusive within 10 working days from the date of notification by you of the unauthorised transaction, the Bank will provide a provisional credit or a shadow credit of the disputed amount to you (in accordance with the Policy). The provisional credit or shadow credit shall be value dated (subject to the unauthorised transaction being reported to the Bank within 7 working days) to be as date of the transaction, in case of debit card/ bank account so that you do not suffer loss of interest. You will not be able to utilise the amount that is provisionally credited to your account, pending the investigation by the Bank. If the investigation outcome reveals that there has been negligence/ compromise of the secured credentials by you, then the provisional credit or the shadow credit will be reversed by the Bank
• Withdrawals using withdrawal slips supplied by the Bank can only be made in case of Savings Bank Account opened by individuals and by the account holder in person.
• Accounts which are not operated for a period of greater than two years are classified as dormant. Consequently, the bank will allow operations in the account only after completion of due diligence by the Bank. Any Debit/ ATM card due for renewal will not be issued.
• Accounts which are not operated for a period of greater than 10 years or more will automatically be marked as an “Unclaimed Account” wherein credits and debits in the account will be restricted and the account will be placed on hold.
• Waiver of Program Maintenance Fee is applicable to all Standard Chartered Bank Staff.
• Any charges not mentioned in this document should be read in conjunction with the Schedule of Service Charges for the relevant product.
• Debit cards issued for NRO accounts would be valid for use in India only.
• Debit Card Reward points earned during a calendar year (January-December) will lapse on 30 June of the next year. The points can be redeemed via the 360-degree platform; alternatively call Phone Banking to redeem your points before expiry.
• Your deposit held with us is covered by the provisions of the Deposit Insurance & Credit Guarantee Corporation Act, 1961.