YOUR VOICE IS YOUR PASSWORD
 

Welcome to quicker, more exceptional service. With Voice ID, we can
verify your identity using just your voice – so there’s no need to
remember any passwords or answers to security questions.

Standard Chartered Voice ID

making telephone banking more convenient and secure

Fast

Your identity is verified
effortlessly in seconds using
your unique voiceprint. Voice ID.

Convenient

No passwords or security
questions – the only thing that’s
needed is your voice.

Secure

Fraudsters and hackers may be able to steal or guess your PIN, but they can't replicate your voice. Voice ID is sensitive enough to help detect if someone is impersonating you or playing a recording.

Steps to Enrol
  1. Using your registered mobile number dial the phone banking priority helpline – 39402424 / 66012424 or
    Personal banking helpline – 39404444/66014444
  2. Chose the language option: English
  3. Enter your account or card number and select the self-service option
  4. Validate your T-pin
  5. The IVR would prompt you to enrol your voice id as password
  6. Choose to enrol for voice registration
  7. Once enrolment is completed, call back to verify your voice authentication

After successful enrolment, your voice will be your password for subsequent calls.

Frequently Asked Questions
What is Voice ID?
Voice ID is your voiceprint which we used to authenticate you when you call the contact center. With it, you can access your Standard Chartered account through telephone banking securely and conveniently.
How does Voice ID work?

Instead of entering your Telephone Banking PIN (TPIN), we'll verify it's you by asking you to say a short simple phrase.

Your voice is unique, just as your fingerprint, which means you can create your own Voice ID with us. Once you've created your Voice ID, you'll be able to use your voice to access telephone banking and this will also help us protect you against fraud.

Can someone record my voice and use it to access my account?

Our systems will help detect if a recording of your voice is being played. And we'll recognise an imposter trying to imitate your voice. This is because your voice is unique in the same way that your fingerprint is.

Voice ID is created by using a voice biometrics system that combines both the physical and behavioural factors of your voice.

Is my voiceprint really unique?
Yes. Just like your fingerprint, your voiceprint is uniquely yours.
What if I have cold or I am unwell?
Our voices can sound different if we are unwell, however, Voice ID will still work when you are suffering from a general cold or sore throat. In exceptional situations where your voice is severely affected, we'll verify your identity using a different method.
Will my voiceprint work if I call from a noisy place?
We may not be able to recognise your voice if the line is bad or it's noisy in the background. If this happens, we'll transfer you to an agent who will verify your identity by asking you a few security questions. Alternatively, you could call us back when you're somewhere less noisy or from a different phone.
What if voiceprint doesn’t work?
Voiceprints are very reliable, but if you ever have problems, we can authenticate you with other security questions. If it fails to work repeatedly, you can re-register. We can delete your existing voiceprint and let you register your Voice ID again – making sure you call from a quiet environment and quality phone line.
How much do I have to pay for Voice ID?
Voice ID is a complimentary service.
What if I decide not to use the Voice ID?
If you find that you don’t enjoy faster, secure account access, we can always de-register your Voice ID and return to asking security questions instead.
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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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